We have 4 lines, but only 2 are set up to go to voicemail if unanswered. When "line 1" is in use, the call will roll over to "line 2". On our prior system, messages left on either line could be retrieved on "line 1". But, when a call rolls to "line 2" and the caller leaves a message, we have to acce

I have got a brand-new NETGEAR CM500 DOCSIS3.0 modem and I wonder if t can save my monthly modem rental fee. NEGEAR says the CM500 is ComcastCertified and it can be configured to use a static IP address. I have tried a Motrola/Arris SB6141 after being told by a Comcast tech support it would be compa

Since Comcast changed to Sharepoint Foundation 2010 recently, our alerts are not reporting site changes. Going thru the alert setup does result in emails that report the alerts have been set. However, no changes are reported. Comcast Support sees it as a Microsoft problem. So, 1. Are other Sharepoin

I'll jump to the chase - we are still within our 30 day "money back guarantee" window with Comcast BVE. Is this system worth the hassle or should we get out while we can?? We had the Comcast BVE installed last week and even though we only have 12 phones, the installation took over 7 hours. When the

my business acct was shut off yesterday...i paid the bill todaybut it is turned back on...i have a confirmation number on the payment.. shouldn't it be back on? and why can't business customers have priority to speak to someone on a weekend

I have been using both pptp and l2tp to connect from a remote location into my office network, through an SMC d3g comcast router. No setting changes have been made to it, yet L2tp just stopped working sometime during the last week of november 2019. PPTP still works fine. I have investigated this thr

i'd love a chance to use the default credentials but i don't even get a user/pass prompt. Web browsing works fine so, the box is functional... ideas?

I have simple questions about IPv6 subnetting. We have EDI and are given /48 IPv6 addresses but need only one subnet. Currently we assign /48 addresses to all of our devices but I thought I might need to subnet it and assign /64 addresses instead because IPv6's host subnet is /64. My questions are:

Hi folks, I just had Comcast business internet installed in my place 5 days ago with the Cisco dual-band modem/router. However, since the beginning, I cannot access the 5GHz wireless network on any of my wireless devices (laptop, googletv, etc..). When I try to debug the issue, I cannot connect to t

trying to change display name on my business email acct

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor

From the start ,I do want to say the 75 Mbps service delivers the kind of speed I was looking for. So on that score I am a very happy camper. Now it is time for me to be looking into the software components that are part of the plan I signed up for. I wanted to get some information on these products

We are troubleshooting a problem where nearly every morning all our VoiceEdge phones say "URL Calling is disabled". Rebooting the Edgewater router usually fixes the problem after 5-10 minutes but we need a better solution. A Comcast engineer I spoke with suggested that our network switch connecting

We would like to increase the number of rings before our calls go into voicemail. How do we do that?

I've been trying to pin down the cause of some machines having slow internet upload speed and I seem to have tracked it down to static IPs. Machines that get NAT addresses straight from the modem have good upload speed but everything that is assigned a static IP, either routers or individual machine

Hello, Is a Comcast Teleworker account eligible for Xfinity WIFI? When I tried to log in Xfinity WIFI with my Teleworker account, it indicated that my tier of service is not eligible for Xfinity WIFI. When I used the same Teleworker account about 1 or 2 years back, I was able to use the Xfinity WIFI

When I set up my comcast business service I wanted to use my own wireless router. But now this is becoming problematic. How can I get a Comcast wireless gateway. Can they ship one for self installing like residential service did?

Hello, Who should I contact in regard to changing our reverse DNS records? Thank you, Marc

I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old. Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us. NO WORD & that was after moving o

Would like to request the DNS PTR record for our fix IP? Any one can help? So that I can sent the info separalyThank you!