We support several small businesses in the area and have noticed bad routes for some of our clients, this one is particularly weird, see hop 6.  Is there anything that can be done about this?  I can PM source and destination IPs if needed. 1.|-- **.***.***.** 0.0% 10 0.1 0.1 0.0 0.1 0.02.|-- 10.65.7

I noticed that my bill went up this month. I looks like an equipment fee has been added to my bill. It has been a year since we've had the service. Maybe this is an annual charge? We aren't not renting a modem from Comcast. This charge was on our first bill too. If anyone knows what this is about I

We have had problems with our new account since the first billing cycle.  I was told I was being credited a month due to the issues we had and now my new bill is even higher than the prevoius one making the credit non existant AND the price is again higher than my contract.  I am ready to cancel thi

Hello,   I am in the process of changing our primary domain name.  I need our PTR recorded updated for IP address:  which is currently set to mail.cplawgroup.com to pattimalvonelg.com   Thank you,   James

I posted this topic in another forum on the internet and thought I should post it here also to see if I can get any additional help. Here is the post which I just copied and pasted: [Connectivity] Peak Usage TimesThis is my line quality result at peak usage times: PingTest1I tend to get results like

I was reviewing my bill and noticed that Office 365 was added to by bill by comcast without my permission. As background, we use tablets (ios and android) and Apple Macs. Comcast hosts our domain. I called 1 800 391 3000 and explained the situation CR759931114.  The representative verified that the

We have called tech support multiple times and requested the modem be placed in bridge mode and they will not help us. Can someone please help us get this done? We have a Cisco 881 behind it and we need it to pull the public IP address so we can manage it remotely in case the VPN goes down. It is DH

How do I change the number of rings before people go to voicemail on our standard voicemail ?

which is kind of useful...but also kind of scary. I want to allow Skype, have configured for remote desktop, but want to block torrents. On the menu go to Advanced, Port Forwarding, there we see all of the automatically opened ports.  Next to each entry is a check box, and Edit button, and an X. Unc

I have had my service for about 2 weeks and have yet to achieve 27Mbps DL.  I have spoken to 2 techs through on the phone and a tech was sent to my house today and he could find nothing wrong with the modem or the line. My upload Speeds are almost always higher than my DL speeds which are averaging

I've been able to set up my iPhone so it receives my comcast email without any problems, but it can't send any emails. Any help would be appreciated.

Hello!I recently switched from Comcast to a local ISP, but unfortunately the waiting period to transfer my domain had not yet expired.  Now that it has, I'm not able to log into the "My Services" section of my account in Comcast, which means I can't check the unlock status of my domain and I can't s

We have had no internet or phone service for our business in 08540 since 8AM today. Until 2:30 PM, the status showed problems but since then it's all greens but we still have NO SERVICE. No Phone, No Internet and customer service is saying there is no problem even though they can't ping the router e

How do I stop this from happening?

After power cycling my Comcast leased router, the Xfinity hotspot turned on. I went back to the website but the option to turn it off is not showing any more.. see screen shot.. how do i turn it off?

As with so many other users, I would also like to have my CG3000DCR modem placed in True Bridge mode. Comcast customer support was unable to help me. I do not have a static IP and don't plan to ever get one. I sent a private message to Comcast_John with my account information. Thank you...

I am having a really bizzare time with my internet connection for the last few months and it seems to be getting steadily worse.The symptom is that the internet connection will start cycling (Drop, then "US" then "DS", then "Online", then Drop, repeat), with the "UP" time being as short as 30 second

I'm experiencing extremely slow upstream speed from my local server (using Comcast business class internet) to server in either Montreal, Canada or Terre Haute, Indiana. Upstream speed is only around 50KBps-70KBps. My upstream bandwidth supposed to be 7Mbps. 1. It connects to comcast business gatewa

All of a sudden (for the past 3 days) our Business Class Internet has been VERY slow.  Ran speed tests and found numbers on upload are way down from normal.Called customer service.  Was told that actually our numbers were up for what we're paying for.  Business Class has always been touted as being

After talking back and forth between comcast support and D Link support, D Link has offered to exchange my modem even though I know for a fact the modem is working fine, sending packets but not getting a response on your end. They suggested to have you re-register the MAC address on the modem to fix