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Never received the $300 gift card more than 9 weeks
The sale representative offered the $300 prepaid gift card for us to sign up with Comcast business back in January. Now more than nine weeks, I still did not receive anything. Today, I called the Comcast reward center about this offer; they told me that they did not receive any information about a $
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Business WiFi
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How do I send a private message?
can you tell me how I can send you a private message? Thanks!
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Customer Service
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DNS mobile redirection
We have a registered domain name that is working fine. That is, when I visit www.mydomain.com, my site hosted on the comcastbiz.net webserver loads correctly and the url in my web browser shows www.mydomain.com. We have a mobile version of the site in a 'mobile' subfolder on the server that we'd li
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Domain Names/Static IP
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Upstream Power for SMCD3G-CCR
Hi, I just recieved an SMCD3G-CCR modem from Comcast Business. I am noticing a very small amount of dropped packets anywhere from 3 to 4 out of 900 for example, when I plug my laptop directly into the modem via ethernet cable. I am pinging google.com when I do this. I've also tried other sites with
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Connectivity
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IPV6 Reverse DNS PTR record needed
GMail is really clamping down on IPv6 FQDNs and it's my turn. Please assign a Comcast Support member to me so we can set up reverse lookups from my IPv6 block to my host.
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IPV6
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Looking for an update on my order for service
I placed an order for service on August 14th with Nasir Jones. He stated he should no something by the 18th or 19th of August. Since the date of my order, I have received no response from Nasir Jones. I have sent an email to him on the 21st and the 25th and he hasn't responded to either. This seems
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Customer Service
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Check Domain Name Status
How do I find out when a domain name expires? The domain name is linked to our business email and I need to check it's status to be renewed. It says the status of the domain is "active" but I can't find any specific information on the website. Thank you in advance for you
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Domain Names/Static IP
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Comcast Support doesen't undrstand IPv6
I am rather irked. I called into Comcast technical support with an extremely "Network Troubleshooting 101" problem. We run a mailserver. It is on a Comcast Business account and it has a static IPv4 address on it. Because we live in a city that does not yet have IPv6 (Portland OR, and yes I just si
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IPV6
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Cisco DPC 3939B on an existing network
I have just moved from Comcast Residential to comcast Business. The business installation is complete and the service is on. I have an existing home - home office ethernet network with Newest Apple Router which I like verymuch and I would like to continue to use it in future. As a part of business c
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Equipment
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Caller ID displaying incorrectly
My company changed our name a few years ago and the caller ID display shows our old name still.
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Business Voice
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CG3000DCR - change config to block certain downstream channels?
I have a weird issue - I'm on a 25/8 plan, and normally get a steady 30/8. But about 25% of the time my performance crashes down to 1 or 2 Mbps if I'm lucky (sometimes 400Kb/sec or so!). After two site visits not really resolving the issue (including a swap out of an SMC modem), I think I've finally
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Equipment
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Cannot get through to Customer Service / Technical Support
From the start ,I do want to say the 75 Mbps service delivers the kind of speed I was looking for. So on that score I am a very happy camper. Now it is time for me to be looking into the software components that are part of the plan I signed up for. I wanted to get some information on these products
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Customer Service
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Upgrade from 50 MB to 75 MB
I noticed that my current 50/10 MBit plan is no longer offered to new customers. Instead, the 75 MBit plan is now offered for the price I am paying for 50 MBit. Has anybody tried upgrading? I wouldn't mind extending my contract term, but don't want to get stuck with some setup fee for someone flippi
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Connectivity
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where to send business gateway modems
I have 2 comcast business gateway modems that i no longer use. each one is tied to a different account. i need to know where i can send these two modems to get credit and have the monthly lease fee removed from those accounts.
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Customer Service
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rDNS Request
I need to request an rDNS change. Thank you.
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Domain Names/Static IP
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PCI compliance issue with Cisco DPC3939B
Hi. Per the instructions here (Troubleshooting Credit Card Security Issues), I am seeking help with my Cisco DPC3939B as it pertains to PCI compliance. How do I secure/block the port that is causing all of the failed external scans? Here is some info from the device: [removed device specific informa
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Equipment
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Port forwarding for 1 public IP and 2 servers
We have an SMCD3G-CCR gateway and one public IP address. We also have two servers with LAN IP addresses 10.1.10.2 (server 1) and 10.1.10.9 (server 2). How do we configure port forwarding so that all HTTP traffic on 80 endpoint goes to server 1 and all HTTP traffic on 8080 endpoint go to server 2? We
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Equipment
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Phones will not call out no one can call in!!
Office in Bingham Farms MI any one not able to call out on the business phone?
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Connectivity
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I Can Send Email Out But I Can Not Receive Email In
I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out. However when I tried to reply back to my comcast business email, the email is undeliverable. I also can not get outlook to see the email address. I saw a post with a sim
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Microsoft Services & Apps