Autopay discount

Thank you, Victor - that makes more sense than what the chat rep said. I didn’t notice any discount at all for using my debit card, so hopefully it works with checking.

Following up to note that I used checking account withdrawal on my most recent bill and I’m still not getting the discount. Is there something else I need to do?

@user_lakepoint - How long ago did you enroll with the bank account? The discount can take up to 45 days (1 - 2 billing cycles) to appear, as you'll see in this article. Though, I'm more accustomed to sharing that with residential service customers. You may have to speak with our Comcast Business team directly to confirm. Not to worry, though! Our Digital Care Team is awesome to work with, too, because we'll remain here to support you and your business to the best of our ability!

Thank you, @Comcast_Sara - it’s been one billing cycle (I just received the second bill since changing to checking account), so hopefully it’s just a matter of time. Thanks for the explanation.

Of course, @user_lakepoint! Please let us know after another full cycle if you run into any more issues.