Sometimes when my voicemail picks up a call it will not forward to my email. That is how I check in on messages from a remote location with my cell. I am sitting in my office now and have listened to two messages and yet they did not show up in my email.Is there a way to check this to make sure I ha

We are unable to access the website: https://hps.medcity.net/CustomerLogin.aspx?serviceLocationId=OTcyMw%3d%3d We have verified that it works with another ISP. Please advise.

Does anyone know if there is a DNS guide? I am having a terrible time getting my static IPs mapped to the hostnames. The rDNS entries have been entered and I attempted to edit my zones file for my domain name. Still can't get anything to work.

For reasons beyond my control, I am needing to downgrade and cancel my static IP block. I was told by other business customers that one business accounts, when you own your own modem and have it put into bridge mode, the modem allows up to 5 devices to be attached and pull real internet IP's. When I

I have Comcast Business and I have had problems since I started using it. My internet/phone has gone down 3 or 4 times in less than a month. But today there was a power outage that didn't get fixed until noon. This morning from before 9:00am to just after 12:00pm my internet, phone, and TV weren't w

Hello Jon, Request sent via PM for correct PTR for my IP. Tx's

I am a business customer with a /28 of public IPs (13 usable). I was issued a Cisco DPC3941B device. I have a Mikrotik CCR 1009 router running behind the DPC3941B. I have read two opposite answers to this question: Can I put the DPC3941B into true bridge mode with my public /28 and allow my Mikrotik

just swapted a failing SMC D3G for a DPC3939B and our service is horrible now. phone support wont say anything but "your signals look good" and they should we are brand new wire from the gateway to the pole. our internal network is is also 1 year old cat6A everywhere and a bit of fiber for our up li

I've been a comcast customer for 4 months and now suddenly I'm getting an extra $10/month increase to my monthly bill. I have not made any changes to the account. Can somebody please explain to me why?

We currently have 50/50 EDI and its connected to a Cisco Meraki gigabit switch. The port on the switch is set to auto negotiate the port speed. Strangely its syncing at 100 mbps half duplex. What is the procedure to get it to sync at 1000mbps full duplex? We have another provider and it's ethernet h

I have noticed that my Comcast Modem Password has changed. I manage two different accounts and I need to set some port forwarding (I rarely have a need to get into these things). Can I get the following two modems set back to the default user logon and password? CARDEG RF MAC = XXXXXXXXXXXX WAN MAC

I activated my account quite some time ago, before installation ever occurred. I am able to log into it and even pay my bills. However, I keep getting e-mail reminders to activate my account. Is there anything I can do about this? I've tried following the info in the e-mail to link the account to my

I have muiltiple locations, with muiltiple accounts with comcast. Is there a way to have one centeralized user name account when I can access all locations/accounts at a glance? Instead of making a seperate login for each location? Thanks

We have 4 emails on the hosted exchange service. 3 systems were setup and functioning properly for months. Two days ago we started receiving the following error message in Oulook: "the folder has not yet been updated" The second problem I assume is related: When trying to use Comcasts directions to

Hi, Creator links are being blocked sporadically on Comcast Business for the domain bttn.io. These are not Ads but are links that take shoppers into retail apps/sites much like bit.ly. Can the Comcast team advise on a resolution to this issue?

Hi, Like several others that have posted I need a PTR update for the ip address of my mail server. It appears that gmail is now rejecting email from my server due to the failed PTR lookup. Can you address? Thanks, Dominic

Hello, Our business gets a lot of phone calls on a day-to-day basis, and the call waiting tone is very disruptive and sometimes causes us to not hear exactly what the customer is saying. We wish to disable the feature completely and have the customer receive a busy signal, as when it goes to voicema

How do I either delete or reset user accounts? I'm trying to remove old employess

Our office is moving so I planned the new install 9 days before the move. Everything went fine until today. Suddenly at our new location the service was discoonected by what they called a voluntary disconnect. After 4 hours on the phone and 17 individules many who promised they could get this correc