Skip to content

Official

Accepted

Unanswered

Advanced Filters

Search Results (31.6K)

Relevance

Accepted Solution

No IPv6 until there's no more IPv4?!?!

I just called support to find out when I'd be able to get an IPv6 allocation on my existing Comcast Business service since the trial is now closed.  I was informed that Comcast would not issue IPv6 addresses until all IPv4 addresses were allocated and then they'd switch. Except, of course, I (and I'

Question

4K

8

0

0

Accepted Solution

Gateway password reset

Could anyone help resetting my gateway password back to default?BTW, This is the second time our gateway changes password itself, is there something wrong? Thanks in advance.

Question

2.9K

6

0

Accepted Solution

Use existing router instead of DPC3939B

Recently had business class internet installed and I'd like to use my existing ASUS router instead of the DPC3939B.  I do not have a static IP and didn't see anything in the DPC3939B's configuration menu that eluded to any "bridge" or "pass through" modes.  If someone can assist me in making this ha

Question

3.8K

5

0

0

Accepted Solution

DNS changes

Is there someone at Comcast who can make DNS changes for me right away ... support doesnt know anything and wont transfer me to anyone with any technical knowledge!

Question

2.6K

4

0

0

Accepted Solution

Payment Extension

How do you go about requesting an extension to pay?

Question

4.1K

1

0

0

Accepted Solution

Modem Access

I just got my buisness class internet setup, However I need to access my modem via 10.1.10.1/ however I was given no username and password for this, and it does not seem to be the one to login to the comcast buisness site. Any help would be great!

Question

1.6K

1

0

0

Accepted Solution

Constant snail mail trying to sell me business internet I already have

I've called in about this issue, but evidently they didn't fix the problem. Aside from being bugged by snail mail to add TV I don't want, I keep getting snail mail from your sales department trying to sell me business internet. The problem is I already have business internet, and it's annoying to ge

Question

3.7K

7

0

0

Accepted Solution

No edit Website option

I have 1 Registered Domain, and when i click manage websites, on the next page there is no edit website link, just edit/manage Domain.

Question

3.4K

3

0

0

Accepted Solution

PTR and Reverse DNS for mail server

I am being told that Comcast has to setup a reverse dns and a ptr for my mail server. I have sent the IP address, the domain name, and my account info Comcast_Jon If you need any more info, please let me know. It might already be done - I am on the phone now with comcast tech support (elizabeth) -by

Question

2K

1

0

0

Accepted Solution

iPhone: can't send email

I've been able to set up my iPhone so it receives my comcast email without any problems, but it can't send any emails. Any help would be appreciated.

Question

1.5K

1

0

0

Accepted Solution

Netgear CG3000DCR and our VPN 100 firewall

Hello, we recieved the new Netgear CG3000DCR to upgrade from the old modem. We run a symantec vpn firewall that sits before our router. iit wasn't connecting, so we reset the firewall back to default settings and everything connected. It ran like this for 4 days and now it's back to the same thing.

Question

1.6K

1

0

0

Accepted Solution

I keep getting activation emails

How do I stop this from happening?

Question

1.1K

1

0

0

Accepted Solution

Upgrade to Deluxe Not Activating

Hello - On Feb. 03 I upgraded my connectivity to Deluxe 50/10... I see the new speed reflected in the Services section of my online dashboard, but I am still receiving the previous plan's speeds, as confirmed at speedtest.comcast.net. I have cylced the power on my modem as instructed when calling 1-

Question

1.3K

2

0

0

Accepted Solution

PTR Record

Jacob, I need to have A PRT record added. Who do I contact to make this happen?   Thank you

Question

4.3K

7

0

0

Accepted Solution

Bad Routes to Static IP's in Comcast router c-50-133-90-64.hsd1.mi.comcast.net

We have a block of Static IP's provided by Comcast and none of our employees in a particular area here in Michigan are able to access any of those IPs. After asking the employees to replace their Comcast modems, and resetting their routers I finally decided to get connected to their computers while

Question

1.5K

1

0

0

Accepted Solution

password reset

I am unable to sign into my comcast gateway with the default username and password. Could I get the password reset please? Thanks!

Question

2K

3

Accepted Solution

DPC3939b Gateway IP greyed out

I have got a DPC3939b comcast modem. I am trying to change the LAN gateway IP from the default 10.1.10.1 IP to a 10.42.61.3 IP. When I try to do that it will not allow me to change the last octet. I also am wanting to turn off DHCP after the change. I am logging into the modem using the cusadmin use

Question

3.4K

2

0

0

Accepted Solution

November 17th Extended Outage and angered

Both TV and Internet went out hours ago. No success getting any direct response except from a computer telling me technicians were working on a fix. I was unable to get any live person. Was told the computer that the fix wouldn't be done until the next day at some point. It seems to me that no one i

Question

1.9K

3

0

0

Accepted Solution

Caller ID displaying incorrectly

My company changed our name a few years ago and the caller ID display shows our old name still.

Question

6.6K

13

0

0

Accepted Solution

email server

ted@tedmachine.com is the email address I want to configure on my server running OS X 10.6 and 10.7 on a different machine.  I know there are a lot of people who are frustrated with this because Comcast can supply an email address with similar constraints for a small fee.  If it is so difficult to m

Question

2.6K

4

0

0