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I am happy to assist with any app questions or concerns that you may have. Can you please reach out through private message with the name, address and phone number on the account to start?

CC-Michelle1

commented

7 years ago

to the conversation:

Call Forwarding

This website is so difficult to find anything. I am looking for directions/instructions on how to foward my office phone to my cell phone from my home. Any help is greatly appreciated

Question

I am sorry to hear that you are having trouble logging into our Public wifi. I would love to assist you and I appreciate you taking the time to reach out to let us know that you continue to have this trouble. Can you please reach out through private

ComcastBiz_Support

commented

6 years ago

to the conversation:

Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

I was able to log in to Xfinity Hot Spot but was asked to pay for On Demand or use 1 hour complimentary only. It recognized my business correctly as Effective Empowering Leaders

Question

Thanks so much for taking the time to reach out to us through our business forums and I am very sorry for the delay in our response. I would love to dig further into the connection issues. Can you please reach out through private message with your fi

CC_Michelle

commented

6 years ago

to the conversation:

Xfinity Home Customer Cannot Access VPN to Comcast Business Customer

Due to COVID-19, trying to setup customer to access their corporate network via VPN from home. This person is an Xfinity home customer. The business is a Comcast Business customer with static IP. While at home, cannot access via VPN, HTTPS or ping/ICMP the IP address of the VPN device at their offic

Question

Hello, We also have Line 1 and Line 2 setup through Hunt Group. Try dialing *90 on Line 1 and when prompted enter Line 2's phone number followed by the # sign. Hope this works for you!

RPDentalCare

commented

7 years ago

to the conversation:

2 line, voicemail hunt group help

We have a 3 line system with voice mail on the primary line only. One line is a dedicated fax line(Line 3) and the other two are the primary line(Line 1) and a backup line(Line 2). Line 2's phone number is not published What I would like to system to do is: Line 1 Ring no answer-go to Voice Mail Lin

Question

I see that they changed the DVC webpage since Friday. On Friday my issue was the opposite of yours because it offered the option of signing in with Phone OR Account Number and one of the PIN Numbers, and for me the phone worked but account did not. O

BSheldon

commented

11 years ago

to the conversation:

Can't Log In To Business Digital Voice Webpage

Lately I have been having trouble logging in to the new Digital Voice web page (https://businessvoice.comcast.net/). When the new page forst launched, I was able to log in with my phone number and voicemail PIN. Now, I just keep getting stuck in a loop asking me for my login info. I tried logging in

Question

Hello! @user_60da9e Thank you for reaching out on our Comcast Business forum! The best way to reach our billing department would be through the Comcast Business phone number at (800) 391-3000.

Comcast_Abby

commented

1 month ago

to the conversation:

Disconnect Service

I disconnected Internet service in August and was told and I am continuing to be told the account is closed. However, I continue to receive invoices. How do I contact someone in billing that can stop the invoices for a closed account?

Question

Jacob:Thank you.I went back just now, logged in, went and entered the same info as this morning, the only thing that I did differently is I did NOT assign a phone number to the person I was adding as Billing Manager -- it went through!!!!Not sure if

BGunn

commented

10 years ago

to the conversation:

ISSUE: Having trouble adding a Billing Manager

I have tried twice to add a user to our account to act as a Billing Manager. I enter all of the appropriate information and get to the final "Submit" page; then when I tried to submit, it gives me an error that something is not right but it doesn't show or tell me exactly WHAT is wrong... Has anyone

Question

I am so sorry to hear that you are having issues with the phone services. I appreciate you taking the time to reach out through the business forums. I would love to get to the bottom of this for you. Can you please reach out through private message w

CC_Michelle

commented

6 years ago

to the conversation:

Cannot Make or Recieve Calls from Business line

Since yesterday 2pm - have not been able to make or recieve calls - phone rings but caller cannot hear me and I cannot hear them. When making a call - same issue. We have 5 lines - none working.

Question

Good morning @user_a39e90, I'm sorry to hear you are also experiencing this issue. Rest assured our team will be happy to further assist. Can you please private message your name, the full address, and phone number on the account?

Comcast_Alyssa

replied

5 years ago

to the conversation:

Incoming Call Transfer - Retain Caller ID

Need to know the process in which our reception should forward phone calls recieved calls to properly retain caller ID. Right now, when she forwards a call, the persona picking up the call seeing that it is coming from our receptionist - the caller ID is not passing through. Thanks, Justin.

Question

change my area code

Is there a way for me to change my phone number so that I have the local area code thats been in the area for 50 years and not the new adopted area code?

