Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (32.1K)
Accepted Solution
Sharepoint Access Denied for Admin
I tried to use ours for the first time. Just says "Access Denied" for everyone. Comcast phone support was useless as usual. Has anyone come up with a solution other than "E-mailing Jon"? (Which Ill do if dont mind lol)
Question
•
Apps & Services
Accepted Solution
Is the Cisco 3939B Gateway capable of a "guest wifi network?"
I searched and can't find an answer. Is my Cisco 3939B Modem/router capable of having a "guest wifi network?" I have the Xfinity Hotspot turned off, but would like a guest network that is password protected to keep guests out of our network. I haven't been able to find a tech manual for the 3939B. I
Question
•
Business WiFi
Accepted Solution
Some websites inaccessible
Over the past few months I have noted that we will lose access to certain websites. Some just won't load and other will work then stop working after 5 minutes. My research suggests that this is an issue with DNSSEC. Some of the sites do not appear to be DNSSEC compliant, but others are. I have ruled
Question
•
Connectivity
Accepted Solution
Closed
Reset cusadmin password to default?
Hi! I need to set up a port forward, but I can't seem to track down the correct password for the cusadmin account at 10.1.10.1 on my organization's SMCD3G Cable Modem/router in order to make this configuration. Could someone help me access my gateway?
Question
•
Equipment
Accepted Solution
Password for Gateway and CusAdmin login
Dear Comcast Business, Please reset our cusadmin password. We are receiving a message that is not retrievable from the backend. Thanks you, ING Consulting
Question
•
Equipment
Accepted Solution
Change phone number on my account
How do I change the phone number that is on my account? I've recently changed phone numbers, but Comcast customer service still calls my old number.
Question
•
Customer Service
Accepted Solution
CG3000DCR Firmware Versions
Greetings, I am wondering what firmware versions everyones' Netgear CG3000DCRs are running. To start, I am running V2.01.01T. Cheers, Rusty
Question
•
IPV6
Accepted Solution
Is it possible to port Tmobile cell phone number to Comcast business voice?
I am thinking of getting Comcast voice service for my business. I have a Tmobile cellphone number that is one of the lines in my Tmobile plan package. Is it possible to port this cellphone number to a Comcast landline for my business? If so, what steps do I need to take to make this happen? I do not
Question
•
Business Voice
Accepted Solution
Adding Multiple Accounts to one account landing page?
I have muiltiple locations, with muiltiple accounts with comcast. Is there a way to have one centeralized user name account when I can access all locations/accounts at a glance? Instead of making a seperate login for each location? Thanks
Question
•
Customer Service
Accepted Solution
Outages and low upload speeds
We have had several short term outages in the last week, and two longer term (3 or more hours) in the last few days. We have also been having very reduced upload speeds (2Mbs instead of 20). A field tech visited and found most everything was ok (during one of the times when we had service). What's t
Question
•
Connectivity
Accepted Solution
New Battery for Comcast Busines Voice Modem
Hello, I received a letter via postal mail from Comcast stating our battery backup needed to be replaced and to visit https://www.comcastsupport.com/tools/EmtaBatteryManagement/Start.aspx for a free replacement. However when I go to this site and enter our main telephone number and our account numbe
Question
•
Business Voice
Accepted Solution
Google Refusing Email due to PTR Record
Google GMail is refusing my email, evidently because while my domain resolves to the correct static IP address, Comcast DNS servers are still resolving the PTR requests to the default standard comcast DNS name. Who do I contact about getting that record removed from Comcast's DNS servers? Yes, I alr
Question
•
Domain Names/Static IP
Accepted Solution
incorrect static IP after modem reset
I reset my modem because I'd forgotten the password. Now it's pulling down something other than my account's static IP. Can this be set correctly for me? What do I need to do?
Question
•
Domain Names/Static IP
Official Solution
Android app to follow Comcast Business Help & Support Forum
Sorry if this is the wrong place to ask this, but I couldn't find anywhere else that seemed more on-topic. Anyone know if there is an app that runs on Android smartphones by which I can access this forum and interact with others, and send and receive private messages? I know I can do it with a stand
Question
•
Customer Service
Accepted Solution
Where is Selective Call Rejection?
Went to block a number today on our Business Voice Portal, and I can't find the Selective Call Rejection option I've used so many times in the past. Has it moved and I'm overlooking it, or is it gone?
Question
•
Business Voice
Accepted Solution
Unable to Deliver Emails to Comcast Customers
Our business is having an issue where emailed receipts sent to customers using comcast.net emails do not receive the email. Our email account receives the following error: This is an automatically generated Delivery Status Notification.Unable to deliver message to the following recipients, due to be
Question
•
Apps & Services
Accepted Solution
Comcast hosted domain and number of email boxes
How many email boxes can you have on a comcast hosted business class domain??
Question
•
Domain Names/Static IP
Accepted Solution
Need Modem in Bridge Mode
We have called tech support multiple times and requested the modem be placed in bridge mode and they will not help us. Can someone please help us get this done? We have a Cisco 881 behind it and we need it to pull the public IP address so we can manage it remotely in case the VPN goes down. It is DH
Question
•
Equipment
Accepted Solution
I want to buy some extra services from you - spend some wonga - why is it so hard?
No details of internet pricing on your business website or you have to really seek it out if its even there. Contact customer service from within my account. First question is how many people at my site. Why can't you just tell me what plans you have and what prices they are?
Question
•
Customer Service
Accepted Solution
Be careful! This sender failed our fraud detection checks.
Many of our customers are reporting this message: "Be careful! This sender failed our fraud detection checks." associated with e-mails they receive from us. This seems to indicate an issue with the SPF. When I query our domain, there appears to be an appropriate SPF. We use Comcast for e-mail servic
Question
•
Domain Names/Static IP
