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Hi WOI-IT and welcome to the business support forums. I would like to help with your speed issue. Please private message me your full address, account number, full name and phone number associated with your account.
New 1Gbps Service only getting ~80-99 Mbps download speed.
Comcast just did an upgrade for us yesterday to 1 Gbps service, the techniican was unable to speed due to the Raspberry PI they were using would not function. We went onto http://speedtest.xfinity.com/ and did some testing this morning and we could only get the max of 99 Mbps when connected directly
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Business phones shut off
No past due amount on the bill but business phone lines and wifi are still shut off. Ill pay the current balance then Im switching from pitiful comcast business
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Business Voice
Selective call rejection not working
I used the Phone Panel on the web to configure Selective Call Rejection. I created a new rule and entered a phone number (some spammer!) that I want to block. I made sure the Call Rejection was active - yes it has a Green OK button. But sadly when the spammer called, the call was not blocked and it
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Business Voice
Hi ewatts76. I would like to assist with your WiFi. Please private message me your full name, the name of your business, the full service address and the phone number associated with your services.
Wifi slow as can be with ipv6
When connecting to the business gateway wifi (android) it takes forever for the internet to work. I installed an app that allows me to disable ipv6 and then the internet is blazing fast on the wifi. I have a router also that does not have ipv6 enabled and when connected to it, the internet is great
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Hi BullyBee and welcome to the business forums. I would like to look into your internet services. Please private message me your full name, the full address and the phone number associated with the account.
How long does an business class bandwidth upgrade take?
I called in to upgrade service on 11-22. I think the change was under service request CR746426631 but I can't figure out where I can view my service requests. I got an email yesterday saying that the work was complete but still no change in speed. Xfinity speed test is showing 42/9. The upgrade was
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mashvac, Please send me a private message and provide your first and last name, the name of your business, the full address of your location, and the phone number associated with your business location.
beanywhere takes down whole system
Small office 5 people all accross the USA Desk phones work great on a simple hunt group that rings the phones simtaneous 3 people use the beanywhere feature - works fine 1 beanywhere user in my case (ext 100) can bring the whole system down if he forgets to turn off his beanywhere option and gets on
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Phone directory listing when calling 411
How can I confirm that the name of my company, and the name on my account, will be available to anyone who calls 411?
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Business VoiceEdge ®
It sounds like you may be having trouble with remote access? Can you please provide the name, address and phone number on the account that you are attempting to set this up on through private message?
Comcast blocking modem to modem requests?
I'm not sure if the subject is the right wording, but I don't know how else to describe this. So, I own a technology business, where I install managed routers, access points, and a variety of other equipment. Up until now, I have never had a problem. I have a controller hosted on my Comcast Business
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Hi DiscountSelfStorage and welcome to the support forums. I would like to review this area where you're located. Please private message me your full name, the full address and phone number associated on the account.
TV for Resident Managers
Our business has resident managers that manage the self storage facility. We are trying to get them Xfinity tv service but Comcast Business tells us to check with Xfinity Residential and Xfinity Residential tells us it is a business address and cannot service us. Tried calling both sides, emailing,
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Hi Aubrey and welcome to business forums. I would like to assist with your internet services. Please private message me your full name, the full address and the phone number associated with your account.
Internet drops same time every night
Every night at about 21:08 I lose all internet for about 5 minutes. the reccurring theme in the logs is below. 017/12/25 23:10:34 Notice [Dhcpc][850]: wan0 T1 Expired, Enter Renew State 2017/12/25 22:10:33 Notice [Dhcpc][850]: wan0 T1 Expired, Enter Renew State 2017/12/25 21:11:33 Notice [Dhcpc][150
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Hi HIDZINER and welcome to the support forums, I would like to look into these calls you're receiving. Please private message me your full name, the full service address and the phone number receiving these calls.
Scam robocalls from fake "Google"
We're getting 6 or more calls a day from different phone numbers in various parts of the country. There are a few versions of the message, but they all claim to be some division of Google attempting to update business or map information. I confirmed with Google that they do not contact customers thi
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Hi jroanld and welcome to the business forums. I can certainly assist with your internet speeds. Please private message me your full name, the service address and the phone number associated with the account.
Only getting 60-80mbps on my 100 mbps account
How do I open a trouble ticket to report only getting 60-80mbps on our 100 mbps account?
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Hello, mrscoverson. I would be happy to assist with accessing the Xfinity Hotspot. Do you mind sending me a private message with your first and last name, and the phone number associated with the account?
Cannot connect to Xfinity Wifi with business class username/password
Im not sure if this has been talked about before. Regardless of what I try, I cannot connect to any XFinity WiFi hotspots using my business class login information. Anyone else have this problem?
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Thanks so much for taking the time to reach out to us through our business forums. I greatly appreciate your patience and apologize for the delay in our response. I would love to assist with the latency concerns. Can you please reach out through priv
two business accounts one in residential area one in commercial area
I purchased new business service at home due to COVID-19. Working from home needs a steady connection. I have business service at work too. Pings and latency results to my public ips (5) at work are higher than to other places on the web like google.com, etc. My and Comcast official latency tests re
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Thanks for taking the time to reach out to our business forums. I am a corporate digital care specialist I am more than happy to assist with any questions or concerns that you may have. Can you please reach out through private message with your first
Supervisor needed
Can someone please tell me how to get in touch with a supervisor? I've requested a call from a supervisor twice and haven't heard from anyone. I made another request this morning, but I'm not hopeful I'll get a call.
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Thank you for the screenshot. So that I can pull up your account and troubleshoot this with you may please have your name, the business name on the account, the phone number for the account, and the service address?
Auto Attendant
I am having trouble logging into my auto attendant. Is there a problem with Comcast’s systems?
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Hi Bgoins and welcome to the business forums. I would like to review your billing concerns and your account status. I am not able to email you but I am able to assist via private message. Please remove the account number from your public post an
Account status / balance due (Please contact me)
Hi, I have an account that is overdue and disconnected. I'd like to get it paid up and reactivated, however the balance is a few hundred bucks higher than my last statement. Tried to email but no response and online chat never seems to be open. Can someone email me?
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I see what you mean. I'll need to see if that feature has been activated on this side yet. Please, private message me your full name, address and, the phone number listed on your account for assistance.
forward/share Voice msg
The Comcast Business voice msg system sould really stand some improvements. With the Infinity system, from the Web or from the app I could see transcripts and forward them to people With Comcast Business Web page, I can see hear the voice msg, but can not see it for forward it to anyone. All I can d
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I know how impactful any service disruption can be. I am happy to assist with the service concerns. Can you please reach out through private message with the name, address and phone number on the account?
Schedule a daily reboot?
Hoping someone can help. Recently had my modem replaced (one of the ETH ports died) with the "new model". I am finding that every day to day-and-a-half, the modem stops passing all WiFi traffic and shortly thereafter, all LAN traffic except through LAN Ethernet Port 1. Once it stops passing traffic,
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I am happy to assist in updating the phone features for you. You can also do this yourself through our website https://business.comcast.com/myaccount or you can disable this feature through our app as well. If you would like my assistance please reac
CC_Michelle
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Permanently disable call waiting
Greetings, I have two Comcast business voice lines which I would like to permanently disable Call Waiting on. Could someone please take care of this for me? Thanks, Rusty
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