I need to request an rDNS change. Thank you.

I signed a contract with comcast in November, to go into affect December. I have been overcharged every month since and didn't notice because we have multiple accounts with comcast and some are billed at that rate. I contacted comcast and was refused a refund and told I need to sign a new contract b

I recently upgraded to Windows 10 and had to download Norton again. It completes the download evidently and I get a notice at the bottom that says activation required and next to it is a link that says Activate Now. I have clicked on it and it seems to connect to Comcast or at least it's trying to c

We migrated yesterday, even though we downloaded the Outlook Assistant and got the A-OK in that app, I still had to add the account following the directions in the Microsoft link from the email to get it to load in our Outlook 2010. When I did, our old email inbox loaded (none of our folders or the

Has any Business Comcast customer tried to cancel their TV service due to non-use? I tried and customer service rep told me it comes with the business service package and cannot be removed, but yet they bill us monthly fees of $11.95 for a broadcast TV Fee and the Basic TV service. Is this just a sm

Hello. I am a Comcast Business customer and have been for many years. I have had some REAL trouble getting help resolving my issues involving my account. Each and every time I try to get help to cancel my service I have a Rep from the retention department trying to sell me something or not actually

This o365 migration has been my worst experience in 20 years in IT. The cord was simply pulled on our previous email server. We got the accounts moved to the new platform but none of our contacts, old emails, or calendars have been migrated. When I call the migration line they essentially tell me to

Since I see no Email address I can send this to, I guess I will post this complaint publicly. I have been a Comcast Business customer for several years and I understand that maintenance has to be done every so often, and I even understand that they choose the hours of 12am-5am to impact as few busin

Hi, Can you guys please put in another request with Arin.net to remove my personal information out of their whois database's Comcast keeps disclosing to them. Not sure who thinks this is a good idea, but this is a major violation of our privacy. Not only that, but this is the second time I've had to

I can not remember my password for my 10.1.10.1 cusadmin password CantTouchThis I have tried all of those, would you please reset my password back to default because I am trying to install cameras and need to port forward and assign ip's. Thanks, Ginger

Could anyone help resetting my gateway password back to default? BTW, This is the second time our gateway changes password itself, is there something wrong? Thanks in advance.

Sorry if this is the wrong place to ask this, but I couldn't find anywhere else that seemed more on-topic. Anyone know if there is an app that runs on Android smartphones by which I can access this forum and interact with others, and send and receive private messages? I know I can do it with a stand

I haven't been able to find anything paticularly conclusive on this. If I request IPv6 delegation via DHCPv6 from the Comcast router, how static is this? Completely? What about the IPv6 addresses my router receives on its internal interfaces for these prefixes? Are these completely static? For examp

It has come to my attention that the SMC 8014 business gateway has been replaced by the Netgear CG3000DCR. With this in mind, I have several questions. (1) I've seen some (lightly) used CG3000DCR's come up on Ebay every so often. If I purchase one of these units to replace my current SMC box, and tu

I have the same issue discussed in this thread. 50% reduction of upload capacity in our 100/20 connection (the reduction seems to be worse on the weekends though). http://forums.businesshelp.comcast.com/t5/Connectivity/Suddenly-lost-half-my-upload-speed-recently-100-20-now-100-10/m-p/25044 Checked d

Previous admin has left and apparently changed the default password. Thank you!

When I log in to my account, it shows that I only have Internet & TV, but I have Voice also (as my bill would show). I really need to access the call logs. I called support yesterday and was told that it was a web glitch and that it would be taken care of. Well, I still can't access the features, bu

I noticed on a page here for information on my accounts IP's...... that it shows my IP and then a "default gateway IP" which is a different IP then my static IP. What is the defualt gateway IP and what is it for?

I've been waiting since last week for a response to our ticket, but have not received any information. We have a Comcast business account and our login should allow us to be able to access Xfinity Wifi hotspots, but we constantly get an error saying the login is incorrect. We've verified several tim

I am trying to remove an old computer from my managed devices list. Every time I login to the modem, go to the page and click the X by the name, I get this error: {"error":"warn","message":"401 Unauthorized!","data":""} Can you please help? This is really annoying! This is in the list where I have o