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Unexplained outages and packet loss

Posting this under its own thread with updates. I had an unexplained 8 hour outage and morning outages over several days last week which prompted me to start inspecting my uptimes and packet loss.  See https://secure.dslreports.com/r3/smokeping.cgi?target=network.1bc86f75dc1ddfd6b583ac439d748c53.CA1

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WORST UPLOAD SPEEDS EVER - GOING ON FOR OVER 1 MONTH !!!! NOT EVEN AT&T ADSL IS THIS SLOW !!!

THE UPLOAD SPEEDS I AM GETTING ARE IN AVERAGE 1MBPS !!!!!! THEY SHOULD BE OVER 25-30 MBPS !!!!

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New modem / Lost static IP

Hello, A technician came to replace a faulty modem in our office and since the new modem our static IPs are no longer coming into our link. Called tier-1, they opened a CR with tier-2 but not getting a response after 8 hours. Is there anything we can do on our own at the modem level? Any help apprec

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Why can't I manage my PTR records?

I'm just curious why I can't manage my own PTR records like I can A, CNAME, etc?   John can I request a change through you? Thanks!Todd

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Lost Static IP

Co-worker put our Router into Bridge Mode, to get it out of bridge mode he did a reset and now we have lost our Static IP.   How do we get it back?  Also like many here I have DPC3941B, I want to use Bridge Mode but as my co-worker found out you lose your static ip in Bridge mode. My DPC3941B does n

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Security PIN - Service Requests

We have already had two Tickets/Service Requests to resend the Security PIN.- CR525591946 11/10/2015- CR521768519 10/30/2015 They promised to send it to us by mail but nothing...We thought having a business service would be more helpful if having troubles but it's an illusion. Even business customer

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True Bridge mode

Can anyone please help to put put my modem in True bridge mode? I have a dynamic IP address. Comcast customer support said it wasn't possible without a static IP. @Comcast_John / @Comcast_Jon, can you help? I have PM-ed the MAC and account number to you.

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Using Comcast Business SMTP as an outbound Smarthost

I am a Comcast Business customer with one static IP address. My LAN is controlled by a Cisco RV325 VPN/VLAN appliance. What I want to do is implement a cron job on a Raspberry Pi that monitors a critical server elsewhere on my LAN and sends emails to maintainers in the outside world in the event of

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Need SMTP settings to send from Outlook / can't create comcast e-mail

I am trying to get outgoing e-mail to work using my own (non-Comcast) e-mail address through Outlook.  I saw through these forums that the outgoing SMTP server should be smtp.w14a.comcast.net.  Is that correct?  Then I just need a logon and password, and it seems like that needs to be a comcast acco

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transferring Domain Name and users from one account to another

What is the best way yo move a domain name from one businessclass account to another? I also need to move the email users with that url to the other account. Who would be the best support group to help me accomplish this? I would prefer not to have to delete all the users then cancel the domain name

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CNAME not being read

I am attempting to move my current domain to comcast and keep getting stuck at the verify ownership stage. I have entered the CNAME entries to the values in the instructions but it will not complete the task. When I have contacted Comcast they said my current provider is not updating their end. When

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Billing Issues

I have called 7 times Comcast Customer Service about this billing issue!I cancel my services and they charged me $826.84 for the early termination fee. They promised me that if I get their services back they will take care of this fee. This whole situation started back in May. I decided to get back

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Wanted to buy my own modem.

We have a double play (internet deluxe and 2 lines of voice) and we wanted to get rid of the $12.85 equipment charge to save some money. Right now we have 2 separate equipment which are the SMC that they said for the internet and the Arris TM822 I belive for the Voice lines. I was told by Comcast Se

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Bad Hop / Packet Loss

Can we have this looked at as its been ongoing for the last week and  figured this would have been resolved by now.  prod ~ # dig +short c-76-31-103-99.hsd1.tx.comcast.net76.31.103.99 ================From my Provo,Utah Server======================Keys: Help Display mode Restart statistics Order of f

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Email address change

We have hired a new person and I have successfully put their name on the phone they've been assigned but I don't see anywhere I can update the email address that was associated with that line in the initial setup of the phone.  I have looked in the help section, the manual, I don't see anywhere that

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Configuring my Comcast.biz e-mail in Mac Mail

What are the settings I need to enetr in Mac Mail to set this up?

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Need Help with Comcast BWG (new Cisco DPC3941B) in Bridge Mode, 5 static public IPv4 addresses

I'm helping set up a small business office in metro Atlanta, they're provisioned with a Comcast Cisco DPC3941B and a 5-block of static IPv4's. We're consistently measuring 115+ Mbps downstream in their location - smokin' fast, very sweet. We plan to have the Comcast BWG set up in Bridge Mode, direct

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Email Migration Help

I have tried calling the helpline number several times and nobody picks up. I have an account I am locked out of due to the migration. Could someone assist me please.

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What to expect from bank account autopay

My account is set up for automatic payment from my bank account. The first month, nothing happened automatically -- so I paid the bill manually just in time. Now it's the second month, the biilling info shows auto pay is still set up, but a payment is not shown as scheduled nor pending and the payme

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Port forwarding on Netgear CG3000DCR not workgin

I've been working on some apps for a client and for testing I need to open up some ports - TCP and UPD, port numbers vary based on the app we're working on. On our old SMC equipment portforwarding working like a champ, it took a dump, was replaced with this Netgear Modem / Routher / Gateway - so I k

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