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Reverse DNS entry - authoritative entry

Hello Jon,   Request sent via PM for correct PTR for my IP.   Tx's

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My channel line up

When I go to My Services - TV to see my channel line up I get the error "We're sorry, but your exact channel lineup cannot be displayed at this time. Please check the menu on your TV for more information on what channels are available to you." I created my online account 3 days ago. How long does it

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Transfer toll free number to someone else's account

We own a toll free number that we have been maintaining for our client. They have used this same number for years and now they want the toll free number transferred to their account. We are thinking they would just tell their carrier that they want to transfer the number to their account and then th

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Some calls cannot reach us

We just had a switchover to Comcast business voice yesterday and ported numbers from our previous provider.  I thought all was fine, but my employer just tried to call from his house and he cannot get through.  No one is currently on the phones in our office, but when he calls, it just rings over an

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No Connectivity or phone service all day today in 08540 and the status shows all green.

We have had no internet or phone service for our business in 08540 since 8AM today. Until 2:30 PM, the status showed problems but since then it's all greens but we still have NO SERVICE. No Phone, No Internet and customer service is saying there is no problem even though they can't ping the router e

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Demands for configuration change to modem and information about comcast practices

I demand the following changes be done and the following information be provided. (When I say demand I mean it in the legal sense as in this is not a request nor something that I think can be dismissed). Comcast is subject to Title II and subject to the open internet order. This is covered under 47C

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Business gateway - when port forwarding or other features do not seem to work

I just wanted to post a comment that might help save some frustration - I noticed on my new business gateway with a static IP on the WAN side and DHCP turned off on the LAN side, things like port forwarding, DMZ settings and deny WAN ping did not seem to work even though the gateway saved the new se

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Unburied cable

Just had tech redo cable that used to be aerial and he just used underground cabling but it is just exposed is there someone supposed to bury it otherwise I want it back to aerial can’t be in the backyard exposed

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Android app to follow Comcast Business Help & Support Forum

Sorry if this is the wrong place to ask this, but I couldn't find anywhere else that seemed more on-topic. Anyone know if there is an app that runs on Android smartphones by which I can access this forum and interact with others, and send and receive private messages? I know I can do it with a stand

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30 day cancellation window doesn't apply to returning customers?

We are a small non-profit that had been loyal comcast customers for years, and this past week we were treated horribly, and told that on the new contract we just started we couldn't cancel though we have had a lot of issues with the service and are within our 30 day window. This was not a renewal bu

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Use existing router instead of DPC3939B

Recently had business class internet installed and I'd like to use my existing ASUS router instead of the DPC3939B.  I do not have a static IP and didn't see anything in the DPC3939B's configuration menu that eluded to any "bridge" or "pass through" modes.  If someone can assist me in making this ha

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PTR Request

Hello, I need a PTR setup, who can I message? Thank you!

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streampix

How do I upgrade my business account at the office to have more channels and also to have Streampix ?

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Linking/Merging Accounts

I have four accounts, three of which are under one login, while the fourth is under a second login. I would like to get all four accounts under a single login. I just need to know what I have to do in order to accomplish that.

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Connection Throttling?

(removed by author)

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Continued Billing for Discontinued Services - Why??

Comcast digital voice service was voluntarily cancelled & modem turned-in on 06/06/2014. Still have & using Comcast HS internet. Have made 3 telephonic efforts with Business Services to get charges for digital voice service cancelled/removed from my bills continuing thru bill date 9/14/14. Have also

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Exchange and Domain reg fees...

One Time Charges: DOMAIN REGISTRATION FEE - Prorated$3.85One Time Charges: MULTISITE OUTLOOK EMAIL - Prorated$9.01I only have one domain, was not informed it would cost. Only have 2 email boxes now, it added a third when attempting to add an alias and I just figured out how to remove it. Can someone

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Recent increase of $10

I've been a comcast customer for 4 months and now suddenly I'm getting an extra $10/month increase to my monthly bill. I have not made any changes to the account. Can somebody please explain to me why?

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IP Addresses

I noticed on a page here for information on my accounts IP's...... that it shows my IP and then a "default gateway IP" which is a different IP then my static IP. What is the defualt gateway IP and what is it for?

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PTR Record

I am in need of a PTR record. I sent the information to Comcast_John....is this the correct way to input my request? Thanks!

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