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Possible hacking attempt from a Comcast customer IP address

Hello, Reviewing logs on our Exchange server and I've noticed frequent authentication attempts over the past several days from the IP address of 74.92.209.81.This address points back to a Comcast customer in the Denver, CO area.I suspect this may be a hacking attempt and wanted to alert Comcast so t

Question

 • Domain Names/Static IP

1.7K

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Can't unlink account?

I inadvertently set up 2 online management accounts, and need to consolidate to one login for all my business accounts.  To do so, I need to unlink an account from login A, so I can re-link it under login B.  But the "Unlink" option is not there under login A.  How do I go about doing this so I have

Question

 • Customer Service

3.8K

6

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Static IP Lost

After a reset of the modem we have lost our static IP and been assigned a new one. I saw an old forum topic where people had the same issue and got it fixed by posting here and being helped by the staff (since it cannot be fixed from the user side). This is actually very urgent and costing us heavil

Question

 • Domain Names/Static IP

2K

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Business Class Internet has gone slow. While Residential speed has gone up and cheaper compared.

Yes, our Comcast Internet has gone slow as dial up. A call to Business Class says to pay more for an upgrade to a faster speed which is nowhere near what is newly offered on residential internet at 50/10. They want me to pay over $800.00 to terminate Business contract to go Residential. Wow...logic

Question

 • Connectivity

3.3K

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Comcast Business Internet goes for 1-4 hours after midnight starting from October 30, 2014

Hello, We have two Comcast Business accounts with two modems at this location in Owings Mills, Maryland 21117. Starting on October 30, 2014, both accounts go down after 12am each and every day, usually for 1 to 4 hours. Comcast website does not show any outage in the area, however comcast internet b

Question

 • Connectivity

4.4K

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What to expect from bank account autopay

My account is set up for automatic payment from my bank account. The first month, nothing happened automatically -- so I paid the bill manually just in time. Now it's the second month, the biilling info shows auto pay is still set up, but a payment is not shown as scheduled nor pending and the payme

Question

 • Customer Service

1.4K

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Missing Devices and more!

When a device is offline and you click the X to disconnect it, it stays in the list of offline devices. You cannot edit a hostname once you set a device with a reserved IP. Few other minor issues as well. Can you please have them push out a firmware update that will address the missing connected dev

Question

 • Equipment

2.6K

5

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SMCD3G w/1 static - ok to combine routable static & internal 10.1.10.x devices?

I'm in the process of moving my personal email server from 1 comcast business connection to another. Both sites use the SMCD3G. Normally, the mail server is configured directly with a static IP. However, I have noticed that, if i set it (or a router, or any device really) to an internal address with

Question

 • Equipment

1.5K

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Modem Access

I just got my buisness class internet setup, However I need to access my modem via 10.1.10.1/ however I was given no username and password for this, and it does not seem to be the one to login to the comcast buisness site. Any help would be great!

Question

 • Equipment

1.6K

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Configure static ip on router

My service with 5 static ip's was installed today.   I can see in the gateway that my static ip's are configured, but i'm having trouble getting out via my own router when i configure it with a static ip. If i just plug it into the gateway, it gets a 10.1.10.0 address, but when i configure that devi

Question

 • Domain Names/Static IP

3.6K

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Need help resolving broken promises

Recently became a Comcast Business customer.  Ordered service on March 2019.  Was informed that the location was ready for Comcast service and all I needed to do was schedule a date to port the numbers.  My contract with Birch Communications was ending on June 30th so I informed the sales rep that I

Question

 • Customer Service

2.3K

5

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Accepted Solution

BusinessVoice website is broken for a month.

This has been going on for more than a month now. Do you even have an IT department or all your workforce is in billing?    Details: this error happens if you click on "Feature Settings".

Question

 • Business Voice

2.7K

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Accepted Solution

Motorola SBG6782-AC

I have a Motorola SBG6782-AC and checking to see if i am able to activate it on bussiness class?

Question

 • Equipment

2K

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What equipment is needed for Business TV?

I have had Business Class connected to my Business for several years now. No one ever told me it included any TV service! When I was installed, installer only hooked up internet modem and didn't even mention ANYTHING about Business TV!!! Now that I have been paying for it for quite some time, and no

Question

 • TV

4.5K

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Edit DNS Entries

Where can I or who do I contact to edit my MX records if I don't have a Control Panel?

Question

 • Domain Names/Static IP

3.9K

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Constant snail mail trying to sell me business internet I already have

I've called in about this issue, but evidently they didn't fix the problem. Aside from being bugged by snail mail to add TV I don't want, I keep getting snail mail from your sales department trying to sell me business internet. The problem is I already have business internet, and it's annoying to ge

Question

 • Customer Service

3.7K

7

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Accepted Solution

Unable to activate Comcast Business Account.

Hello, I am trying to activate a Comcast Business Account using the active Comcast account number and Zip code or Phone number. But I am receiving the following error message.   Somone please look into this.   Regards,

Question

 • Customer Service

4.3K

11

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Accepted Solution

Unlinking Old Business Address Accounts

I am trying to unlink previous business address accounts.  The oldest account does not give me and option to Unlink.  The 2nd oldest account had the Unlink option, but it says I have to create a user account before unlinking?  These accounts are 2 and 4 years old. Thank you for your time.

Question

 • Customer Service

1.2K

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Accepted Solution

IPv6 Configuration with single static IPv4 address or dynamic IPv4 address

What IPv6 configuration does Comcast currently offer if you are using a single static IPv4 address, or a dynamic IPv4 address. Currently, I do have a static IPv4 /29 (5 IP addresses), and I am getting a /56 to the modem (/59 to my firewall from the modem) in IPv6. Thinking about saving some money, b

Question

 • IPV6

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New Router, New IPv6 Range, No IPv6 service

Comcast delivered a new Cisco DPC3941B today. It worked OK for IPv4. I had to poke the interface and reboot it a few times in order to get IPv6 addresses to assign to the LAN. There was something screwed up with the IPv6 DNS information to start with. Then I disabled DHCPv6 because autoconfiguration

Question

 • IPV6

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