I understand the Asycronous nature of Cable Internet DL/UL speeds. Currently we have 2 locations and they both have the Deluxe 50/10. I need though better upload speed at least for one location. Are the only options the advertised plans? Can I have the 50 down and create a custom plan with more spee

I recently received an email at the address I use exclusively for sending and receiving email from Comcast that claims to be from a "National Sales Director" for "SMB Solutions" and includes a Comcast Business logo and privacy footer, however the From: address is not from a comcast or xfinity domain

Previous admin has left and apparently changed the default password. Thank you!

How do I disable ALL WiFi on the Technicolor CGA4131COM / Comcast Business Router? I have both 2.4 and 5 Ghz WiFi radios disabled, yet the router always broadcasts six dead SSIDs, BROADCOM_GUEST_0_3, BROADCOM_GUEST_0_5, BROADCOM_GUEST_0_6, BROADCOM_GUEST_1_3, BROADCOM_GUEST_1_5, and BROADCOM_GUEST_1

Posting this under its own thread with updates. I had an unexplained 8 hour outage and morning outages over several days last week which prompted me to start inspecting my uptimes and packet loss. See https://secure.dslreports.com/r3/smokeping.cgi?target=network.1bc86f75dc1ddfd6b583ac439d748c53.CA1

Hello, I'm a new business comcast user and noticed when exploring my account, there's a feature called voicemail trash. I inadvertently deleted a voicemail, so I had hoped to find a way to undelete and when I found that voicemail trash tab, the website reported the trash was empty. So is or is there

We have been down for a half hour. The wait time for customer service is over 90 minutes. Is anyone monitoring this board who can give me an answer about progress addressing the outage? Zack Holsun - MercuryPDX

I got an email stating that my bill was ready, but it isn't in my account! Please help me fix this!!

Had RDNS setup by Comcast support and I'm not sure if RDNS is "case sensitive" but everything appears to be correct with my DNS and Exchange server configurations but I'm still unable to send to Hotmail email addresses. The STMP log show 421 4.4.2 connection dropped due to connection reset for these

I am being told that Comcast has to setup a reverse dns and a ptr for my mail server. I have sent the IP address, the domain name, and my account info Comcast_Jon If you need any more info, please let me know. It might already be done - I am on the phone now with comcast tech support (elizabeth) -by

Every Unified Communications seat includes access to Comcast VoiceEdge Softphone. Softphone, running on your computer, is a feature rich telephone that integrates with the Comcast VoiceEdge service. The Softphone allows your computer to act as your work telephone, whether you’re in the office or tra

I am on the IPv6 trial and am having issues with my Netgear. Everytime Iit has to reboot, it takes hours for it to provision. I have emailed about his with John several times and others were also CC'd but I am still having the issue and have had no response from anyone that it is even being looked a

Called to have our static IP's activated this morning, now cannot log into the gateway, it keeps replying "Status: Incorrect login." We never changed our login from the default so a little confused what the problem is. Please reset us.

How do I stop this from happening?

I was wondering is the ARRIS/MOTOROLA SB6183 is supported to use with Comcast Business Class Internet. I recently changed to 50/15 and I am not seeing speeds above 30mbs when I connect straight to the SMC modem. I am wondering if I should upgrade to a newer modem since it seems that the older SMC is

I would like to request a PTR Record setup for an account.

How do I change the phone number that is on my account? I've recently changed phone numbers, but Comcast customer service still calls my old number.

Over the past few months I have noted that we will lose access to certain websites. Some just won't load and other will work then stop working after 5 minutes. My research suggests that this is an issue with DNSSEC. Some of the sites do not appear to be DNSSEC compliant, but others are. I have ruled

The "service status" icon on my account homepage is inaccurate. It's currently reading "healthy", but our service (and in fact our entire neighborhood) is down, confirmed by Comcast Business via phone. Better not to have it than to have it be inaccurate.

I have got a DPC3939b comcast modem. I am trying to change the LAN gateway IP from the default 10.1.10.1 IP to a 10.42.61.3 IP. When I try to do that it will not allow me to change the last octet. I also am wanting to turn off DHCP after the change. I am logging into the modem using the cusadmin use