I've been using Comcast Business Internet for 10 days now. The most incovenient thing I felt is that there is no place to ask some simple questions online. Since I'm not a native english speaker, I don't like to make a phone call for anything I want to ask.Also I saw a lot of complains come from the

I created a website with Moonfruit and as a result got a domain registered with Gandi.net. I would like to transfer the domain registration to Comcast while still retaining the Moonfruit site. I also need to make sure that there isn't any downtime on our email which is handled through Office 365 cur

Can anyone please help to put put my modem in True bridge mode? I have a dynamic IP address. Comcast customer support said it wasn't possible without a static IP. Comcast_John, can you help? I have PM-ed the MAC and account number to you.

As a new customer I was expecting full service especially for Business class. I just found out the voicemail only works during Business hours and not on weekends....for a Doctors office, we need to have 24/7 coverage.  I was told I have to record a message and the end of the week for the weekend and

Back at the end of September, I switched out the Comcast Gateway (Cisco DPC3939B) with my own modem. I did not change the tier of my service (Starter Package, Business Internet). Previously I was paying the $69.95 for the starter package + $12.95 for the Comcast Gateway rental.  I just received the

I just had my business line installed today and the tech whom did the installation assured me my setup would work. Before I could test it with him here, he had already left. Not exactly sure how to go about it since there's no WAN out on the modem, and I've always had a modem/router combo prior to t

Greetings, Our company is trying to start using a new software but we cannot link to the server. The software custom service told us that the port 5003 needs to be open. Can you help check if it's opened by default or we need to contact our Comcast rep to change the setting? Thanks!

Upon receiving your lovely note that in the interest of providing me with the best communication experience possible and you had reviewed my account and determined my company was not paying full rate for static IPs and thus you needed to raise the rate for by StaticIP effective 3/15/2014 I called on

I called and went through a small talk about transfering my internet service from my current location to a new location.  That call went fine, he seemed to understand exactly what I wanted and it made sense.  To me that means that my service location changes on my account, have a "mandatory installa

I am also getting weird connectivity issues and test results, Im on the Starter Tier: http://stage.results.speedtest.comcast.net/result/252101052.png I had a technician come out Sunday morning and he connected me directly to the modem and got a regular reading. After he left, I started giving me out

We moved addresses some months ago and moved service with it.  Afterwords our old account was still being billed.  We contacted billing support and were assured that the cancellation for the account would be retroactive and would take place 'after a few months'. It is now almost 7 months later and w

I have set up a new linux computer behind a comcast business gateway.  I have a static IP adress, 75.XXX.YY.254.  Port forwarding is enabled to the ip address of the computer, 10.1.10.135.     With my previous computer this setup enabled me to log in remotely using ssh.    Now, when I try to log in,

I just spent $90.00 on a new  Motorola SurbBoard SB6141 modem so I can save $12.00 on my bill by not having to lease one from Comcast. I got it installed and called comcast to have it activated.  It is working now but I still have a problem.I have 5 static IPs, When I spoke with support yesterday to

Last night around 3AM (PDT) my Internet service abruptly went out.  I tried rebooting my modem and router and no effect: the "US" LED on the modem just kept blinking.  I could ping my router and the local network side of the modem, but not 8.8.8.8.  This is a recurring problem I'm experiencing: very

Constant timeouts since last night....  internet cuts out for about a minute then comes back for about a minute... it's been going on for hours.  Please fix (and no it's not a computer issue I've already ruled everything out, reset all switches/gateways, connected directly w/no intermediaries, etc.)

OK, I put this in another persons post at first.  Let me try again. I had a modem changed out.  I have increased the bandwidth to 100/20 and the old modem would not do it.  I had a static IP which is configured for many services. I'm on my failover right now.  When comast came out to trouble shoot w

Ideally, I'd like to have a /64 allocation of IPv6 space and the ability to add AAAA records to my DNS record set and have Comcast provision PTR records for IPv6 addresses.  Is this currently possible?  If not, when? Jon S.

Where to send?

We have comcast business class internet and we have two buildings with two different modems, on the same network.  We have the main admin building and the Operations and Maintenance building across the street.  Admin building is the problem modem-  We are connecting the modem to our network via a ca

Hi,I am able to configure "website blocking" to block http://some_site, but it does't work with https://some_site. Anybody has a solution for blocking https site?Thanks. Dan.