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I can help! Thanks for reaching out to us on our Comcast Business Support Forum. Send me a private message with your full name, address and, the primary phone number you're having the issue with.
Caller ID Display on outgoing calls
Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business. When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number. In looking over our Caller ID settings, each user is set
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I would like to assist with your disconnection request. Can you please remove the account information from public post, and reach out through private message, with the name, address and phone number on the account?
Cancellation request
I have had nothing but issues with my modem since i had my service installed back in May. I have had the modem swapped out and that did not resolve the issue. Now I am being told my disconnection request won't go into effect until November and I am being told also that I have to pay $1764 ETF becaus
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Hi youthfulaging. I would like to help with your email migration issue. Please private message me your full service address, your name, the phone number on the account and the emails impacted by this.
Migration to Office 365 Still not complete 1 month later
My migration date was September 28th. After having email issues I contacted the Cloud Solutions support and was told that my migration never completed and I had to be sent new DNS settings to change to make the migration complete. That was October 24th. Since then I've been on the phone with Comcast
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I am happy to assist with any app questions or concerns that you may have. Can you please reach out through private message with the name, address and phone number on the account to start?
Call Forwarding
This website is so difficult to find anything. I am looking for directions/instructions on how to foward my office phone to my cell phone from my home. Any help is greatly appreciated
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Community Best Answer
Poor Customer Service Communication
May 29, 2014 Comcast Business Services To Whom It May Concern, Wow! Have I had a HORRIBLE customer experience with your business class services. I have no idea what kind of communication breakdown is happening behind the scenes, but my business has suffered for it. Since February 19, 2014 I have bee
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Customer Service
Hello, We also have Line 1 and Line 2 setup through Hunt Group. Try dialing *90 on Line 1 and when prompted enter Line 2's phone number followed by the # sign. Hope this works for you!
2 line, voicemail hunt group help
We have a 3 line system with voice mail on the primary line only. One line is a dedicated fax line(Line 3) and the other two are the primary line(Line 1) and a backup line(Line 2). Line 2's phone number is not published What I would like to system to do is: Line 1 Ring no answer-go to Voice Mail Lin
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Hi WOI-IT and welcome to the business support forums. I would like to help with your speed issue. Please private message me your full address, account number, full name and phone number associated with your account.
New 1Gbps Service only getting ~80-99 Mbps download speed.
Comcast just did an upgrade for us yesterday to 1 Gbps service, the techniican was unable to speed due to the Raspberry PI they were using would not function. We went onto http://speedtest.xfinity.com/ and did some testing this morning and we could only get the max of 99 Mbps when connected directly
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I am happy to assist in updating the phone features for you. You can also do this yourself through our website https://business.comcast.com/myaccount or you can disable this feature through our app as well. If you would like my assistance please reac
Permanently disable call waiting
Greetings, I have two Comcast business voice lines which I would like to permanently disable Call Waiting on. Could someone please take care of this for me? Thanks, Rusty
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Hello! @user_60da9e Thank you for reaching out on our Comcast Business forum! The best way to reach our billing department would be through the Comcast Business phone number at (800) 391-3000.
Disconnect Service
I disconnected Internet service in August and was told and I am continuing to be told the account is closed. However, I continue to receive invoices. How do I contact someone in billing that can stop the invoices for a closed account?
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Hi ewatts76. I would like to assist with your WiFi. Please private message me your full name, the name of your business, the full service address and the phone number associated with your services.
Wifi slow as can be with ipv6
When connecting to the business gateway wifi (android) it takes forever for the internet to work. I installed an app that allows me to disable ipv6 and then the internet is blazing fast on the wifi. I have a router also that does not have ipv6 enabled and when connected to it, the internet is great
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Hi BullyBee and welcome to the business forums. I would like to look into your internet services. Please private message me your full name, the full address and the phone number associated with the account.
How long does an business class bandwidth upgrade take?
I called in to upgrade service on 11-22. I think the change was under service request CR746426631 but I can't figure out where I can view my service requests. I got an email yesterday saying that the work was complete but still no change in speed. Xfinity speed test is showing 42/9. The upgrade was
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mashvac, Please send me a private message and provide your first and last name, the name of your business, the full address of your location, and the phone number associated with your business location.
beanywhere takes down whole system
Small office 5 people all accross the USA Desk phones work great on a simple hunt group that rings the phones simtaneous 3 people use the beanywhere feature - works fine 1 beanywhere user in my case (ext 100) can bring the whole system down if he forgets to turn off his beanywhere option and gets on
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change my area code
Is there a way for me to change my phone number so that I have the local area code thats been in the area for 50 years and not the new adopted area code?
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Business VoiceEdge ®
Selective call rejection not working
I used the Phone Panel on the web to configure Selective Call Rejection. I created a new rule and entered a phone number (some spammer!) that I want to block. I made sure the Call Rejection was active - yes it has a Green OK button. But sadly when the spammer called, the call was not blocked and it
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Business Voice
I am so sorry to hear that you are having issues with the phone services. I appreciate you taking the time to reach out through the business forums. I would love to get to the bottom of this for you. Can you please reach out through private message w
Cannot Make or Recieve Calls from Business line
Since yesterday 2pm - have not been able to make or recieve calls - phone rings but caller cannot hear me and I cannot hear them. When making a call - same issue. We have 5 lines - none working.
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I see that they changed the DVC webpage since Friday. On Friday my issue was the opposite of yours because it offered the option of signing in with Phone OR Account Number and one of the PIN Numbers, and for me the phone worked but account did not. O
Can't Log In To Business Digital Voice Webpage
Lately I have been having trouble logging in to the new Digital Voice web page (https://businessvoice.comcast.net/). When the new page forst launched, I was able to log in with my phone number and voicemail PIN. Now, I just keep getting stuck in a loop asking me for my login info. I tried logging in
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Hi codycarlton and welcome to the business forums. I would like to assist with your gateway credentials. Please private message me your full service address, the phone number associated with the account and the account number.
reset password for business gateway
I need assistance logging into the business gateway -- the default highspeed is not working when I use cusadmin as the User ID
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It sounds like you may be having trouble with remote access? Can you please provide the name, address and phone number on the account that you are attempting to set this up on through private message?
Comcast blocking modem to modem requests?
I'm not sure if the subject is the right wording, but I don't know how else to describe this. So, I own a technology business, where I install managed routers, access points, and a variety of other equipment. Up until now, I have never had a problem. I have a controller hosted on my Comcast Business
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Hi DiscountSelfStorage and welcome to the support forums. I would like to review this area where you're located. Please private message me your full name, the full address and phone number associated on the account.
TV for Resident Managers
Our business has resident managers that manage the self storage facility. We are trying to get them Xfinity tv service but Comcast Business tells us to check with Xfinity Residential and Xfinity Residential tells us it is a business address and cannot service us. Tried calling both sides, emailing,
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Hi @user_d9b9fb, and thanks for reaching out to us at Xfinity! Thanks for letting us know how we can help. Quick question, were you trying to keep the same phone number to be used as your new business number for customers to contact? Or were you
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Taking over existing account with the new one
I recently took over the business and they had comcast business account. I was trying to open up my account with comcast but i was told that I can not keep the phone number that the previous account has (the previous account is still active). I was told by the comcast customer care that I can open u
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