I have a weird issue - I'm on a 25/8 plan, and normally get a steady 30/8. But about 25% of the time my performance crashes down to 1 or 2 Mbps if I'm lucky (sometimes 400Kb/sec or so!). After two site visits not really resolving the issue (including a swap out of an SMC modem), I think I've finally

Our beloved Ubiquiti wifi router seems to have died overnight, leaving us to start using the 2.4 and 5 GHz wifi built into the Comcast Business box installed in February. 5.0 GHz works perfectly, but we have some older devices that need the 2.4 GHz. All such devices will connect to that wifi, but no

Is there a way to set up my voice mail so that I can tell when the call came in? I know I can log into the website and see it there but I was hoping there might be a way to have a time stamp along with the message when I dial into my voice mail.

How do I set up the sidecar on my vvx450. Most of my extensions are on the phone itself, how do i move all my extensions to the side car. The problem it is creating is it does not allow for me to park a call on the phone, but only on the sidecar... if I park a call on the sidecar, other phones don't

I'm trying to set up an Algo 8180, the ringer works, but I can't figure out how to page to it.

I transferred a domain over from Yahoo/Melborne last weekend.  I have successfully created a web page that is viewable using www.mydomain.com, however I get an error when I try to create a new outlook email address using myname@mydomain.com.   The domain is still registered with Melborne.  The DNS r

We have 2 dedicated lines that we use just for each of 2 fax machines. One fax machine works just fine on it's phone line, the other one started not to work a while back. We just bought a new fax machine thinking that was the problem but we're still having trouble. We have a dial tone and can call i

We have Polycom VVX311 which allows up to 5 Busy Lamp Field(BLF) user lines.   This morning employees that had more than 3 lines configured had lost all BLF user lines on their phones.  In the online configuration they were there.  If you delete the BLF users online until you have 3, they reappear. 

Modem: Netgear CG3000DCR Seems like this option should be enabled but it currently has a checkbox to disable. Please advise. Thank you.

We have Comcast Digital Voice with 5 phone lines and are currently upgrading our PBX system to a VOIP PBX system (FreePBX). According to the datasheet for this Arris device, it supports SIP.  Is this true?  Can I plug an ethernet cable into the back of the Arris and trunk it to our IP PBX?

I hope this message finds you all well and living abundantly.I have been trying to reach someone at Comcast Business Support since April 1, 2015. MagoHart has not been ableto dial out succesfully since 03/31/2015.We went on chat recently to get help a few days ago.  But, chat is only available to re

I am a new customer to comcast services and have not been able to get to my 5 static IP addresses assigned.I can ping and traceroute to the default gateway, but when trying to get to the IP's from the internet, I never get to the gateway.I have contacted support several times and have even had the m

We stumbled on our Comcast/Xfinity's Public WiFi broadcast after a newer modem model was installed. While Private WiFi can be disabled by the business customer, Public cannot.  This answer is the last answer of multiple previous answers given by Comcast.  At first it was, "somebody at Comcast must h

How do I setup my business voicemail

we have 3 phone lines and the fax is the only one with no dial tone so we cant send or recieve a fax

Dear Comcast, Your customers deserve to know what is going on and you are hiding behind your clandestine customer service policies. You have rumors going around that you have had an explosion in Colorado and you are having trouble with the backup. Is there ANY chance that this won't resolve by this

I am having the same problem. My circuit was installed on November 20, 2019, and the first renewal of the address on erouter0 interface in the DP3941 happened on December 7. After that, DHCP lease time dropped to 12 hours. Every time address on the erouter0 interface is renewed, all connections thro

When a device is offline and you click the X to disconnect it, it stays in the list of offline devices. You cannot edit a hostname once you set a device with a reserved IP. Few other minor issues as well. Can you please have them push out a firmware update that will address the missing connected dev

I installed outlook 10 and the exchange server and it seemed to install properily  Once installed it does not automatically bring in new messages (I need to hit send recieve) and it never complete the send receive cycle.  I allowed the system to give me the settings.

My email with comcast.net is working fine. But for some reason UCEPROTECT has decided to block all (at least every address I've tested) the entire 50.128.0.0/9 subnet, which unfortunately includes my little /28 subnet.  I've contacted, as best I can, UCEPROTECTL2 and their only offerring is fo