WiFi been up and running for few years butI just learned its been down a few days. We can see the WiFi signal but when you click connect it brings to a screen asking for activation. Screen grab below. Account is up to date as far as billing. Tried resets, unplugging, etc. and while logged in I tried

I need reverse DNS for my Public IP Block.  Can anyone help me?

We have had several short term outages in the last week, and two longer term (3 or more hours) in the last few days. We have also been having very reduced upload speeds (2Mbs instead of 20). A field tech visited and found most everything was ok (during one of the times when we had service). What's t

I just attempted to retrieve messages for the first time.  I entered *99, got the system which told me I had 8 messages.  It said to play messages enter "1" which I did.  It did not recognize any entry and continued offered options until it had me enter the phone number associated with the account.

Our Comcast remote is not connecting with the tv.  However, the volume and the all on buttons work.  any ideas?

enter in wrong location

I've called in about this issue, but evidently they didn't fix the problem. Aside from being bugged by snail mail to add TV I don't want, I keep getting snail mail from your sales department trying to sell me business internet. The problem is I already have business internet, and it's annoying to ge

My line is experiencing intermitent packet loss and service speed drops.  There is no rhyme or reason to them.  I can run two tests in a row and the first is fine then the second says I'd be doing better using a campfire and a wet blanket for my communications needs.   I work from home - because of

Very good too bad you turned off replies because you forgot one thing. When you have checked everything else and your still stumped take a look at the A/C Adapter AKA Wall Wart, power supply.  The SMC modem has a pretty good A/C adapter, the Netgear does not, but this advice applies to ALL NETWORK G

Can anyone please help to put put my modem in True bridge mode? I have a dynamic IP address. Comcast customer support said it wasn't possible without a static IP. @Comcast_John / @Comcast_Jon, can you help? I have PM-ed the MAC and account number to you.

Using Comcast Biz Internet, what would be a fully qualified domain name for: My computerMy companycomcastbiz.net Would it be "mycomputer.mycompany.comcastbiz.net." (ends witha period)?

Also having issues with outgoing SMTP server.  Cannot connect to the following server: $ telnet smtp.w14c.comcast.net 587Trying 68.87.20.12...Connected to smtp.w14c.comcast.net.Escape character is '^]'.554 comomta-ch2-01v.sys.comcast.net bizsmtp ESMTP server not availableConnection closed by foreign

When I park a call and page, the call rings back to my extension before the person has a chance to pick it up.  How can I change the amount of time before it rings back?

please disable the xfinity wifi ssid.  This was disabled before now it came back. Please keep it OFF! Nobody over phone customer support knows how to do this.  They tell me to do this online and i dont even have the option.

Hello, Our contract has been over but we still have Comcast. We would like to know what kind of offers you have for 2 year contract renewals on our account?

Has any Business Comcast customer tried to cancel their TV service due to non-use?  I tried and customer service rep told me it comes with the business service package and cannot be removed, but yet they bill us monthly fees of $11.95 for a broadcast TV Fee and the Basic TV service.  Is this just a

I'm currently in a Comcast Business Class contract, but I've recently closed my office. The new tenant would like to take my contract, since service is already established and all the equipment is already installed. How do I go about transfering my contract to the new tenants who wants to take it ov

Called Comcast to find out status, was transferrred & then received busy signal. Tried checking on line, checking 'Area Status" was kicked off & sent to different page. Would like to lnow what is going on.

For three weeks now I have tried to pay our bill online using Chrome browser. During the process in different stages it will come back asking for login information and the bails out before finalizing. It used to work in previous months without any problems. Today I finally tried to use Internet Expl

I'm experiencing extremely slow upstream speed from my local server (using Comcast business class internet) to server in either Montreal, Canada or Terre Haute, Indiana. Upstream speed is only around 50KBps-70KBps. My upstream bandwidth supposed to be 7Mbps. 1. It connects to comcast business gatewa