Since there doesn't seem to be any way to find a support email address on the website, I'll post here... I need to setup a PTR to support email.

We just set up the account and I created the greeting.  Customers are calling and saying there is no time to leave a message. What can we do?

My account is missing my Internet Service under "My Services" Can you please help?

I currently have the 50mbs business comcast package, can I upgrade to the 75mbs package which is faster and cheaper than what I have?

Today, I logged into https://customer.comcast.com/ to check my account status prior to paying my bill (as I usually do just to make sure that nothing has gotten screwed up with my account). While my current bill does not (yet) show an equipment rental fee, I discovered that Comcast now has my two pe

I asked to have reverse DNS set up for my new /29 last Wed.  No responseI see in this forum that I should send the info to 'John' but I can't find any address to send to.  So here's the info -- its all public anyway!50.243.234.145 thru 50.243.234.149 all set to onevista.com PS the ticket # CR3410568

We have had problems with our new account since the first billing cycle.  I was told I was being credited a month due to the issues we had and now my new bill is even higher than the prevoius one making the credit non existant AND the price is again higher than my contract.  I am ready to cancel thi

Hello,   I am in the process of changing our primary domain name.  I need our PTR recorded updated for IP address:  which is currently set to mail.cplawgroup.com to pattimalvonelg.com   Thank you,   James

We support several small businesses in the area and have noticed bad routes for some of our clients, this one is particularly weird, see hop 6.  Is there anything that can be done about this?  I can PM source and destination IPs if needed. 1.|-- **.***.***.** 0.0% 10 0.1 0.1 0.0 0.1 0.02.|-- 10.65.7

I noticed that my bill went up this month. I looks like an equipment fee has been added to my bill. It has been a year since we've had the service. Maybe this is an annual charge? We aren't not renting a modem from Comcast. This charge was on our first bill too. If anyone knows what this is about I

Does Comcast Offer a Wireless backup connection through current router like a wireless card (USB) that could be connected to the router, that would switch on if internet through Co-Ax is down? (Maybe it could connect to internet through a Comcast HOTSPOT or something) - I have a store location that

I tried to call to make a change on my service. The hours that customer service is available is ridiculous - aren't business owners working from 8-6?  I finally find time to call right at 8 am and the agent tells me that he is simply able to take my name, account number and call back number so they

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Where do I go to find out about known connectivity issues for a service area?   Or should I just call customer service?

Hello, My voicemail message indicator is beeping and my voicemail box is empty. Can my voicemail be reset? Thank you.

You've had techs out four times. Replaced the modem three times. Replaced the lines one time.  My speed average for today: Up: 5.5Down: .08 Wow - that's blazing speed.  Tried calling tech support. Looks like the days of 24/7 are over - now I have to call in the morning. This is rediculous. I'm payin

How many email boxes can you have on a comcast hosted business class domain??

Our business has more than one account with ComCast.   I can't seem to get to one of the accounts.   We have set up with one of the accounts for on line and payments,  and I believe that I may have set up the second account, but not sure.   Account that I can to is as follows:  xxxx   The account th

I got an email stating that my bill was ready, but it isn't in my account! Please help me fix this!!

Can any of the moderators here create a separate sub-forum for folks in the IPv6 trial?  Seems silly to have all our discussions in the "Connectivity" sub-forum.  🙂