Hello, We are a business in Southern NJ and have internet service with a static ip. We have a firewall behind the comcast router and need the public static ip passed directly to our firewall. We need this for vpn connectivity and other services that require a static ip. How do we accomplish this as

Couldn't find a place for this question. Does Comcast offer MPLS service for connecting multiple locations without VPN? Thanks and regards, Seth

I joined comcase 2 weeks ago. I want to return equipment since I changed my plan and am using my own modem now. Where can I mail it? I have been waiting 2 weekds for a box to be mailed to me, but I was lied to--no box is being mailed. I called andthey dont' know how to help me. ridiculous!!!!!!!

Hello, Does comcast business telephone service include the ability to block incoming telephone calls from specific telephone numbers..? I now they have anonymous telephone call blocking....which is ok...but having the ability to black-list some specific telephone numbers from actually ringing my pho

We are unable to access the webpage www.paychex.com from our Comcast Business class line. We can access the site over our Integra T1 line as well as any cell phone. A tracert shows the rout failing at hop 10 only on Comcast. I also checked the site from my home comcast business line with the same re

I will no longer be the primary user on my account, but am unable to find a way to change the email address to a new primary user. Is this something that can't be done online?

Set router up with several options several times and still no luck. Have 2 tried servers (Domino and Apache) which work fine with spalsh screens on LAN and have appropriate Port forwarding set up and all test fine behind firewall. Disabled most firewall functions and still can't see on internet. Dis

I know there's some sort of "Comcast Email Migration". But I only use IMAP with Thunderbird and I don't use Outlook. According to the e-mails Comcast has sent me over the last two months, if I don't use Outlook, I don't have to do anything: "If you do not use Outlook to read your emails, please disr

Hi. Can someone set up some PTR records for static IP addresses on my new business Internet service? I sent a private message about three weeks ago to someone who appeared to be an active admin here, but I never got any reply and the PTR records I asked for were never created. If you can help me, pl

How do we update / change the caller ID display name? When we call from our Comcast voice lines, those we are calling receive the name of a retired employee on the caller ID. We would like to update the caller ID display name to just display our company name.

Updated to Yosemite a few weeks ago and everything has been running fine. Friday afternoon stopped being able to send emails (receiving no problem) Checked SMTP settings on all computers set to the exact same thing, all having same problem. Currently set up with smtp.w14a.comcast.net 587 SSL Connect

First off, this seems like a rather odd way for us to communicate over billing issues using this medium (forums). But whatever, chat doens't work and tried calling after spending 20 mins looking for a business class phone # to call.. Finally thought I was getting someone and after playing the phone

How does one go about closing up a business account? Contacted via telephone back on March 18th 2018 to shutter account. The business is closed and has no money left. Owners are 83 and 81 and cannot comprehend things anymore. Just trying to close an account and get our balance which keeps increasing

Can you please email me a copy of my contract. ASAP. Thanks!

When we make outgoing calls, we hear 2 rings on the other end. Sometimes when someone picks up, the call quality isn't very good. If the number we're calling happens to be disconnected, there is still ringing going on while the "this number is disconnected" message is playing. I guess we're still ab

Dear Comcast Business, Please reset our cusadmin password. We are receiving a message that is not retrievable from the backend. Thanks you, ING Consulting

My Comcast Business internet went down, I called in to support who ended up telling me that someone from my local office would be calling me within 20 minutes to dispatch a tech to fix the issue. After not receiving a call for over three hours, I called back and spoke with someone who said a tech wo

Among the most common domain-related questions we receive from Business Class Internet customers are… “Do I have to pay any registrar fee with the ‘free’ domain I receive from Comcast?"“Can I bring my domain from somewhere else?”

I apologize for the cross post, but just realized that there is an IPV6 forum... Hello, I think I have a DPC3941B cable model/gateway. I have an IPv6 prefix assigned to our connection. The cable model stops giving out these IP addresses after a time (short time). If I reboot our router multiple time

Since Comcast Business offers a free domain with a new account, I thought I'd take them up on it and registered one this past weekend. It's almost a week later and the registration is still "processing". I wish I had seen the sticky post in this forum about domain registrations and email account cre