Tech swapped out SMC for Netgear on request to get IPv6 static PD working.  I have dhcp6c making a PD request and the CM returns a PD reply with /60.  dhcp6c installs prefixes on the other ethernets as it should but the CM does not have a route to the /60.  I used tcpdump to capture packet trace of

I have Comcast Business 150/20 service.  For the last few months its been great.  Really has.  We had a storm last week and service (and power) was knocked out several times.  Outages were acknowledged on the Comcast Business web site.  Service was retored but my upload speeds have been miserable si

I have had some issues with my Comcast modem/router going down. I have a staic IP. I have assigned all my devices, NAS(s) and printers, their own IP addresses. But when the modem/router goes down I lose all connections to everything on my network. Why and how do I change this so this will not happen

CAE's don't understand this stuff. I need my cable modem set to true bridge mode so my firewall and routers can handle the rules, addressing and traffic. Help me plz.

Did you ever get your situation resolved?  I am on my fourth ticket in 3 months for the same unresolved issue.  No one ever seems to want to follow up.

Recently had business class internet installed and I'd like to use my existing ASUS router instead of the DPC3939B.  I do not have a static IP and didn't see anything in the DPC3939B's configuration menu that eluded to any "bridge" or "pass through" modes.  If someone can assist me in making this ha

Since there doesn't seem to be any way to find a support email address on the website, I'll post here... I need to setup a PTR to support email.

Our business has more than one account with ComCast.   I can't seem to get to one of the accounts.   We have set up with one of the accounts for on line and payments,  and I believe that I may have set up the second account, but not sure.   Account that I can to is as follows:  xxxx   The account th

I posted this topic in another forum on the internet and thought I should post it here also to see if I can get any additional help. Here is the post which I just copied and pasted: [Connectivity] Peak Usage TimesThis is my line quality result at peak usage times: PingTest1I tend to get results like

Hey guys, We're experiencing problems contacting our email server (dreamhost.com).  We contacted the webhost, and they asked us to do a trace route.  Turns out something is happening at twtelecom.net, and asked us to contact our ISP.  We're currently running Comcast Business 50.  Can anyone help?   

We're undergoing a major renovation which requires our service loop roadways to be cleared 3-4ft in  from the surface. We discovered the main service loop for Comcast is only 2' down and now need to abate that line and have it replaced. This probably will require a directional bore and I'm looking t

I need to change the email for the primary manager - I hit save too fast.   Thank you.

We have 4 emails on the hosted exchange service. 3 systems were setup and functioning properly for months. Two days ago we started receiving the following error message in Oulook: "the folder has not yet been updated" The second problem I assume is related: When trying to use Comcasts directions to

Please restart domain transfer procedure.  I forgot to write down Comast "Step 5" "CNAME" Alias and Destination Domain.  Now I get error message "unable to register contact administrator etc..."

Hi, Like several others that have posted I need a PTR update for the ip address of my mail server.  It appears that gmail is now rejecting email from my server due to the failed PTR lookup.  Can you address? Thanks,Dominic

Hello, I'm hoping this will be the way in which someone finally helps with an ongoing issue. For the last month, we've been experincing phases of extreme latency, resulting in slow internet and even in some cases, interent dropping. I've checked everything on our network end, nothing indicates as a

Hi,I switched to my own cable modem back in October. A tech came by and picked up the Comcast modem on Oct. 14. I asked him about getting a receipt and he said he wasn't able to provide one at that time, but he spent some time looking at my account to try and make sure I would stop being billed for

WiFi been up and running for few years butI just learned its been down a few days. We can see the WiFi signal but when you click connect it brings to a screen asking for activation. Screen grab below. Account is up to date as far as billing. Tried resets, unplugging, etc. and while logged in I tried

Hello All, For the past month our Wifi( internet ) will go out about 5 times a day making us restart the router. Wondering why this is happening and a way so that we keep having these outages?

Did the equiptment fees go up $3.00 Sept of 2014