New problem solver
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48 Messages
Remove device in Manage Devices
I am trying to remove an old computer from my managed devices list. Every time I login to the modem, go to the page and click the X by the name, I get this error:
{"error":"warn","message":"401 Unauthorized!","data":""}
Can you please help? This is really annoying!
This is in the list where I have only allowed devices to access the internet.
I have already unplugged the modem for 10 seconds, cleared cookies and cache, and tried after that. Need help.
Accepted Solution
CCMichael
Gold Problem solver
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575 Messages
8 years ago
Hello ewatts76 and welcome to forums,
Was your device management issue resolved by Tier II yet. If not I can look into the issue for you. Please message me back with more details.
Thank You
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ewatts420
New problem solver
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48 Messages
8 years ago
Called support on the phone and got this escalated to tier 2 for help.
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ewatts420
New problem solver
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48 Messages
8 years ago
They finally came to the conclusion it is the hardware firmware issue. They said a new firmware will be coming soon.
I found another way around it. Since no one has access to the modem or switch for a hard wire, so I just put the blocking list into the WiFi settings.
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CCMichael
Gold Problem solver
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575 Messages
8 years ago
Thank you for the update.
If you do require any future assistance please feel free to message for help.
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