I have been attempting to set up my business' email domain for the past week. I successfully registered the domain, but when I log into the portal/navigate to the email services tab I continue to see "We’re sorry, but we are unable to retrieve your information right now. Try Again....." I have had M

We have been renting our modem for over a year now, an I realized the other day that I have a unused DPC3008. Does anyone know the process to begin using it and returning the rented one?

I have downloaded Microsoft 2010 but am not able to get my product key. Can anyone help? Thank you. David Sale

I asked to have reverse DNS set up for my new /29 last Wed. No response I see in this forum that I should send the info to 'John' but I can't find any address to send to. So here's the info -- its all public anyway! 50.243.234.145 thru 50.243.234.149 all set to onevista.com PS the ticket # CR3410568

Modem: Netgear CG3000DCR Checking out the internal configuration of my device I noticed this on the Cable Modem Upstream Channel status box. Is this a correct setting? Thank you.

Greetings, I am wondering what firmware versions everyones' Netgear CG3000DCRs are running. To start, I am running V2.01.01T. Cheers, Rusty

The primary manager associated with my business account no longer works for the company and his email has been deleted. I need to transfer the Primary Manager credentials to a new user account I just set up.

If I reset my modem due to unknown password, would I loose my assigned static IPs? Would I have to reach out to Comcast to reset? Thank You

Anyone know how to get a copy of my contract? I forgot to save off the copy from DocuSign before they expired the document. I want to undertand my contract end date and termination information if I decided to move. thanks matt

I've been consistently getting 16Mbits/s download speeds and it dropped to 2Mbits/s very recently (in the last couple of days). My upload is pretty decent though (faster than download, at ~5Mbits/s). I've rebooted the router multiple times with no luck. http://stage.results.speedtest.comcast.net/res

Attempting to log on to my Comcast gateway (Model DPC3941B) using cusadmin and highspeed user/pswd, but I get "access denied". If I type in garbage for the password, it tells me I've used an invalid password. Even if the password is reset, is there something else preventing logon (it seems to know t

I have one employee that shows as Pending. SHe has activated her account and logged into it. Any way to fix this?

Sent a private message to Comcast-Jon today for a PTR update request. How long does this normally take to process? Charlie

Hi, Like several others that have posted I need a PTR update for the ip address of my mail server. It appears that gmail is now rejecting email from my server due to the failed PTR lookup. Can you address? Thanks, Dominic

Power was lost in my area on 6/29 due to the recent derecho. It was restored on 6/30 and I had no issues with network connectivity until 7/2 around 4:30 PM. Since then the SMC lights have been displayed as follows: Power: solid green DS: blinking green US: off ONLINE: off LINK: solid green DIAG: off

Hi We have received a Cisco DPS 3939B and some static IP's. We want to migrate the ASA from the old non Comcast circuit to our new Comcast circuit, utilising one of the new static IP's. The ASA will connect to the router and the LAN on the internal interface of the ASA. The ASA will perform NAT and

I noticed that my bill went up this month. I looks like an equipment fee has been added to my bill. It has been a year since we've had the service. Maybe this is an annual charge? We aren't not renting a modem from Comcast. This charge was on our first bill too. If anyone knows what this is about I

Hello All, For the past month our Wifi( internet ) will go out about 5 times a day making us restart the router. Wondering why this is happening and a way so that we keep having these outages?

Is Comcast's communication lines down?.?. It is beyond reason that when a business is in need that a critical from a service provider, Comcast, they are unable to provide a timely solution. In addition, I would have to check my pulse if I were to get a response. If anyone with Comcast is so inclined

How do I either delete or reset user accounts? I'm trying to remove old employess