I just spent an hour on the phone with customer service and they were unable to fix our problem (I believe our modem may have reached the end of its service life). I am greatly disturbed that as an existing customer we are required to go to the local Comcast office to get a new modem ourselves. This

I recently moved locations and relocated my Business Class service. I'm using the same wireless router and cables as with my old install, but the tech installed a new SMCD3G gateway (hardware v1.01 / firmware v3.1.6.54). My setup: - 1 static IP which is assigned to a wireless router (or a directly c

Hello, can you please reset the password on our gateway for user cusadmin?

Hi, I'd like to get the following RDNS records updated. xx.xx.xx.130 - mail3.nedcomp.net xx.xx.xx.131 - mail4.nedcomp.net xx.xx.xx.142 - comcast.nedcomp.net Thanks for your help.

Are there parental controls available for business internet users and, if so, how do I get to them to activate them?

Subject line says it all, thanks 🙂

I cannot login and manage my gateway with my username and password. How can I reset this?

I noticed that the 'new' business speeds are now 35/100/200 etc. (instead of 25/75/150 etc.) When looking at https://business.comcast.com/support/internet/comcast-business-internet-speed-increases/ I have some hope that existing customers will be upgraded to the new tiers but not sure. Is that upgra

Greetings, Our company is trying to start using a new software but we cannot link to the server. The software custom service told us that the port 5003 needs to be open. Can you help check if it's opened by default or we need to contact our Comcast rep to change the setting? Thanks!

Greetings, Email from our domain is now being blocked due to failed reverse lookup because our hostname does not follow normal conventions. As I understand it, I need to have the PTR record updated on comcast servers so we can get removed from the blacklists (specifically, RATS-DYNA) How do I get th

I recently got Comcast Business Service and everything was working fine. Since October 12 morning my upload speed has gone from 15mbit/s (+overprovision) to somehwere between 1-5mbit/s. Destination does not matter (East Coast, West Coast, Europe etc...) I noticed someone was working on the plant eit

I'm trying to connect my bluetooth headset for use with the VoiceEdge desktop app. Under settings, it finds my headset under speakers, but it does not find my headset under microphones. I'm using an MPOW hc3 headset. In most applications (zoom, etc.) the headset appears in both the speaker and micro

Hi, I am able to configure "website blocking" to block http://some_site, but it does't work with https://some_site. Anybody has a solution for blocking https site? Thanks. Dan.

The address block in the payment coupon section of our invoice is set up like this: Company Name ATTN: Name of person who is no longer at the company Street Address City, State Zip How can I get the "ATTN: Name of person who is no longer at the company" field changed to my name? I created an account

Comcast came out today and as of 9:12, we have only been down very briefly once. Fingers crossed.

We have an office with a comcast business cable connection and can no longer reach an important website. Here is the trace route of the situation. Tracing route to www.agentachieve.com [69.87.62.104] over a maximum of 30 hops: 1 * * * Request timed out. 2 10 ms 9 ms 10 ms te-5-1-ur01.scituate.ma.bos

Hello, I have been a COMCAST business customer for the last 8 years starting in Baltimore, MD and now in Florida for the last 4 years. I'm trying to terminate my service after having to move to an apartment community that comcast doesn't service and have the ETF waived. I sent a private message to C

I've been trying to setup a domain I already own to work with Comcast off and on for the last couple months. Following the instructions on the website, I chose "Transfer a domain" from the "Setup a domain name" page, and then created the CNAME entry on my existing DNS zone through my registrar. Days

Last week my business internet service was down for two days. I also had to endure waiting around the first day for the appointment and they never showed up!!! I called in and they said the call was never scheduled!!!! I was told by a rep on the phone that the problem was due to a bad node & my serv

When using the spftphone application the History tab shows dates and times as if in my timezone and in 12 hour format. But the Call History tab shows everything in what looks to be Greenwich Mean Time and formatted as 24 hour time format, which is precicly 5 hours ahead of my Eastern Time zone. Is t