Comcast Business Support Community

VoiceEdge version 1.51.0 is broken

We are having nothing but issues with VoiceEdge version 1.51.0. Since this update, the desktop app: - Crashes several times per day - Randomly logs users out and often will not accept credentials (yes, they are correct) - Keypad blanks out to a white screen and End Call button disappears when a

Apologies for any confusion caused. Let's address your concerns regarding the VoiceEdge app: 1). Clearing the cache: If you don't see an option to clear the cache within the VoiceEdge desktop app settings, you can try the following alternative me

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VoiceEdge version 1.51.0 is broken

We are having nothing but issues with VoiceEdge version 1.51.0. Since this update, the desktop app: - Crashes several times per day - Randomly logs users out and often will not accept credentials (yes, they are correct) - Keypad blanks out to a white screen and End Call button disappears when a

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VoiceEdge version 1.51.0 is broken

We are having nothing but issues with VoiceEdge version 1.51.0. Since this update, the desktop app: - Crashes several times per day - Randomly logs users out and often will not accept credentials (yes, they are correct) - Keypad blanks out to a white screen and End Call button disappears when a

Thanks for reaching out to the Xfinity Corporate Digital Care team! I hope your week has been treating you well, and thanks for taking a moment out of your busy day to reach out to us. We apologize for the inconvenience you're experiencing

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Router Admin Tool Is Not Secure

The business I do IT work for got a new Xfinity modem on 4/13/2023. We called for a technician to visit because the internet connection was going in and out. He replaced the existing Xfinity modem with a new one on that date. I enabled remote management. I set the protocol to HTTPS a

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Router Admin Tool Is Not Secure

The business I do IT work for got a new Xfinity modem on 4/13/2023. We called for a technician to visit because the internet connection was going in and out. He replaced the existing Xfinity modem with a new one on that date. I enabled remote management. I set the protocol to HTTPS a

Thanks for letting me know what you're seeing -- are you on a mobile device or a computer?

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How many outages in 30 days is acceptable?!

We're on at least our 4th outage in the last 30 days. Including losing most if not all of our Super Bowl Sunday takeout orders due to no phone service or credit cards. A Friday night where we had to eat tabs bc of no way to run cards, and now today it is out yet again. Is reliab

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How many outages in 30 days is acceptable?!

We're on at least our 4th outage in the last 30 days. Including losing most if not all of our Super Bowl Sunday takeout orders due to no phone service or credit cards. A Friday night where we had to eat tabs bc of no way to run cards, and now today it is out yet again. Is reliab

Hi @WestPikeBowl, and thanks for reaching out to us at Xfinity! Thanks for letting us know how we can help, and sorry for the issues you've been having with your service. We'd be happy to review any service issues you are having. Please

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URGENT Comcast modem packet loss when pinging from the internet (pingdom.com) and loosing internet connection for users inside the LAN

Greetings from Chicago - We have been struggling with Comcast modem issues for the past two weeks. The comcast tech has been out there 4 times and have replaced the modem. It runs for a while and then we loose internet connection and our pings to comcast modem (from outside the LAN) has no

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URGENT Comcast modem packet loss when pinging from the internet (pingdom.com) and loosing internet connection for users inside the LAN

Greetings from Chicago - We have been struggling with Comcast modem issues for the past two weeks. The comcast tech has been out there 4 times and have replaced the modem. It runs for a while and then we loose internet connection and our pings to comcast modem (from outside the LAN) has no

Hi @user_0fe0c8, and thanks for reaching out to us at Xfinity! Thanks for letting us know how we can help, and sorry for the issues you are having with your connection. Could you please send our team a direct message with your full name

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Taking over existing account with the new one

I recently took over the business and they had comcast business account.I was trying to open up my account with comcast but i was told that I can not keep the phone number that the previous account has (the previous account is still active).I was told by the comcast customer care that I can open up

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