Skip to content

Official

Accepted

Unanswered

Advanced Filters

Search Results (32K)

Relevance

Accepted Solution

Stopped receiving emails on some devices

We have a business class service that provides an exchange service for our domain name findandgoseek.net. Several of our email users are reporting that they can not send/receive email on all of their devices. For example, I can send/receive it on my desktop but not my phone or tablet. domain is @fin

Question

1.5K

2

0

0

Accepted Solution

PTR records messed up

I called in to request a new CNAME record be added to my domain 4 times so far so now I am trying here. First two times it showed up as resolved to the IP address but no CNAME record to tell it where to point. 3rd time they pointed it to a domain I don't even own. But it didn't resolve either so no

Question

2.5K

4

0

0

Accepted Solution

Need to increase my mailbox RulesQuota to 256kb

it can only be done by an exchange administrator. Where do I go, who do I talk to? Nobody I call at Comcast has ever heard of it.

Question

2.4K

4

0

0

Accepted Solution

Exchange and Domain reg fees...

One Time Charges: DOMAIN REGISTRATION FEE - Prorated$3.85One Time Charges: MULTISITE OUTLOOK EMAIL - Prorated$9.01I only have one domain, was not informed it would cost. Only have 2 email boxes now, it added a third when attempting to add an alias and I just figured out how to remove it. Can someone

Question

1.5K

4

0

0

Accepted Solution

Domain transfer

Hello, how can I get an authorization code to transfer one of my domain names that I have with you?......Thanks.Jflor

Question

2.3K

3

0

0

Accepted Solution

Hotspot setup

How do I setup up the Hotspot option on my Business internet.

Question

1.5K

1

0

0

Accepted Solution

Mssing internet service

My account is missing my Internet Service under "My Services" Can you please help?

Question

2.4K

5

0

0

Accepted Solution

Reverse DNS

I asked to have reverse DNS set up for my new /29 last Wed.  No responseI see in this forum that I should send the info to 'John' but I can't find any address to send to.  So here's the info -- its all public anyway!50.243.234.145 thru 50.243.234.149 all set to onevista.com PS the ticket # CR3410568

Question

3.1K

6

0

0

Accepted Solution

Trouble with new account billing

We have had problems with our new account since the first billing cycle.  I was told I was being credited a month due to the issues we had and now my new bill is even higher than the prevoius one making the credit non existant AND the price is again higher than my contract.  I am ready to cancel thi

Question

1.7K

2

0

0

Accepted Solution

PTR Record for Reverse DNS Lookup

Hello,   I am in the process of changing our primary domain name.  I need our PTR recorded updated for IP address:  which is currently set to mail.cplawgroup.com to pattimalvonelg.com   Thank you,   James

Question

1.5K

1

0

0

Accepted Solution

Overcharged this month?

I noticed that my bill went up this month. I looks like an equipment fee has been added to my bill. It has been a year since we've had the service. Maybe this is an annual charge? We aren't not renting a modem from Comcast. This charge was on our first bill too. If anyone knows what this is about I

Question

1.4K

3

0

0

Accepted Solution

Terrible customer service

I tried to call to make a change on my service. The hours that customer service is available is ridiculous - aren't business owners working from 8-6?  I finally find time to call right at 8 am and the agent tells me that he is simply able to take my name, account number and call back number so they

Question

1.5K

2

0

0

Accepted Solution

Connection Throttling?

(removed by author)

Question

1.3K

1

0

0

Accepted Solution

Message Indicator

Hello, My voicemail message indicator is beeping and my voicemail box is empty. Can my voicemail be reset? Thank you.

Question

2.9K

1

0

0

Accepted Solution

Getting to different accounts

Our business has more than one account with ComCast.   I can't seem to get to one of the accounts.   We have set up with one of the accounts for on line and payments,  and I believe that I may have set up the second account, but not sure.   Account that I can to is as follows:  xxxx   The account th

Question

1.2K

1

0

0

Accepted Solution

My Account is Missing My Bill

I got an email stating that my bill was ready, but it isn't in my account! Please help me fix this!!

Question

4.5K

15

0

0

Accepted Solution

My account continues to show 3 email addresses after 1 hour session with support a week ago.

Back in November we added a third email address.  We very quickly decided that the extra 6.99 per month for each new user was the wrong setup for our group.  I called last week or the week before and a very helpful rep worked with me to take the 6.99 off of our December bill.  I can see the credit.B

Question

1.5K

1

0

0

Accepted Solution

Adding Free unlimited WiFi access to customers

I want to offer my customers free wifi.  The xFinity product does not offer free unlimited access.  It gives them a few  free sessions then wants to charge them, arghhhhhh.

Question

2.4K

1

0

0

Accepted Solution

Returned modem but still being charged for it

I returned the modem on 08/22/2015 because I purchased my own modem.  I've been charged the equipment fee on every bill since.  Please fix this.

Question

1.1K

1

0

0

Accepted Solution

Still Being Billed for Modem Rental

Hi,I switched to my own cable modem back in October. A tech came by and picked up the Comcast modem on Oct. 14. I asked him about getting a receipt and he said he wasn't able to provide one at that time, but he spent some time looking at my account to try and make sure I would stop being billed for

Question

2.7K

4

0

0