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Acceptable Use for Outlook 2010 Download

Can I share the "edgesuite.net" link to download Outlook 2010 with any member of our business, or is its use restricted to people working at the office where we receive Comcast internet service? This wasn't clear from the EULA. I ask because our business has several people who work from home and don

Question

 • Microsoft Services & Apps

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payment

my business acct was shut off yesterday...i paid the bill todaybut it is turned back on...i have a confirmation number on the payment.. shouldn't it be back on? and why can't business customers have priority to speak to someone on a weekend

Question

 • Billing & Customer Service

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Can I get a plan with better upload upload speed. Don't need the Dl speed of a larger plan just Ul.

I understand the Asycronous nature of Cable Internet DL/UL speeds.  Currently we have 2 locations and they both have the Deluxe 50/10. I need though better upload speed at least for one location. Are the only options the advertised plans? Can I have the 50 down and create a custom plan with more spe

Question

 • Business WiFi

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Disable my XFINITY WIFI

please disable the xfinity wifi ssid.  This was disabled before now it came back. Please keep it OFF! Nobody over phone customer support knows how to do this.  They tell me to do this online and i dont even have the option.

Question

 • Business WiFi

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What equipment is needed for Business TV?

I have had Business Class connected to my Business for several years now. No one ever told me it included any TV service! When I was installed, installer only hooked up internet modem and didn't even mention ANYTHING about Business TV!!! Now that I have been paying for it for quite some time, and no

Question

 • Equipment & Programming

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Need some help with recently reduced upload speeds

I have Comcast Business 150/20 service.  For the last few months its been great.  Really has.  We had a storm last week and service (and power) was knocked out several times.  Outages were acknowledged on the Comcast Business web site.  Service was retored but my upload speeds have been miserable si

Question

 • Connectivity

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Equipment Fee After Modem Was Returned

I returned my cable modem on 3/31/14 but I am still being billed an equipment fee. I have a receipt for the returned modem but it annoys me that this hasn't been removed. I called business class customer service two weeks ago to make sure the equipment fee was removed and I was told the modem had be

Question

 • Billing & Customer Service

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Message Indicator

Hello, My voicemail message indicator is beeping and my voicemail box is empty. Can my voicemail be reset? Thank you.

Question

 • Business Voice

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Bad Hop / Packet Loss

Can we have this looked at as its been ongoing for the last week and  figured this would have been resolved by now.  prod ~ # dig +short c-76-31-103-99.hsd1.tx.comcast.net76.31.103.99 ================From my Provo,Utah Server======================Keys: Help Display mode Restart statistics Order of f

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 • Connectivity

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New Router, New IPv6 Range, No IPv6 service

Comcast delivered a new Cisco DPC3941B today. It worked OK for IPv4. I had to poke the interface and reboot it a few times in order to get IPv6 addresses to assign to the LAN. There was something screwed up with the IPv6 DNS information to start with. Then I disabled DHCPv6 because autoconfiguration

Question

 • IPV6

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No Connectivity or phone service all day today in 08540 and the status shows all green.

We have had no internet or phone service for our business in 08540 since 8AM today. Until 2:30 PM, the status showed problems but since then it's all greens but we still have NO SERVICE. No Phone, No Internet and customer service is saying there is no problem even though they can't ping the router e

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 • Connectivity

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Need Reverse DNS for one of my static IPs

I just moved services to a new address and got a new IP block. Can I get a reverse DNS PTR set up?

Question

 • Domain Names/Static IP

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Can't setup outlook (hosted exchange.) Existng systems can't access Calendars

We have 4 emails on the hosted exchange service. 3 systems were setup and functioning properly for months. Two days ago we started receiving the following error message in Oulook: "the folder has not yet been updated" The second problem I assume is related: When trying to use Comcasts directions to

Question

 • Connectivity

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First ports are closed, now I can't run a trace route without getting timed out.

So last week I bought a DVR system for my business. I needed ports 9000, 2049 and 2050 open. I log into the gateway to open the ports. Gateway says they're all open. Test said ports. They're closed. I spend a very fun week getting updates and no phone call from T2 support. I check today and the port

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 • Connectivity

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Transfer toll free number to someone else's account

We own a toll free number that we have been maintaining for our client. They have used this same number for years and now they want the toll free number transferred to their account. We are thinking they would just tell their carrier that they want to transfer the number to their account and then th

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 • Business Voice

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Hacking attempts

Greetings all, one of my servers is being attacked, attack is under control.who should I report this? the ip is 111.73.46.22 it could be China or a spoofed IP to make me think is coming from China.

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 • Domain Names/Static IP

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Another, cannot disable wifi hotspot

I've tried multiple times on different PCs, and browers to disable my company's wifi hotspot and keep getting the following page as soon as I click to turn the wifi off....  

Question

 • Business WiFi

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View On-hold of other lines

We have BVE and have 3 users in a hunt group. When one user gets a call and puts it on hold, nobody else is able to see that there is a call on hold besides that person.  Is there a way to get others to be able to see who is on hold?

Question

 • Business VoiceEdge ®

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PTR and Reverse DNS for mail server

I am being told that Comcast has to setup a reverse dns and a ptr for my mail server. I have sent the IP address, the domain name, and my account info Comcast_Jon If you need any more info, please let me know. It might already be done - I am on the phone now with comcast tech support (elizabeth) -by

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 • Domain Names/Static IP

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ActiveSync Connection to my own email server

I am running my own email server and have about a dozen users connecting about 18-20 devices to my mail server using ActiveSync. These users are experiencing intermittent connection problems with our server. I'm not sure if it is the server, the firewall, or the internet connection. Is anyone having

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 • Connectivity

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