Ok serriously, I cant get through your lines, there is no Email support page? and no online chat avaialbale to fix my problem. My bill is paid, I have the recipt, but the charge is still on the site 7 day later, and then on the phone the automated system says its actually 100$ HIGHER than the inital

Hi, my cradlepoint router is online through the cable modem. but it shows as not plugged in my account. on the device/router, the led lights of USB and internal modem are brinking (which means it is trying to connect per the document), but unable to get the signal. the led lights for signal always o

I have the same issue as the above (and several other threads that are linked to this one). All autodiscover and other DNS records with our domain match what is in on the Comcast account page and worked fine for several years up until recently, but I cannot get new Outlook clients to connect to exis

I have set up a new linux computer behind a comcast business gateway. I have a static IP adress, 75.XXX.YY.254. Port forwarding is enabled to the ip address of the computer, 10.1.10.135. With my previous computer this setup enabled me to log in remotely using ssh. Now, when I try to log in, i get th

We just had a DPC3939B installed. We have a requirement to have a VPN connection to another site but I can find no information about how that is done. We currently have a Barracuda Link Balancer with another internet connection that we currently use for the VPN but we want to get off that internet c

I am unable to log in. How do I reset the password to my SMC modem?

Hi, I have a website running from a server in my home. I have a static IP (from Comcast) and the site is accessable by both IP and domain name. However, the site can't be crawled by any search engines because when you do a view source on the site, all you see is the following: I have gone through my

I am supposed to have a static IP address, but it keeps changing! My IT firm suggested I contact you and ask you to please make sure my IP address is static. It's costing me $$$ each time I have to open a trouble ticket with them! How can I assure that this will not continue to happen? I did have to

I'm on a 50/10 connection with a SMCD3G-CCR gateway. Lately the SIP call quality has been horrible. I spent an hour on the phone this morning with my SIP trunk provider (Digium) and after troubleshooting they said the problem was most likely on Comcast's side. Digium said I should ask if Comcast was

I have a new user that is replacing another's position. Seeing how we want the old user's email to continue to be delivered to the new user's email, I created an email alias, and then made the new user's email address the "primary" address for the account. I then changed the password on the account

cusadim and highspeed do not work, help. it's a SMCD3G--CCR.

I have been a loyal Comcast Business customer for 6 years. My most recent 2 year agreement is about to expire and I need to renew. Can someone please explain why I can't get the same price for a new agreement that a new customer can receive.

Hello, I'd like to update our rDNS records. Is there an online form to fill out or do I have to call support? Thank you! Chris

Hello. I have been searching for quite a while to try to find a copy of the contract for my account or, at the very least, when the contract end date is. Could somebody please assist me in finding this information?

I'd like to have a reverse DNS entry created for one of my IP addresses. How do I make this request? Thanks

I purchased a set of refurbished laptops for 2 employees. They are apparently logging into Xfinity hotspots with the previous owner's credentials. Is there a way to re-set so the gateway page requests my Business Class credentials on these devices?

Business support has stated that this is beyond Comcast purview. Posts here seem to indicate that we have to private message one the CC members here. Please help with this.

My new comcast business gateway seems like its bored. It's pining my pop3 server once every minute. When I login to the firewal the option to Disable Gateway Smart Packet Detection it is not available to me. excerpt from pop3 log:

I have a Cisco DPC3939B router. I can not figure out how to broadcast a public WIFI that customers can access while also having a private WIFI for employees. Is this possible? The xfinity public broadcast is not helpful because not all of our customers have Comcast accounts.

We've had service for a few months but have had this issue every once in a while, lasts for a few days. We had service in a previous location with the old SMC modem and never had a problem, but since we got the new black Cisco? Our 20 users at our main office get disconnected or freeze at times. I h