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Issue trying to get an Account Number after having an Order Number

I have tried recently to sign up for Bussiness Internet. I originally had signed up both Internet and Voice, as they said it was avialable in my area around the 1st of the month. I noted I need service up by the 17th since we started this. That order was rejected stating they cannot offer voice in m

Question

 • Customer Service

7.3K

15

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0

Accepted Solution

voice mail

How do I change the number of rings before people go to voicemail on our standard voicemail ?

Question

 • Business Voice

5.7K

7

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Accepted Solution

Having trouble getting a reverse DNS set up

I've called support twice in two days to get a reverse DNS set up for a client account, I think it's fallen into a black hole as these are normally done in minutes. I have all the info and a ticket from this morning's call.

Question

 • Domain Names/Static IP

3.2K

2

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Accepted Solution

Need to fix pointer record for static IP

Please let me know how to update a pointer record. Have been on the phone for an hour with Vanessa who says that Comcast employees are not authorized to change pointer records. She tried to point me to mmmc.comcastbusiness.net/menandmice where we are supposedly able to do it ourselves. But that site

Question

 • Domain Names/Static IP

1.2K

1

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NO PHONE NO INTERNET

How can a Bussiness operate without phone or internet? What are we a third world country? I called comcast and they ESTIMATE some time this afternoon! I am dead in the water!

Question

 • Connectivity

3.4K

9

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Accepted Solution

incorrect static IP after modem reset

I reset my modem because I'd forgotten the password.  Now it's pulling down something other than my account's static IP.  Can this be set correctly for me?  What do I need to do?

Question

 • Domain Names/Static IP

4.5K

5

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Accepted Solution

Reverse DNS request

I  just switched one of my accounts over to Comcast Internet with static IP and need to have revese DNS setup for their mailserver. They are getting bouce backs when trying to send to numerous email accounts.

Question

 • Domain Names/Static IP

3K

3

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0

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Primary User email address - how do I get it changed/updated?

Hello,  I have Comcast Business Internet for my small company. When I started, the only email address I had was a temporary "internet" based account. I would like to update my account to reflect my business email address so that e-bills come to the right place. I have tried Comcast Technical Support

Question

 • Customer Service

5.6K

16

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0

Accepted Solution

Customer owned SB6121 modems listed as "LEASEDMODEM"

Today, I logged into https://customer.comcast.com/ to check my account status prior to paying my bill (as I usually do just to make sure that nothing has gotten screwed up with my account). While my current bill does not (yet) show an equipment rental fee, I discovered that Comcast now has my two pe

Question

 • Equipment

2.1K

2

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Re: True Bridge Mode request

Hi John, Can you assist me in putting my SMC gateway in true bridged mode ?  I am having trouble with call in support. I turned of the firewall options, but suspected that NAT would still stay on which is affecting my voip phones in strange ways. I though it might have SIP ALG on, but something is s

Question

 • Equipment

1.3K

1

0

0

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Domain CNAME Alias Not Completed

I have tried several times over the past couple of weeks to get this to work; however, on one of the domains I am attempting to transfer it just gets stuck at step 2. Change the CNAME alias.  My other domain tranfer worked just fine.  I have tried redoing this several times and then waiting a couple

Question

 • Domain Names/Static IP

2.7K

5

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0

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reverse DNS pointer needed

We need to create a reverse pointer record.  I tried calling and could not get past automatied caller.I tried Chat and they had no clue what I was talking about. I see others are able to accomplish this with a PM message on  this forum.  Now that I have logged onto this forum, perhaps, someone can h

Question

 • Domain Names/Static IP

3.2K

7

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Accepted Solution

Disable my XFINITY® WiFi hotspot

I followed the instructions in the Manage your XFINITY® WiFi hotspot online article to try and disable the hotspot.  I did not have the Manage XFINITY WiFi Hotspot option is references though.     Could I please have help getting to this setting or getting the hotspot disab

Question

 • Equipment

2.2K

4

0

0

Accepted Solution

PTR request - pixelmemory.us

I can't believe this has to be done for a "Business" class account, but here I am posting in the formus asking for reverse DNS.     You can check the whois and DNS to verify that it matches account records.   Thank you,  Kevin

Question

 • Domain Names/Static IP

2.4K

2

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Accepted Solution

Local Problem with Hot Weather Conditions?

I've been tracking an issue while we've had some unusually warm weather in this area and comcast business modem & voice resetting simultaneously. (This isn't really a truck roll moment, it's more of a "hey are you guys aware of this" thing) If the temperature in this area (zip 98055) goes above 80F,

Question

 • Connectivity

6.4K

9

0

0

Accepted Solution

HGTV Disappeared

HGTV was on my line up at channel 27. As of yesterday (July 23), it was switched out for Bloom and is no longer available. What happen?

Question

 • TV

6.1K

2

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0

Accepted Solution

Charged for disconnected services, where to return equipment?

Hello,I keep running into dead ends while trying to resolve why we get billed for services at a location we haven't been at for 5 months. In June our small business moved across town and internet was transferred to our new location. Although we moved service has continued to be billed to our company

Question

 • Customer Service

2.3K

2

0

Accepted Solution

hooking up a at&t syn248 system

I can't figure out how to hook it up to my arris phone modem the only help i can find online is a video on how to do it but it doesn't show anything  does anyone have a clue on how?Thank you!

Question

 • Business Voice

2.5K

2

0

0

Accepted Solution

PTR records messed up

I called in to request a new CNAME record be added to my domain 4 times so far so now I am trying here. First two times it showed up as resolved to the IP address but no CNAME record to tell it where to point. 3rd time they pointed it to a domain I don't even own. But it didn't resolve either so no

Question

 • Domain Names/Static IP

2.5K

4

0

0

Accepted Solution

Need to update a PTR record

Question

 • Domain Names/Static IP

1.2K

2

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