I have setup port forwarding in my modem in order to view some security cameras from outside. I was unable to browse to those cameras and I went to the canyouseeme.org website and it appeared that those ports were not open to the public. I called tech suport and a gentleman checked everything in my

We are getting a constant barrage of robocalls. There are about 5 versions, most from the same system. They vary caller ID all over the US. One variant uses the local area-code and prefix. They are disruptive, time-consuming and at the very least - irritating. The technology can be made to stop them

My line is experiencing intermitent packet loss and service speed drops. There is no rhyme or reason to them. I can run two tests in a row and the first is fine then the second says I'd be doing better using a campfire and a wet blanket for my communications needs. I work from home - because of inst

We own a toll free number that we have been maintaining for our client. They have used this same number for years and now they want the toll free number transferred to their account. We are thinking they would just tell their carrier that they want to transfer the number to their account and then th

How do I change the number of rings before people go to voicemail on our standard voicemail ?

I just switched one of my accounts over to Comcast Internet with static IP and need to have revese DNS setup for their mailserver. They are getting bouce backs when trying to send to numerous email accounts.

How do you go about requesting an extension to pay?

We need a valid PTR record for an address hosting a mail server we use for sending email alerts. Due to infrastructure and client restrictions, we must use this external server for outbound email alerts initiated by our SIEM product. Where should I direct this request?

We have an existing domain and want to use our existing domain name with Comcast Business-Class Email We followed the procedure in the tech support document of the same name. We haven't changed any MX records, so our email is still connecting to an Exchange Server at RackSpace. At this time, we have

My account is missing my Internet Service under "My Services" Can you please help?

Our office is moving so I planned the new install 9 days before the move. Everything went fine until today. Suddenly at our new location the service was discoonected by what they called a voluntary disconnect. After 4 hours on the phone and 17 individules many who promised they could get this correc

Attempting to log on to my Comcast gateway (Model DPC3941B) using cusadmin and highspeed user/pswd, but I get "access denied". If I type in garbage for the password, it tells me I've used an invalid password. Even if the password is reset, is there something else preventing logon (it seems to know t

I need help determining what Comcast DNS setting need to be entered into the DNS Zone File at GoDaddy. I've already configured the CNAME and it was verified at Comcast. Now I need to figure out what other settings must be changed. For example should I change the A record to point to Comcast Primary

I am absolutely frustrated! I got a new comcast wireless gateway and now my static IP has changed to my Gateway IP. With the old comcast modem I was able to change the static IP but with this one all I see is an IPv6 static IP. When I go online to any sites that check your IP I only see this long IP

I would like to have a PTR record updated for one the my 50.xxx.xxx.xxx IP addresses. With no publicly-accessible support ticket system in place, I do not know the what the proper procedure is for making this request.

I'm just curious why I can't manage my own PTR records like I can A, CNAME, etc? John can I request a change through you? Thanks! Todd

Had RDNS setup by Comcast support and I'm not sure if RDNS is "case sensitive" but everything appears to be correct with my DNS and Exchange server configurations but I'm still unable to send to Hotmail email addresses. The STMP log show 421 4.4.2 connection dropped due to connection reset for these

One Time Charges: DOMAIN REGISTRATION FEE - Prorated$3.85One Time Charges: MULTISITE OUTLOOK EMAIL - Prorated$9.01I only have one domain, was not informed it would cost. Only have 2 email boxes now, it added a third when attempting to add an alias and I just figured out how to remove it. Can someone

We have a registered domain name that is working fine. That is, when I visit www.mydomain.com, my site hosted on the comcastbiz.net webserver loads correctly and the url in my web browser shows www.mydomain.com. We have a mobile version of the site in a 'mobile' subfolder on the server that we'd lik

I have a fixed IP internet service. The fixed IP address I was given is 74.95.19.42. This IP currently resolves to: c-174-56-103-148.hsd1.nm.comcast.net How can I set up an alias to this rather cumbersome name? I have set up a "vanity" domain for my email already, but that does not help with my fixe