Greetings Comcast, I need to have Reverse DNS entry for one of our static ip's. Please advise on best method to request. Best regards,Don Longan

Hi, could somebody please reset the username/password to our business gateway? I've tried the cusadmin/highspeed combo and it's not working. Thanks!

I have Comcast Business 150/20 service.  For the last few months its been great.  Really has.  We had a storm last week and service (and power) was knocked out several times.  Outages were acknowledged on the Comcast Business web site.  Service was retored but my upload speeds have been miserable si

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Hi people, my ODBC connection worked just fine with Comcast Residential and yesterday I switched to Comcast Business and the connection failed immediately. Is this port 3306 blocked by Comcast business at their end or on the modem?   Thanks in advance      

How do I know if I have voicemail messages? Is there an auditory alert or do I have to self check by dialing #99?

We have a registered domain name that is working fine.  That is, when I visit www.mydomain.com, my site hosted on the comcastbiz.net webserver loads correctly and the url in my web browser shows www.mydomain.com. We have a mobile version of the site in a 'mobile' subfolder on the server that we'd li

Hi, Missing Devices,  I have about 10 or more deivces attached,  but the device list is blank.  I just had my modem replaced about a month ago,   I've done resets,  but nothing comes up.   Any fixes for this?    

I registered a new domain last week as part of my free domain with comcast business. I got the confirmation that everything was ok. I still cannot see the domain on my control panel and I cannot get anyone on the phone to help. Keep getting the runaround that no one has access to tier 2 level suppor

Hello!New customer here - after just jumping ship from another provider.I need a few PTR RRs set for some of my static IP addresses, and it seems like that's handled more here in the forum than through a ticketing system.  I have four (4) to add . . .  who can help me out, please? Thanks,   - Christ

I would like to request a PTR Record setup for an account.

We use smtp.w14c.comcast.net as the SMTP server for our email app (Thunderbird).  Since yesterday (it was OK befor that) our emails to a few customers have been reject by their email server.  Below is the content of the bounced message: Final-recipient: rfc822; ***@exotech-info.frAction: failedStatu

We have had no internet or phone service for our business in 08540 since 8AM today. Until 2:30 PM, the status showed problems but since then it's all greens but we still have NO SERVICE. No Phone, No Internet and customer service is saying there is no problem even though they can't ping the router e

Hey Comcast... I wanted to just contact you directly, but there is no option for that... so here goes with a public post.  Why is it that your supposed "business class" service drops about once a month?  I had a T-1 line for 7-8 years and lost the signal only twice, and one time was when some constr

I tried to call to make a change on my service. The hours that customer service is available is ridiculous - aren't business owners working from 8-6?  I finally find time to call right at 8 am and the agent tells me that he is simply able to take my name, account number and call back number so they

We just set up the account and I created the greeting.  Customers are calling and saying there is no time to leave a message. What can we do?

I can not remember my password for my 10.1.10.1cusadminpassword CantTouchThis  I have tried all of those, would you please reset my password back to default because I am trying to install cameras and need to port forward and assign ip's. Thanks, Ginger

Hi, I have a model SMCD3G-CCR   I upgraded my wi-fi router that came off of this unit, and in checking everything, I found I cannot get into my Comcast Business modem to check the firewall settings.  I tried to reset the modem several times, and it is not defaulting back to cusadmin/highspeed as my

The "service status" icon on my account homepage is inaccurate. It's currently reading "healthy", but our service (and in fact our entire neighborhood) is down, confirmed by Comcast Business via phone. Better not to have it than to have it be inaccurate.

I'm a new business customer and seem to be experiencing an outage with no visible way to verify if there has been an outage verified and the latest status/time to resolve. There is no icon in any header bar on safari on my mobile phone so that solution doesn't work!