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Unexplained outages and packet loss

Posting this under its own thread with updates. I had an unexplained 8 hour outage and morning outages over several days last week which prompted me to start inspecting my uptimes and packet loss.  See https://secure.dslreports.com/r3/smokeping.cgi?target=network.1bc86f75dc1ddfd6b583ac439d748c53.CA1

Question

 • Connectivity

3.6K

6

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Message Indicator

Hello, My voicemail message indicator is beeping and my voicemail box is empty. Can my voicemail be reset? Thank you.

Question

 • Business Voice

2.9K

1

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We had a 12-hour outage on June 1 - how do we get credit on our bill?

We lost connectivity around 1am and didn't get back online until after 1 pm (based on received timestamps for e-mails). How do we get a bill credit for the lost half-day?

Question

 • Customer Service

2.5K

3

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Change Primary Email address

Hello all at Comcast Business, I hope this message finds you well and living abundantly.  Please, be kind enough to walk me through the process for changing the email address of the Primary Manager to a different user.  IN CHRIST SERVICEGenexxaNational EvangelistOperations Director @ magohart.com

Question

 • Customer Service

2.3K

1

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Remove SMB block

Any update on removing the TCP 445 (SMB) block needed to access Azure file services? Topic below shows this issue in more detial however no accepted solution was provided by Comcast. Not sure why the topic was closed as this still needs to be resolved.  http://forums.businesshelp.comcast.com/t5/Conn

Question

 • Connectivity

1.7K

1

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Need Our Business Gateway Login reset

Called to have our static IP's activated this morning, now cannot log into the gateway, it keeps replying "Status: Incorrect login." We never changed our login from the default so a little confused what the problem is. Please reset us.

Question

 • Connectivity

2.3K

4

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Accepted Solution

Slow / overloaded peering?

Hi all -- I have Comcast Business 27/7 service (with a static IP, if that matters...), in the southbay, CA. At some times of day, certain sites are quite slow -- while at the same time other sites are pretty fast. It seems that some of Comcast's peering arrangements are overloaded and unable to hand

Question

 • Connectivity

2.4K

4

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0

Accepted Solution

Need my Modem in True Bridge Mode

Can anyone please put my modem in 'True bridge mode?' I have called Comcast SEVEN times so far and still no luck. I'm hoping this channel will be easier, quicker, and less frustrating. I'd like my comcast modem in 'True Bridge Mode' not just pass through mode.  I have a dynamic IP address. Like othe

Question

 • Equipment

2.9K

4

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Accepted Solution

Can't access DPC3939b UI

I was changing the DPC's private lan IP to 192.168.100.1 so it wouldn't be in the 10 range (as I use the 10 range behind me router and still want to be able to access the DPC's UI and avoid possible overlap of address space. well now the DPC UI is unreachable. I did a "show IP arp gi 0/0" on my rout

Question

 • Equipment

1.6K

2

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Network to Internet with current IPs

My current network is using static IPs 192.168.0.1 to 192.168.XXX.XXX can I still use those IPs and go into the internet? I have6 workstations and 3 printers using the 192. ips. Thank You

Question

 • Connectivity

1.5K

4

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Accepted Solution

DOMAIN VERIFICATION

Having an issue with domain ownership verification so after deleting & re-adding my domain name( Ive tried this a few times already) to be verified I get to step 2 & see this: Source Alias: ;;Target Value: (mydomain).comcastbiz.net Needless to say I can't go to my registrar & update the cname alias

Question

 • Web Services

3.9K

2

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Accepted Solution

Intermittant disconnects with SMCD3G-CCR router

I am having a really bizzare time with my internet connection for the last few months and it seems to be getting steadily worse.The symptom is that the internet connection will start cycling (Drop, then "US" then "DS", then "Online", then Drop, repeat), with the "UP" time being as short as 30 second

Question

 • Connectivity

3.4K

5

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Accepted Solution

Need an assist in reseting gateway password

Previous admin has left and apparently changed the default password.Thank  you!

Question

 • Equipment

1.3K

1

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Accepted Solution

Need reset...

Hi, I need my modem/router's password reset -- is this the right place to ask ? Thanks !

Question

 • Equipment

1.4K

2

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Unable to add user acccount "there has been an issue with the information that you input"

I am attempting to add a new user to my Comcast business account, which is current and has mailboxes available (we are not over our email box limit).  I have attempted to add the user with his email address (no special characters; just his name), I have followed the password guidelines and received

Question

 • Microsoft Services & Apps

4K

4

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Business gateway - when port forwarding or other features do not seem to work

I just wanted to post a comment that might help save some frustration - I noticed on my new business gateway with a static IP on the WAN side and DHCP turned off on the LAN side, things like port forwarding, DMZ settings and deny WAN ping did not seem to work even though the gateway saved the new se

Question

 • Equipment

1.9K

2

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Accepted Solution

Public WiFi

It came back on

Question

 • Business WiFi

5.2K

7

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New Domain Still "Processing"

Since Comcast Business offers a free domain with a new account, I thought I'd take them up on it and registered one this past weekend. It's almost a week later and the registration is still "processing". I wish I had seen the sticky post in this forum about domain registrations and email account cre

Question

 • Domain Names/Static IP

2.3K

5

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Accepted Solution

Need to increase my mailbox RulesQuota to 256kb

it can only be done by an exchange administrator. Where do I go, who do I talk to? Nobody I call at Comcast has ever heard of it.

Question

 • Microsoft Services & Apps

2.4K

4

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Accepted Solution

Payment Extension

How do you go about requesting an extension to pay?

Question

 • Customer Service

4.1K

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