Question

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Business VoiceEdge ®

HI rtjklee and welcome business forums. I would like to help with your internet services. Please private message me your full name, the name of your business and the phone number associated with your business account.

user_Phil

commented

8 years ago

to the conversation:

3 Consecutive Evenings, Same Connectivity Issue Requiring Router Restart

Tracing route to www.google.com [173.194.203.106] over a maximum of 30 hops: 1 3 ms 3 ms 3 ms 192.168.0.1 2 6 ms 5 ms 5 ms 10.1.10.1 3 10 ms 13 ms 13 ms 96.120.91.25 4 12 ms 15 ms 16 ms be-10009-rur01.santaclara.ca.sfba.comcast.net [68.86.249.213] 5 25 ms 12 ms 12 ms be-232-ar01.santaclara.ca.sfba.c

Question

Hi codycarlton and welcome to the business forums. I would like to assist with your gateway credentials. Please private message me your full service address, the phone number associated with the account and the account number.

user_Phil

commented

8 years ago

to the conversation:

reset password for business gateway

I need assistance logging into the business gateway -- the default highspeed is not working when I use cusadmin as the User ID

Question

Hi, there! Thank you so much for your patience and for reaching out for help with the Port Forwarding concern. You have reached the right place for help. In order to further assist, would you mind clicking on my handle Comcast_Gabe and sending me a p

Comcast_Gabriel

commented

6 years ago

to the conversation:

Port forwarding will not work.

I've setup routers/modems before so this is not my first rodeo. I've configured the router properly on the 192.168.1.0/24 network and all of our internal clients can access resources outside the private network. My DynDNS address will successfully ping resulting with the internet IP address assigned

Question

New Phones not making outgoing calls. Error: 103

We got sent 3 replacement phones (KX-TPA60) and 2 out of 3 of them are unable to make outgoing calls. We get error code 103 when trying to make an outgoing call. All of them are registered to the base station, but the two non-functional ones aren't assigned a number (like 201, 202 etc.) How can we f

Question

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Business Voice

492

Hello, reporting problem from Mobile, AL. Intermittent problem, frequest service outage today, along with extremely slow speed. called Business support phone number to report problem, after going through all the steps on automated system when tried t

ofarid

commented

11 years ago

to the conversation:

Intermittent drops since 12/12/2014

On Dec 12th, we had a series of brief power outtages here that appeared to also affect cable modem services in this area (power was restored but Internet service didn't come back up, and Comcast pages reported an outtage in my area). Service was brought back quickly, but since then, I have been havi

Question

I am very happy to assist with the voiceedge, email and app concerns. Can you please reach out through private message with your first and last name, the full service address and the account number or phone number?

CC_Michelle

commented

7 years ago

to the conversation:

Comcast Business App - New Voicemail

New Customer. I have Comcast Business App installed on my iPhone. Everytime that I log into my VM from my Polycom desk phone to listen/delete voicemail, I get a notification on my cell through the App that I have new voicemail. Is tehre anyway to stop this?

Question

I am more than happy to assist with any questions or concerns that you may have. Please reach out through private message with the name, address and phone number on the account and we will get started.

CC_Michelle

commented

7 years ago

to the conversation:

No Customer Services on weekends! How can we run a business?

So apparently there is no way to contact Comcast Business on Saturdays or Sundays. So you get no assistance at all if you need desperate assistance with your internet or billing issues. Plus my bill went from $116/month to $170/month for a tiny business like mine it's unnecessarry and expensive. Ver

Question

Hi pob81 and welcome to the business forums. I can certainly review your logs and look into this. Please private message me your full name, the full service address and the phone number associated with your account.

user_Phil

commented

8 years ago

to the conversation:

DoS Attacks

I started a static IP & business account to avoid DoS attacks & yet when I look @ my router logs they are still occuring. Please fix!

Question

Hi KSP. I can certainly assist and review your disconnection request. Please private message me your full name, the name of your business, the full address and the phone number associated with your business account.

user_Phil

commented

8 years ago

to the conversation:

Cancelled Service - Still Getting Billed

I called to cancel my business class Internet service on 3/15 (CR768097693) and filled out and submitted the DocuSign Disconnect Request Form after talking to retention. My 3 year contract was up on 3/20 so there was no ETF due. Exactly how long does it take for the disconnect to process? I just rec

Question

Hi EKelleyKPS and welcome to the business forums. I would like to review your Outlook issue. Please private message me your full name, the full service address and the phone number associated on the account.

user_Phil

commented

8 years ago

to the conversation:

Outlook 2010/2013/20XX cannot connect to Office 365 "cannot make encrypted connection"

Hello, Domain: Sudevelopment.com So some employees can't get Outlook 2010/2013 to connect to Office 365 email accounts when adding new account. It says something like "cannot make encrypted connection". The credentials used are correct so I have them using the webmail Portal.Office.com so it's not a

Question