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Need Modem in Bridge Mode

We have called tech support multiple times and requested the modem be placed in bridge mode and they will not help us. Can someone please help us get this done? We have a Cisco 881 behind it and we need it to pull the public IP address so we can manage it remotely in case the VPN goes down. It is DH

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Upgrading to 25GB taking more than a week?

I opened a ticket on 28-June to go from the wimpy 2GB mailbox to the 25GB touted in the account pages. It's been over 11 days, and I still don't think it's been done (1st tier support said today THursday would be the day it would get finished by).Is there anyone who can look at this account (martina

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Charged for disconnected services, where to return equipment?

Hello,I keep running into dead ends while trying to resolve why we get billed for services at a location we haven't been at for 5 months. In June our small business moved across town and internet was transferred to our new location. Although we moved service has continued to be billed to our company

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WORST UPLOAD SPEEDS EVER - GOING ON FOR OVER 1 MONTH !!!! NOT EVEN AT&T ADSL IS THIS SLOW !!!

THE UPLOAD SPEEDS I AM GETTING ARE IN AVERAGE 1MBPS !!!!!! THEY SHOULD BE OVER 25-30 MBPS !!!!

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More rings before going into voicemail

We would like to increase the number of rings before our calls go into voicemail.  How do we do that?

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"business" tv

I need to point out the irony of “Comcast Business” (the name of your division) offering a TV service in the “business” package that is so anemic in its channel offering that there is no “business” channel available!  I have to pay more for a “business” channel with the standard “business” package f

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Need a custom PTR /Reverse DNS record setup for one of our static IPs

If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record being in place.

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Mail Quota on Comcast Biz Hosted exchange?

Hi,I feel really dumb, but I cannot find anything referencing the quota size limit for mailboxes on the Comcast Hosted exchange. I called the Business support toll-free, and all they wanted to talk about was "Outlook", and she really didn't understand any questions about "Comcast Hosted Exchange" (s

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Maximum number of aliases allowed for a given mailbox?

Is there a maximum number of aliases that can be created for a mailbox / address? I can't find a published limit. Thanks.

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Connection Troubleshooting Tips - an additional tip

Very good too bad you turned off replies because you forgot one thing. When you have checked everything else and your still stumped take a look at the A/C Adapter AKA Wall Wart, power supply.  The SMC modem has a pretty good A/C adapter, the Netgear does not, but this advice applies to ALL NETWORK G

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PRI Call Does not go through

We have a customer that when ever trying to call any of the 100 DIDs that we have will get a "Not a working number" or busy signal.  We have the phone vendor looks at the phone system and they are not blocking any incoming calls.  Could this be a comcast issue?  Can someone check to see if the numbe

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Cloud Services added without my permission

I was reviewing my bill and noticed that Office 365 was added to by bill by comcast without my permission. As background, we use tablets (ios and android) and Apple Macs. Comcast hosts our domain. I called 1 800 391 3000 and explained the situation CR759931114.  The representative verified that the

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PTR request

Can someone at comcast assist me with a PTR request?  Thanks

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Can't find certain settings in router

We have a Technicolor CGA4131COM as our router and I cannot find the MTU settings anywhere. Any help would be appriciated.

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I need an RDNS setup - how do I get that done for my Comcast IP?

I see lots of questions, and usually forum admins answer with a request for a direct submission, so I'm hoping that one is online and can help. Thanks

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Need to restart domain transfer procedure

Please restart domain transfer procedure.  I forgot to write down Comast "Step 5" "CNAME" Alias and Destination Domain.  Now I get error message "unable to register contact administrator etc..."

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Intermittent service

Since the method of contact support through phone is buried and hidden who knows where, I'll just post here. We ordered comcast business specifically to have reliable and uninterrupted connectivity for our dental practice since ATT U-Verse is plagued with dropped internet connection.  After using co

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VoIP/RTP Traffic Shaping or Congestion Management?

Hello, This is a recent problem (last week or two), but I am seeing it with multiple Comcast circuits at this time.   I tried to open a trouble ticket, but the technician was Tier I, tested ping, and said everything was fine.  I think I'll need a higher Tier tech to work on this issue.   I have a fe

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New BVE Customer - User shows as Pending

I have one employee that shows as Pending.  SHe has activated her account and logged into it. Any way to fix this?

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Comcast tech cut off my apartment and didn't even tell me why.

Today a Comcast tech came by this apartment and shut off my service without any prior notice and then left while I still had no service. I had to get a service call to restore my connection. So later today a second tech showed up to say the first tech found a problem with my line from outside the

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