The "service status" icon on my account homepage is inaccurate. It's currently reading "healthy", but our service (and in fact our entire neighborhood) is down, confirmed by Comcast Business via phone. Better not to have it than to have it be inaccurate.

Does anyone know if there is a DNS guide? I am having a terrible time getting my static IPs mapped to the hostnames. The rDNS entries have been entered and I attempted to edit my zones file for my domain name. Still can't get anything to work.

After a reset of the modem we have lost our static IP and been assigned a new one. I saw an old forum topic where people had the same issue and got it fixed by posting here and being helped by the staff (since it cannot be fixed from the user side). This is actually very urgent and costing us heavil

Hi, Like several others that have posted I need a PTR update for the ip address of my mail server.  It appears that gmail is now rejecting email from my server due to the failed PTR lookup.  Can you address? Thanks,Dominic

I'd like to request a reset to default password too. I guess this is the place to get your modem reset since tier1 support in Alabama told me to:- Factory reset(!)  [right and lose my config]- Or call back and try to get someone in Denver. I finally persisted and the agent told me someone would cont

Got multiple clients messaging me saying that their e-mail clients are reporting an "internal server error", and http://mail.comcast.net doesn't seem to be loading. Are we having an outage?

Sent a private message to Comcast-Jon today for a PTR update request.How long does this normally take to process? Charlie

My business phone and internet is down on Benning Dr, 77035. Is there trouble in the area?

I've tried to setup email forwarding for the last few days. Every single time I tried I got this error message:      Any idea why?   Thanks!

Hello,   Can can you please set up reverse DNS for the following sites:      Thanks, ~Matt   Edited for account security.

Hello All, For the past month our Wifi( internet ) will go out about 5 times a day making us restart the router. Wondering why this is happening and a way so that we keep having these outages?

I would like some PTR records changed for my /29. How is that accomplished? Can I open a ticket somewhere?

Do I need to set a security setting beyond default in Internet Explorer or something?It let's me enter username and password but just hangs at "logging in..."Windows Server 2012 R2 Essentials. Set static internal ip (and primary dns) of 10.1.10.2, gw 10.1.10.1Works fine on client local machines...no

Hello, we recieved the new Netgear CG3000DCR to upgrade from the old modem. We run a symantec vpn firewall that sits before our router. iit wasn't connecting, so we reset the firewall back to default settings and everything connected. It ran like this for 4 days and now it's back to the same thing.

I just had comcast business internet installed this morning, and already it has slowed down.  I should have 50mbps down and 10 up but speedtest.net maxes out around 23mbps on every host I try.  Comcast's own speedtest tool (http://business.comcast.com/tools/internet-speed-test) showed the same thing

I have a CG3000DCR gateway and a /29 block of IP addresses. I have several pieces of equipment that require static IPs including two routers.  Assigning my routers two different IPs in my block and assigning the correct gateway, I am able to ping  and connect to the router from the outside WAN. I ca

In Webmail (Outlook Web App 2010) is it possible to view a single message?I find messages can only be read from the Inbox list in the limited reading pane.

I have a fixed IP internet service.  The fixed IP address I was given is 74.95.19.42. This IP currently resolves to: c-174-56-103-148.hsd1.nm.comcast.net How can I set up an alias to this rather cumbersome name? I have set up a "vanity" domain for my email already, but that does not help with my fix

Hello!New customer here - after just jumping ship from another provider.I need a few PTR RRs set for some of my static IP addresses, and it seems like that's handled more here in the forum than through a ticketing system.  I have four (4) to add . . .  who can help me out, please? Thanks,   - Christ

So last week I bought a DVR system for my business. I needed ports 9000, 2049 and 2050 open. I log into the gateway to open the ports. Gateway says they're all open. Test said ports. They're closed. I spend a very fun week getting updates and no phone call from T2 support. I check today and the port