Google GMail is refusing my email, evidently because while my domain resolves to the correct static IP address, Comcast DNS servers are still resolving the PTR requests to the default standard comcast DNS name. Who do I contact about getting that record removed from Comcast's DNS servers? Yes, I alr

Hi, Im not sure if I am sending this to the correct group/location?Who would I speak to about getting PTR Records setup for my static IP's /29 ? Thanks,Metorra

I worked with customer retention to find acceptable rate and services.  Rep sent a contract (electronically), I signed it, rep received it back during same call. But the contract hasn't been implemented.  Rep keeps sending new contracts for higher cost and less service, but doesn't contact me as req

Since the migration this weekend,  access is denied for the new W14D address. We can still log into the HMC1, but cannot edit any information. When accessing the new W14D address from the Comcast Business website, I receive Access Denied. I have spoken to Comcast tech support and have been told to r

Hi all -- I have Comcast Business 27/7 service (with a static IP, if that matters...), in the southbay, CA. At some times of day, certain sites are quite slow -- while at the same time other sites are pretty fast. It seems that some of Comcast's peering arrangements are overloaded and unable to hand

I am being told that Comcast has to setup a reverse dns and a ptr for my mail server. I have sent the IP address, the domain name, and my account info Comcast_Jon If you need any more info, please let me know. It might already be done - I am on the phone now with comcast tech support (elizabeth) -by

Tracing route to vpn.tfbnw.net [69.63.185.54] over a maximum of 30 hops: 1

I've been consistently getting 16Mbits/s download speeds and it dropped to 2Mbits/s very recently (in the last couple of days). My upload is pretty decent though (faster than download, at ~5Mbits/s). I've rebooted the router multiple times with no luck. http://stage.results.speedtest.comcast.net/res

We have 4 emails on the hosted exchange service. 3 systems were setup and functioning properly for months. Two days ago we started receiving the following error message in Oulook: "the folder has not yet been updated" The second problem I assume is related: When trying to use Comcasts directions to

Hello, A technician came to replace a faulty modem in our office and since the new modem our static IPs are no longer coming into our link. Called tier-1, they opened a CR with tier-2 but not getting a response after 8 hours. Is there anything we can do on our own at the modem level? Any help apprec

I'll be posting this with the utmost respect to the forum members/moderators here, as I realize they have little power over billing policies and what not. This post is primaily done to just signal boost what seems to be a common complaint that I see. I like to think that I'm usually a lot less ant

hello,I have a set of 5 static IPs and I would like to have two of them assigned to two different (physical) machines that will be running various services I need publicly available (http, ftp, ssh, etc.).I would also like each machine to be able to talk to the other on the LAN (e.g using local subn

Hi, I need my modem/router's password reset -- is this the right place to ask ? Thanks !

i have a small busniness with a mix of PCs, Apples, smartphones, etc (14 to 16 max at one time). some devices are wired and others are wireless. Comcast switched out our modem about a month ago and we have been experiencing intermittent connectivity. nothing sersious, but annoying and new this has n

I need an rdns entry set up for my domain.   thekyel.com -> 50.XXX.XXX.XXX   Thanks

Hello, I received a letter via postal mail from Comcast stating our battery backup needed to be replaced and to visit https://www.comcastsupport.com/tools/EmtaBatteryManagement/Start.aspx for a free replacement.  However when I go to this site and enter our main telephone number and our account numb

Hello,  HELP: I am not sure where to turn for this as we thought we had resolve in November of 2014. Back story:We converted a residential account to a business account in August of 2014The residential account was supposed to be turned off.We paid the business bill appropriately every month and are

I returned my cable modem on 3/31/14 but I am still being billed an equipment fee. I have a receipt for the returned modem but it annoys me that this hasn't been removed. I called business class customer service two weeks ago to make sure the equipment fee was removed and I was told the modem had be

I'm just curious why I can't manage my own PTR records like I can A, CNAME, etc?   John can I request a change through you? Thanks!Todd