New problem solver
Equipment fee increase?
First off, this seems like a rather odd way for us to communicate over billing issues using this medium (forums). But whatever, chat doens't work and tried calling after spending 20 mins looking for a business class phone # to call.. Finally thought I was getting someone and after playing the phone tree game.. it annouces that "Oh I'm sorry the call center is closed today" Seriously?
Anyhow to the point, we need to know why our equipment fee continues to increase? Looking at our bill from a year ago , we are seeing equipment free of $9.95 and now it's $12.95 and we haven't upgraded anything. I'ts the same POS modem/router/gw that was provided by you and we were forced to use and pay since we opened this account. On top of that, I'm sure we have paid for that thing many times over in the 3+ years of service we have had you, so WHY is there an increase? Are we able to use our own equipment yet?