We signed a new contract 5 mos ago and I have been trying to get our bill corrected every since. I have spent countless hours on the phone repeating my story over and over and I never get the issue resolved. I finally spoke with a supervisor last mo that promised he would handle it. He was nice enou

When connecting to the business gateway wifi (android) it takes forever for the internet to work. I installed an app that allows me to disable ipv6 and then the internet is blazing fast on the wifi. I have a router also that does not have ipv6 enabled and when connected to it, the internet is great

I called in to upgrade service on 11-22.  I think the change was under service request CR746426631 but I can't figure out where I can view my service requests.  I got an email yesterday saying that the work was complete but still no change in speed.  Xfinity speed test is showing 42/9.  The upgrade

Small office 5 people  all accross the USA Desk phones work great on a simple hunt group that rings the phones simtaneous 3 people use the beanywhere feature - works fine 1 beanywhere user in my case (ext 100) can bring the whole system down if he forgets to turn off his beanywhere option and gets o

We have a 8 line hunt group. We currently pay for our old number to forward to our new number w Comcast. When we signed up, we were told the caller Id would show our original number, but then once service started, that it could not. ‘Our clients are a little confused. They see this other number on t

I'm not sure if the subject is the right wording, but I don't know how else to describe this. So, I own a technology business, where I install managed routers, access points, and a variety of other equipment. Up until now, I have never had a problem. I have a controller hosted on my Comcast Business

Our business has resident managers that manage the self storage facility. We are trying to get them Xfinity tv service but Comcast Business tells us to check with Xfinity Residential and Xfinity Residential tells us it is a business address and cannot service us. Tried calling both sides, emailing,

Every night at about 21:08 I lose all internet for about 5 minutes. the reccurring theme in the logs is below.  017/12/25 23:10:34 Notice [Dhcpc][850]: wan0 T1 Expired, Enter Renew State2017/12/25 22:10:33 Notice [Dhcpc][850]: wan0 T1 Expired, Enter Renew State2017/12/25 21:11:33 Notice [Dhcpc][1505

We're getting 6 or more calls a day from different phone numbers in various parts of the country. There are a few versions of the message, but they all claim to be some division of Google attempting to update business or map information. I confirmed with Google that they do not contact customers thi

How do I open a trouble ticket to report only getting 60-80mbps on our 100 mbps account?

Im not sure if this has been talked about before. Regardless of what I try, I cannot connect to any XFinity WiFi hotspots using my business class login information. Anyone else have this problem?

The Comcast Business voice msg system sould really stand some improvements.  With the Infinity system, from the Web or from the app I could see transcripts and forward them to people With Comcast Business Web page, I can see hear the voice msg, but can not see it  for forward it to anyone.   All I c

Hoping someone can help. Recently had my modem replaced (one of the ETH ports died) with the "new model". I am finding that every day to day-and-a-half, the modem stops passing all WiFi traffic and shortly thereafter, all LAN traffic except through LAN Ethernet Port 1.  Once it stops passing traffic

I was able to log in to Xfinity Hot Spot but was asked to pay for On Demand or use 1 hour complimentary only. It recognized my business correctly  as Effective Empowering Leaders

Due to COVID-19, trying to setup customer to access their corporate network via VPN from home.  This person is an Xfinity home customer.  The business is a Comcast Business customer with static IP. While at home, cannot access via VPN, HTTPS or ping/ICMP the IP address of the VPN device at their off

I purchased new business service at home due to COVID-19.Working from home needs a steady connection.I have business service at work too.Pings and latency results to my public ips (5) at work are higher than to other places on the web like google.com, etc. My and Comcast official latency tests resul

Can someone please tell me how to get in touch with a supervisor? I've requested a call from a supervisor twice and haven't heard from anyone. I made another request this morning, but I'm not hopeful I'll get a call.

I have tried twice to add a user to our account to act as a Billing Manager. I enter all of the appropriate information and get to the final "Submit" page; then when I tried to submit, it gives me an error that something is not right but it doesn't show or tell me exactly WHAT is wrong...Has anyone