We are trying to make an international call for the first time since getting Comcast Business Voice, but it will not go through.  We hear a message that says "you are not able to make this call".   I'm looking into out phone system configuration and toll restrictions, but so far all of that has chec

What IPv6 configuration does Comcast currently offer if you are using a single static IPv4 address, or a dynamic IPv4 address. Currently, I do have a static IPv4 /29 (5 IP addresses), and I am getting a /56 to the modem (/59 to my firewall from the modem) in IPv6. Thinking about saving some money, b

I've called in about this issue, but evidently they didn't fix the problem. Aside from being bugged by snail mail to add TV I don't want, I keep getting snail mail from your sales department trying to sell me business internet. The problem is I already have business internet, and it's annoying to ge

We've had a good, stable system for a while now, with high speeds on all of our computers. A couple of weeks ago (2-3?) the bottom dropped out for one of the computers. Throughput is down to 1 or less megabits/s. No problems can be detected. I attempted to roll back to a 3-4 week old restore point,

Our Comcast remote is not connecting with the tv.  However, the volume and the all on buttons work.  any ideas?

Yes, our Comcast Internet has gone slow as dial up. A call to Business Class says to pay more for an upgrade to a faster speed which is nowhere near what is newly offered on residential internet at 50/10. They want me to pay over $800.00 to terminate Business contract to go Residential. Wow...logic

Hi, could somebody please reset the username/password to our business gateway? I've tried the cusadmin/highspeed combo and it's not working. Thanks!

After a reset of the modem we have lost our static IP and been assigned a new one. I saw an old forum topic where people had the same issue and got it fixed by posting here and being helped by the staff (since it cannot be fixed from the user side). This is actually very urgent and costing us heavil

Good morning,I have sent a couple of PMs to different individuals about this need yesterday and have not received any responses. Who can help with the records for 3 of our addresses? J.D. Jankowski

I have 1 Registered Domain, and when i click manage websites, on the next page there is no edit website link, just edit/manage Domain.

we have 3 phone lines and the fax is the only one with no dial tone so we cant send or recieve a fax

To Comcast: I have been a business customer for nearly a month now. Initally there was a High Transmit issue that had to be resolved to fix a signal problem with my modem.   Every single night since then around 9-10PM EST my service goes down.  This happens to be right in the middle of a live teleco

Hello,  HELP: I am not sure where to turn for this as we thought we had resolve in November of 2014. Back story:We converted a residential account to a business account in August of 2014The residential account was supposed to be turned off.We paid the business bill appropriately every month and are

Hello, I recently switched to a block of 5 static IPs. I have one major issue: Anywhere from 15 minutes to one hour, the statics assigned to individual servers become inaccessible from outside the gateway. Behind the gateway, everything is fine. The servers are still able to access Internet resource

How do I upgrade my business account at the office to have more channels and also to have Streampix ?

Our users have used Windows Remote Desktop to connect to their computers in the office from home.  Comcast is our primary internet provider.  We had no problems for many years until last week.  Some users are suddenly unable to connect to the office.  The error that the remote machine is unavailable

I am in need of a PTR record. I sent the information to Comcast_John....is this the correct way to input my request? Thanks!

My account was turned off, I paid the final bill and turned in the modem. A month later I get a notice saying the account is past due. When I log in, it shows the accound is connected and active with my bill past due. Late charges and everything. I try to contact customer service and get the automat

We have been down for a half hour. The wait time for customer service is over 90 minutes. Is anyone monitoring this board who can give me an answer about progress addressing the outage? Zack Holsun - MercuryPDX

I'm just curious why I can't manage my own PTR records like I can A, CNAME, etc?   John can I request a change through you? Thanks!Todd