Problem solver
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41 Messages
Call your Administrator????
I hope this message finds you all well and living abundantly.
I have been trying to reach someone at Comcast Business Support since April 1, 2015. MagoHart has not been able
to dial out succesfully since 03/31/2015.
We went on chat recently to get help a few days ago. But, chat is only available to residential customers. We asked if we could have the email address of someone in Business Technical support. They told us that we should call the 18003913000 business number. We explained again that we are unable to dial out. How can we call the business support number? We requested if they could simply knock on the cube or the office door of someone in Business technical support in their building. They said they could not do that because they are in the Phillipines.
To Business Technical Support, I receive the following message when I dial out any number, 800, local or long distance.
Line has been place out of service, please contact your administrator.
So, I rebooted the telephone box lights for tel 2 through tel 8 are not illuminated. Tel1 light is illuminated and there is a dialtone.
Bother way I am the Administrator.
Thank you for helping us with this and/or forwarding to proper individuals.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director
Accepted Solution
CC_John
Retired Employee
•
1.9K Messages
9 years ago
HI Genexxa. Our Business Service Center informed us that services to this account are active. Please see you private message for additional information also please let us know if there are additional service issues at this time.
Thank You
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Accepted Solution
Genexxa
Problem solver
•
41 Messages
9 years ago
04182015 CHECK OF SERVICE 04172015 and 04182015
STILL NOT ABLE TO MAKE OR RECEIVE TELEPHONE CALLS. EVEN TRYING TO DIAL 911 WILL NOT WORK.
IN CHRIST SERVICE
Genexxa
National Evangelist
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0
Accepted Solution
Genexxa
Problem solver
•
41 Messages
9 years ago
Service Check 04202015
Unable to make outgoing or receive incoming telephone calls. 911 dialed and same
error message.
Call your Administrator. Administrator is onsite and cannot resolve issue.
Dialtone repeats its self multiple times before going to a steady tone.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @MagoHart
0
0
Accepted Solution
Genexxa
Problem solver
•
41 Messages
9 years ago
SERVICE STATUS CHECK OF TELECOMMUNICATIONS 04292015
All vital services operating Incoming and Outgoing calls received successfully.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @MagoHart
0
0
Accepted Solution
Genexxa
Problem solver
•
41 Messages
9 years ago
SERVICE STATUS CHECK OF TELECOMMUNICATIONS 04302015
All vital services operating Incoming and Outgoing calls received successfully.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @MagoHart
CLOSE MONTH OF APRIL 2015 REPORT. NO SERVICE FOR 24 DAYS EQUALS NO SERVICE. WILL REQUEST A REFUND FOR MONTH OF APRIL.
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Genexxa
Problem solver
•
41 Messages
9 years ago
Telephone Service Check--041620150854
Not able to receive or make telephone calls. Even 911 will not work.
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CC_John
Retired Employee
•
1.9K Messages
9 years ago
Genexxa. I apologize for the issues you encountered with your Comcast Business Service. I have re-engaged the Business Service Center to assist with this issue.
Thank You
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0
Genexxa
Problem solver
•
41 Messages
9 years ago
Service Check 04212015
Unable to make outgoing or receive incoming telephone calls. 911 dialed and same
error message.
Call your Administrator. Administrator is onsite and cannot resolve issue.
Dialtone repeats itself multiple times before going to a steady tone.
Sent an email to business services with a recording of the message.
Service Check 04222015
Unable to make outgoing or receive incoming telephone calls. 911 dialed and same error message
Call your Administrator. Administrator is onsite at MagoHart management and she cannont resolve
the issue.
Dialtone repeats itself multiple times before going to a steady tone.
Received an email back from the business office requesting me to
call for service.
Sent an email to business services with a recording message and reexplained that I have not telephone service
at MagoHart Management.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @MagoHart
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0
Genexxa
Problem solver
•
41 Messages
9 years ago
SERVICE CHECK UPDATE CAN NOW DIAL 911 AS OF 042220151500
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Genexxa
Problem solver
•
41 Messages
9 years ago
Service Check
No telephone service. Can dial 911 as of 04222015.
Same error message to call your administrator.
Administrator is onsite.
Corresponded via email with Business Comcast Executive support. They insist or
report that MagoHart Management is not allowed to receive incoming or outgoing calls
due a past due balance. MagoHart Management Disputes the validity of this statement.
We provided reports of downtime at MagoHart Management, but they want to see proof of payments sent.
We will provide this information as soon as it can be archived.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @ MagoHart
0
0
Genexxa
Problem solver
•
41 Messages
9 years ago
SERVICE CHECK 042320151323
No telephone service, cannot dial nor can I receive. Can dial 911 as of 04222015.
Same error message to call your administrator.
Administrator is onsite.
No contact with Business Department, still working on archival of history reports for 2015.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @ MagoHart
0
0
Genexxa
Problem solver
•
41 Messages
9 years ago
SERVICE CHECK 042520151837
Recieved a telephone call at 042520150615
Checked to see if I could dial out was able.
Telepone service up and running.
Still working on proof of payments to the business department.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @ MagoHart
0
0
Genexxa
Problem solver
•
41 Messages
9 years ago
SERVICE STATUS CHECK OF TELECOMMUNICATIONS
All vital services operating Incoming and Outgoing calls received successfully.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @MagoHart
0
0
Genexxa
Problem solver
•
41 Messages
9 years ago
SERVICE STATUS CHECK OF TELECOMMUNICATIONS 04282015
All vital services operating Incoming and Outgoing calls received successfully.
IN CHRIST SERVICE
Genexxa
National Evangelist
Operations Director @MagoHart
0
0