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How do you setup text/email outage alerts?

Comcast *Business* has been *heavily* advertising the ability to setup text/email outage alerts on the Golf channel for several months. So, today I register my business account on the business portal and I can't find outage alerts setup ANYWHERE on the portal. I talked to two reps that werent even a

Question

 • Connectivity

2.5K

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only phone does not work

San Francisco business user, internet works however phone is is dead keep answering the calls through my cell phone! Anyone with same problems?

Question

 • Connectivity

1.3K

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Unable to access website

We are unable to access the website: https://hps.medcity.net/CustomerLogin.aspx?serviceLocationId=OTcyMw%3d%3d We have verified that it works with another ISP.  Please advise.

Question

 • Connectivity

1.6K

3

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Equipment Fee After Modem Was Returned

I returned my cable modem on 3/31/14 but I am still being billed an equipment fee. I have a receipt for the returned modem but it annoys me that this hasn't been removed. I called business class customer service two weeks ago to make sure the equipment fee was removed and I was told the modem had be

Question

 • Customer Service

2K

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How do I get access to my business voice account?

I can see the "My Phone" button in "My Services", but when I click on the link it gives me an error.   Following the help documents gives at least three different voice portals, and I have tried logging in with my phone number + PIN, phone number + voicemail password, and tried creating a new voice

Question

 • Business Voice

6.7K

15

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Need to disable our Xfinity Public WiFi Hotspot

We have Comcast Business Internet installed at our office locations as a backup Internet connection, and management does not want it broadcasting any public Xfinity hotspots.  I've logged into the modem and I see no way of disabling the public hotspot.  I also logged into my online account and saw n

Question

 • Business WiFi

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Question about buying my own cable modem for Business Class use

I noticed on my bill today that the (normally) $9.99 rental fee for the comcast cable modem is now $12.95 per month. I'm not sure why $10 didn't bother me, and $13 DOES, but it does, so I am going to go and buy my own Motorola Surfboard SB6121 and install it in my home. I do not have VOIP or anythin

Question

 • Equipment

2.8K

3

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new cisco 3939B and intermittent connectivity

i have a small busniness with a mix of PCs, Apples, smartphones, etc (14 to 16 max at one time). some devices are wired and others are wireless. Comcast switched out our modem about a month ago and we have been experiencing intermittent connectivity. nothing sersious, but annoying and new this has n

Question

 • Equipment

3.4K

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My Account is Missing My Bill

I got an email stating that my bill was ready, but it isn't in my account! Please help me fix this!!

Question

 • Customer Service

4.5K

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Gateway password reset

Could anyone help resetting my gateway password back to default?BTW, This is the second time our gateway changes password itself, is there something wrong? Thanks in advance.

Question

 • Equipment

2.9K

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Exchange and Domain reg fees...

One Time Charges: DOMAIN REGISTRATION FEE - Prorated$3.85One Time Charges: MULTISITE OUTLOOK EMAIL - Prorated$9.01I only have one domain, was not informed it would cost. Only have 2 email boxes now, it added a third when attempting to add an alias and I just figured out how to remove it. Can someone

Question

 • Customer Service

1.5K

4

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Netgear gateway reboots every few minutes

Starting during the overnight hours Friday night, my Netgear gateway started locking up, rebooting and restarting every few minutes.  As you can guess, this wreaks havoc on the network. I have been attempting to work this issue for 3 days now with Customer Service.  They can see the logs from the ga

Question

 • Connectivity

2.5K

3

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Wanted to buy my own modem.

We have a double play (internet deluxe and 2 lines of voice) and we wanted to get rid of the $12.85 equipment charge to save some money. Right now we have 2 separate equipment which are the SMC that they said for the internet and the Arris TM822 I belive for the Voice lines. I was told by Comcast Se

Question

 • Equipment

2.3K

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Official Solution

nighthawk cm2000

Is the nighthawk CM2000 now available for use on Comcast business?

Question

 • Equipment

38

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charge for trouble call

Phone service was down in our area over the weekend back in June which eventually got restored.  One of our 5 lines are still down.  When I called to report, I was told that a tech has to come out to resolve the issue.  No one showed up the first time so we had to reschedule the next day.  Next day

Question

 • Customer Service

1.1K

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Charged for a Trouble Call

We were having issues with our internet and we called and had someone out to look at it.  The router wasn't working so he replaced it but we were charged a Trouble Call Fee of $99.95??  It wasn't something that we did on our end, it was that the router quit working.  Can someone please contact me so

Question

 • Customer Service

2.1K

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Another reset request

As is common, I've tried logging in to our SMC with the default user and password, with reapeated failure messages. Requesting a reset to the default user and password. Thanks.

Question

 • Equipment

1.4K

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low download speed

I've been consistently getting 16Mbits/s download speeds and it dropped to 2Mbits/s very recently (in the last couple of days). My upload is pretty decent though (faster than download, at ~5Mbits/s). I've rebooted the router multiple times with no luck. http://stage.results.speedtest.comcast.net/res

Question

 • Connectivity

2.9K

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Accepted Solution

Need an assist in reseting gateway password

Previous admin has left and apparently changed the default password.Thank  you!

Question

 • Equipment

1.3K

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Cannot log into 3949B using Server but can any other PC?

Do I need to set a security setting beyond default in Internet Explorer or something?It let's me enter username and password but just hangs at "logging in..."Windows Server 2012 R2 Essentials. Set static internal ip (and primary dns) of 10.1.10.2, gw 10.1.10.1Works fine on client local machines...no

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 • Equipment

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