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Nevermind. Cancel request
Please cancel this request. I got into it myself..................How do I get my modem login/password reset, please.
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Equipment
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Once your business has been closed why is the website still up?
Once your business has been closed why is the website still up? My business closed in 2022 however I'm still getting spam because my email address is listed on my website. I'd love to either close down the website or take off my email address.
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Domain Names/Static IP
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Lunchtime Auto Attendant
Our office is closed from Noon to 1:00 each day for lunch. We currently use an Auto Attendant that is active from 8:00-5:00 each day. What is the best way to have a different Auto Attendant (or greeting) answer calls during the hour that the office is closed for lunch? I've looked through some of th
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Business VoiceEdge ®
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Modem password reset
Can you please reset the modem password associated with this account. Thank you in advance.
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Equipment
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Exchange Name Change Issue
As the administrator of our Business Class Exchange Email Account I have made several attempts over the last two years to change an employee's last name. In the last attempt while the name was changed a comma was inserted between her first and last names. Also, her display name when she prints an em
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Apps & Services
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Email shows as being sent but not being received by recipients
Email shows as being sent but not being received by recipients my emails are not being received by the recipients. Can you please help me with this, this is a business account
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Customer Service
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Call Forwarding when client reaches voicemail
Hello! Is there a way that a client can remove themself from a voicemail box if they want to talk directly to a different individual. I am thinking, if they reach someone's voicemail they can press '0' to be redirected to receptionist or different extension.
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Business VoiceEdge ®
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Comcast email servers BLACKLISTED
Our users are unable to email users that use Network Solutions servers for thier mail. (They do not reply and user does not recieve) It looks like Comcast servers with the following ip's are blacklisted on LASHBACK : 76.96.107.71 76.96.107.72 76.96.107.73 Any Help would be appreciated. Thanks, --Sea
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Apps & Services
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Cannot send mail after installing Yosemite
Ever since I installed Yosemite on my Mac, I cannot send email through the Comcast outgoing mail server. Our computer support company set us up through their outgoing server, but this workaround is just not right. I'm almost ready to change our email hosting service away from Comcast Business. Very
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Apps & Services
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Chromecast - DPC3939B
Any update on a firmware fix, or other fix, for Chromecast and DPC3939B compatability? A msg below about hidden home network and WPA or WEP security doesn't seem applicable. Thank you,
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Equipment
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Please reset password for cusadmin
Hello, can you please reset the password on our gateway for user cusadmin?
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Equipment
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BETA Modem Problems - HELP!
Recently the modem provided for the beta started performing really poorly. Who can I contact for immediate assistance? My download speeds are in the 1 meg zone and I need the issue resolved ASAP. Calling tech support leaves me with a bunch of clueless people who are unaware of the IPV6 test program.
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IPV6
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Website surrounded by a frameset
Hi, I have a website running from a server in my home. I have a static IP (from Comcast) and the site is accessable by both IP and domain name. However, the site can't be crawled by any search engines because when you do a view source on the site, all you see is the following: I have gone through my
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Domain Names/Static IP
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Domain registration expiring
i have one (free) custom domain with my business class account used for email. I have received notifications that it expires on Apri 24, 2013. Does Comcast take care of the renewal or will I have to. Please advise. Thank you.
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Domain Names/Static IP
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PTR update needed
Need to update 3 IP's PTR to reflect the forward. Who do I contact?
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Domain Names/Static IP
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Where is my refund?
To whom it may concern, I moved to a new location and cancelled the Internet service in my previous location. I wonder when I will get my refund and I hope my refund won't send to my previous location because I didn't live there anymore. Thanks,
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Customer Service
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Intermittent Connectivity issues
We are having problems staying connected, constantly getting bumped off our cloud data base, not able to connect to the internet or the connection is very slow. Any thoughts?
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Connectivity
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Need help setting SPF records
Hello! I need some help getting some SPF records set up. We are running our outbound mail and root domain from Comcast IPs. Our MX servers are hosted at MXLogic and are not used as outbound mail servers. I believe I need an SPF record on the outbound server to relay mail from our web server (Rackspa
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Domain Names/Static IP
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Upload is 10.6mbps but download is 8mbps and getting slower
I am new to Comcast Business Internet and my first day was 10 days ago. On that day my download speed was a very nice 49.1mbps and upload of 10.6mbps. I am not exaggerating when I tell you that the download speed has dropped every single day since then. The upload is where it should be, but as you n
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Connectivity
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Netgear CG3000DCR modem - firmware was upgraded to V3.01.05, now rebooting frequently
I have a Netgear CG3000DCR modem with my Comcast Business Internet service and noticed that it recently updated from firmware V3.01.04 to V3.01.05. Since that firmware upgrade happened the modem has been rebooting on its own every 2-3 days. I've confirmed that the modem is completely rebooting as it
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Equipment
