New Contributor
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3 Messages
Equipment Fee After Modem Was Returned
I returned my cable modem on 3/31/14 but I am still being billed an equipment fee. I have a receipt for the returned modem but it annoys me that this hasn't been removed. I called business class customer service two weeks ago to make sure the equipment fee was removed and I was told the modem had been removed from my account.
Account: ---000---000---00--
Receipt: GEY033114105829000005
I would like to see a credit to my account for Apr and May.
Accepted Solution
Comcast_Jon
Administrator
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1.5K Messages
10 years ago
Hello Danfrey,
Welcome to the forum.
We have engaged our regional support to assist you with this issue.
Thank you
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Comcast_Jon
Administrator
•
1.5K Messages
10 years ago
Hello Danfrey,
Our team informs us that they reached out to you and this issue has been addressed.
Thank you for your patience.
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