Hi, I have a model SMCD3G-CCR   I upgraded my wi-fi router that came off of this unit, and in checking everything, I found I cannot get into my Comcast Business modem to check the firewall settings.  I tried to reset the modem several times, and it is not defaulting back to cusadmin/highspeed as my

We have a block of Static IP's provided by Comcast and none of our employees in a particular area here in Michigan are able to access any of those IPs. After asking the employees to replace their Comcast modems, and resetting their routers I finally decided to get connected to their computers while

Hello, how can I get an authorization code to transfer one of my domain names that I have with you?......Thanks.Jflor

Hello, I recently switched to a block of 5 static IPs. I have one major issue: Anywhere from 15 minutes to one hour, the statics assigned to individual servers become inaccessible from outside the gateway. Behind the gateway, everything is fine. The servers are still able to access Internet resource

We have already had two Tickets/Service Requests to resend the Security PIN.- CR525591946 11/10/2015- CR521768519 10/30/2015 They promised to send it to us by mail but nothing...We thought having a business service would be more helpful if having troubles but it's an illusion. Even business customer

How do I setup up the Hotspot option on my Business internet.

I need to get a PTR record set up. I tried last week to just send a PM with my info to Comcast_Joseph without posting here, but that doesn't seem to have gone anywhere. So who do I need to PM to get this done?

Need to have PTR record added for new static IP for outbound mail server. I assume that needs to be done thourgh PM. Thanks.

Hello, It seems that a forum post like this is the way to get a PTR record setup.  Can someone help me out? Thanks in advance!

I saw last night reading the news, home users of Comcast wifi can enable push notifications of devices joining the network and any changes to the network. Will the business side get this ability?

I have tried calling the helpline number several times and nobody picks up. I have an account I am locked out of due to the migration. Could someone assist me please.

Our connectivity keeps having sporadic lulls.  Web activity "hangs" for 10 - 20 seconds then continues.

It may be due to hurrican Sandy: after the outage last week, this week the comcast connectivity is very poor. The connection was down every several minutes and the speed is very slow when connected.  Anyone can take a look at the problem? Let me know if you need any further info.

I've tried multiple times on different PCs, and browers to disable my company's wifi hotspot and keep getting the following page as soon as I click to turn the wifi off....  

No details of internet pricing on your business website or you have to really seek it out if its even there.  Contact customer service from within my account.  First question is how many people at my site.  Why can't you just tell me what plans you have and what prices they are?

Hi we need a change to the PTR record for our IP address.  We recently changed our domain name and began having issues receiving email from a number of customers.  We'd like to return to the original setting until we can correct the problem with our customers. I sent a private message to Comcast_Joh

I understand the Asycronous nature of Cable Internet DL/UL speeds.  Currently we have 2 locations and they both have the Deluxe 50/10. I need though better upload speed at least for one location. Are the only options the advertised plans? Can I have the 50 down and create a custom plan with more spe

Yes, our Comcast Internet has gone slow as dial up. A call to Business Class says to pay more for an upgrade to a faster speed which is nowhere near what is newly offered on residential internet at 50/10. They want me to pay over $800.00 to terminate Business contract to go Residential. Wow...logic

Are Comcast Business accounts supposed get access to xfinitiwifi Wi-Fi public access points? If so, my login is being rejected. If not, why not? Thanks.

Posting this under its own thread with updates. I had an unexplained 8 hour outage and morning outages over several days last week which prompted me to start inspecting my uptimes and packet loss.  See https://secure.dslreports.com/r3/smokeping.cgi?target=network.1bc86f75dc1ddfd6b583ac439d748c53.CA1