My connection has been rock solid at roughly 150mbps down and 20mbps up until this week.  Since October 2, my download speed will randomly drop down to under 1mbps for hours at a time-- up to 18 hours.  My upload speed will drop to 5 or 10 mbps, but it's consistently higher than my download speeds d

If I put my modem into TBM, will I have to configure my personal router? Will it just grab the ip and I can setup functions from it?

Hi all -- I have Comcast Business 27/7 service (with a static IP, if that matters...), in the southbay, CA. At some times of day, certain sites are quite slow -- while at the same time other sites are pretty fast. It seems that some of Comcast's peering arrangements are overloaded and unable to hand

Since the migration this weekend,  access is denied for the new W14D address. We can still log into the HMC1, but cannot edit any information. When accessing the new W14D address from the Comcast Business website, I receive Access Denied. I have spoken to Comcast tech support and have been told to r

I was wondering is the ARRIS/MOTOROLA SB6183 is supported to use with Comcast Business Class Internet.I recently changed to 50/15 and I am not seeing speeds above 30mbs when I connect straight to the SMC modem.  I am wondering if I should upgrade to a newer modem since it seems that the older SMC is

We are unable to access the webpage www.paychex.com from our Comcast Business class line. We can access the site over our Integra T1 line as well as any cell phone. A tracert shows the rout failing at hop 10 only on Comcast. I also checked the site from my home comcast business line with the same re

I've been working on some apps for a client and for testing I need to open up some ports - TCP and UPD, port numbers vary based on the app we're working on. On our old SMC equipment portforwarding working like a champ, it took a dump, was replaced with this Netgear Modem / Routher / Gateway - so I k

We're undergoing a major renovation which requires our service loop roadways to be cleared 3-4ft in  from the surface. We discovered the main service loop for Comcast is only 2' down and now need to abate that line and have it replaced. This probably will require a directional bore and I'm looking t

My Comcast Digital Adapter Remote (DTA) went bad. I have 2 units so I was able to test with the remote to the second unit and channels turn fine. Changed batteries and everything on first remote and only the change volume, power on/off will work to control the tv but it will not change the channel o

I am absolutely frustrated!  I got a new comcast wireless gateway and now my static IP has changed to my Gateway IP. With the old comcast modem I was able to change the static IP but with this one all I see is an IPv6 static IP.  When I go online to any sites that check your IP I only see this long

I realize this may not be the correct forum for this, but it does relate to domain names and ip addresses. I have a customer who uses comcast  exchange servers for her business email. Since October she has experienced trouble sending email to some of her customers. I was asked to look into the probl

We have a Netgear CG3000DCR and for a couple of weeks now it has been resetting itself like clockwork every 20 minutes. I have a tech coming out today but is there anyone that has experienced this problem before? It doesn't seem to be random but happens at the exact same time frame every 19 or 20 mi

I was doing some research on security and was looking for all the ports that are blocked by default on the gateway. The google search brings up the page that used to work on here but now it fails. Can you please post them or a  page so I can confirm the ports I need blocked are indeed blocked.

I want to look at the business plans for internet click on link below goes to a webpage that does not have details of the plans or pricing ?

When we make outgoing calls, we hear 2 rings on the other end.  Sometimes when someone picks up, the call quality isn't very good.  If the number we're calling happens to be disconnected, there is still ringing going on while the "this number is disconnected" message is playing.  I guess we're still

I am currently not able to edit or delete the current email forwarding entries, or create new entries.The error message is: "An error has occurred. Unable to save". A couple of days ago I tried to edit some of my existing email forwarding entries using the control panel app at https://businessclass.

Greetings, I am wondering what firmware versions everyones' Netgear CG3000DCRs are running. To start, I am running V2.01.01T. Cheers,Rusty

Hello All, I've been running into some real issues with my business class internet account.  I signed up for comcast business class on 9/25/11 at my home and used it to run my home based business, unfortunately I shut my business down about a month ago.  I decided to keep the internet until the end

Previous admin has left and apparently changed the default password.Thank  you!

We have already had two Tickets/Service Requests to resend the Security PIN.- CR525591946 11/10/2015- CR521768519 10/30/2015 They promised to send it to us by mail but nothing...We thought having a business service would be more helpful if having troubles but it's an illusion. Even business customer