Good morning, I have sent a couple of PMs to different individuals about this need yesterday and have not received any responses. Who can help with the records for 3 of our addresses? J.D. Jankowski

My line is experiencing intermitent packet loss and service speed drops. There is no rhyme or reason to them. I can run two tests in a row and the first is fine then the second says I'd be doing better using a campfire and a wet blanket for my communications needs. I work from home - because of inst

Couldn't find a place for this question. Does Comcast offer MPLS service for connecting multiple locations without VPN? Thanks and regards, Seth

How does one go about closing up a business account? Contacted via telephone back on March 18th 2018 to shutter account. The business is closed and has no money left. Owners are 83 and 81 and cannot comprehend things anymore. Just trying to close an account and get our balance which keeps increasing

just swapted a failing SMC D3G for a DPC3939B and our service is horrible now. phone support wont say anything but "your signals look good" and they should we are brand new wire from the gateway to the pole. our internal network is is also 1 year old cat6A everywhere and a bit of fiber for our up li

I noticed on a page here for information on my accounts IP's...... that it shows my IP and then a "default gateway IP" which is a different IP then my static IP. What is the defualt gateway IP and what is it for?

How do you go about requesting an extension to pay?

Phone service was down in our area over the weekend back in June which eventually got restored. One of our 5 lines are still down. When I called to report, I was told that a tech has to come out to resolve the issue. No one showed up the first time so we had to reschedule the next day. Next day he c

In a previous post, https://forums.businesshelp.comcast.com/conversations/equipment/time-to-get-a-replacement-for-the-old-smcd3gccr/633cf41548c60d55e60592dc , I asked about replacing my old SMCD3G as it was starting to randomly lock up, requiring a power cycle. Getting a replacement was painless, cr

I can see the "My Phone" button in "My Services", but when I click on the link it gives me an error. Following the help documents gives at least three different voice portals, and I have tried logging in with my phone number + PIN, phone number + voicemail password, and tried creating a new voice ac

Hello, out of curiosity: today Comcast installed Business Internet plus Phone. The phone has it's own Arris CM820 modem, which then connects into a Panasonic deivce that provides a wireless link to the phone. The Internet comes via an DPC3941B, which seems to have (unused) phone connectors. My quest

I have about another year left in my business contract, but have been tempted by the gigabit speeds available on residential connections. The fact that such a connection will fit my needs for remote work and costs about the same as I'm paying now has me thinking of switching. I had a few questions t

Hi: (re: http://forums.businesshelp.comcast.com/t5/Business-WiFi/what-tier-of-business-internet-do-I-have-to-have-to-get-access/m-p/25179#U25179 that message was closed prematurely as "solved" by someone however I haven't received a resolution yet from tech support and as of several minutes ago I ve

I am looking for information on configuring Static IP . I am planning to host a wenserver on one of the box. Do i need NAT configured on Wireless Router ? I have wireless router WRT54G2 . WR I T54G2

Our router is set to 192.168.1.1 (changed from 10.1.10.1) I used to be able to access the admin and now it just times out.

Our location recently got an automatic upgrade of our upload bandwidth and speed as the "next gen" project rolled out in our location. We have the standard plan with 100 Mbps down so we enjoyed the bump from 25 Mbps upload to 100 Mbps upload. Then we got and installed a modem on the list of compatib

When a device is offline and you click the X to disconnect it, it stays in the list of offline devices. You cannot edit a hostname once you set a device with a reserved IP. Few other minor issues as well. Can you please have them push out a firmware update that will address the missing connected dev

Hi, I just recieved an SMCD3G-CCR modem from Comcast Business. I am noticing a very small amount of dropped packets anywhere from 3 to 4 out of 900 for example, when I plug my laptop directly into the modem via ethernet cable. I am pinging google.com when I do this. I've also tried other sites with

The password I have for my comcast business router appears to be wrong. I also tried the default one and I still can not get on. Can I get it reset?

My issues started just yesterday morning after receiving the email that we were being upgraded to 2010. I can sign into MyAccount, I can get my email on phones and I can get my webmail. I CANNOT get it through Outlook. After much forum reading I have upgraded my MX records and the CNAME records and