I returned my cable modem on 3/31/14 but I am still being billed an equipment fee. I have a receipt for the returned modem but it annoys me that this hasn't been removed. I called business class customer service two weeks ago to make sure the equipment fee was removed and I was told the modem had be

Please reset my password on my modem, thanks. I see lots of posts like this, is there an automated method of doing this or is posting a request in the forum the best way?

I am looking to add static IPs to my account but do not see how to do it.I just got set up with business class service.

I want to offer my customers free wifi.  The xFinity product does not offer free unlimited access.  It gives them a few  free sessions then wants to charge them, arghhhhhh.

Can anyone please help to put put my modem in True bridge mode? I have a dynamic IP address. Comcast customer support said it wasn't possible without a static IP. Comcast_John/Comcast_Jon, can you help? I have PM-ed the MAC and account number to you.

it can only be done by an exchange administrator. Where do I go, who do I talk to? Nobody I call at Comcast has ever heard of it.

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thinking of setting up some MoCA-to-Ethernet adapters at one of my sites. i'd like to use them to link 2 separate utility closets of a building that aren't wired for ethernet but do have access to the coax lines. i understand i need a MoCA point-of-entry filter at the ground block, but would i also

After 41 years, we've decided to roll up our LLC. The LLC has been dissolved and we've ceased operations. Accordingly, I no longer need our leased /28 subnet. We're under contract through June 2021; I'd like to know if I can relinquish the subnet and the required Comcast-managed modem, thereby avoid

Since Comcast Business offers a free domain with a new account, I thought I'd take them up on it and registered one this past weekend. It's almost a week later and the registration is still "processing". I wish I had seen the sticky post in this forum about domain registrations and email account cre

Hello, It seems that a forum post like this is the way to get a PTR record setup.  Can someone help me out? Thanks in advance!

So last week I bought a DVR system for my business. I needed ports 9000, 2049 and 2050 open. I log into the gateway to open the ports. Gateway says they're all open. Test said ports. They're closed. I spend a very fun week getting updates and no phone call from T2 support. I check today and the port

As title suggests, I am looking for a little help in setting up my firewall hw with my newly installed business comcast router. I can't see an obvious menu for turning the modem/router into bridge mode. Any help is much appreciated, thanks.

Would like to request the DNS PTR record for our fix IP? Any one can help? So that I can sent the info separalyThank you!

My current network is using static IPs 192.168.0.1 to 192.168.XXX.XXX can I still use those IPs and go into the internet? I have6 workstations and 3 printers using the 192. ips. Thank You

I worked with customer retention to find acceptable rate and services.  Rep sent a contract (electronically), I signed it, rep received it back during same call. But the contract hasn't been implemented.  Rep keeps sending new contracts for higher cost and less service, but doesn't contact me as req

Hello, A technician came to replace a faulty modem in our office and since the new modem our static IPs are no longer coming into our link. Called tier-1, they opened a CR with tier-2 but not getting a response after 8 hours. Is there anything we can do on our own at the modem level? Any help apprec

If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record being in place.

Hello, I've been searching around and I see that Comcast will setup a PTR record upon request. However, I can't seem to find the appropriate method of contact. I have simply one record that I would like to get setup. I've seen a few posts mentioning the wonderful @Comcast_John, so I'm hoping him or