We support several small businesses in the area and have noticed bad routes for some of our clients, this one is particularly weird, see hop 6.  Is there anything that can be done about this?  I can PM source and destination IPs if needed. 1.|-- **.***.***.** 0.0% 10 0.1 0.1 0.0 0.1 0.02.|-- 10.65.7

Previous admin has left and apparently changed the default password.Thank  you!

We have a block of IP's provided by Comcast and none of our employees in a particular area here in Michigan are able to access any of those IPs. After asking the employees to replace their Comcast modems, and resetting their routers I finally decided to get connected to their computers while they we

My butsiness phone and internet went down yesterday as part of a service outage.  Internet came back, not phone.  An hour on the phone yesterday got me nothing except a report that the problem in on Comcast's end, and a tech would be out at 9 AM today to fix it.  Nothing.  at 10:30, began trying to

I need help determining what Comcast DNS setting need to be entered into the DNS Zone File at GoDaddy.  I've already configured the CNAME and it was verified at Comcast.  Now I need to figure out what other settings must be changed.  For example should I change the A record to point to Comcast Prima

If I put my modem into TBM, will I have to configure my personal router? Will it just grab the ip and I can setup functions from it?

We have BVE and have 3 users in a hunt group. When one user gets a call and puts it on hold, nobody else is able to see that there is a call on hold besides that person.  Is there a way to get others to be able to see who is on hold?

Each Comcast Support person I speak to tells me a different story when I request to have my modem placed into "True Bridge Mode". Seems like I will never get this done. Can someone from Comcast Support assist and also educate your staff on how to handle these request to avoid countless of frustrated

My bill is showing a 9.99 charge for equiptment rental, but I am providing my own modem... how do I get this charge removed?  I don't see any method for contacting billing anywhere. Thanks!

Hello.Our EDI (not regular Comcast Business) currently has /24 static IPv4 addresses but needs IPv6 addresses also.How can we get them?Regards,

I have a Linux server with Postfix configured to use smtp.w14e.comcast.net and a valid @something.comcastbiz.net username and password.  It was working some time ago, but I've now discovered that the relayhost = [smtp.w14e.comcast.net]:587 no longer resolves in DNS.  What outbound SMTP host should I

Hello,I need a reverse entry for our domain which we are running our company email server.  What information do you need and who do I contact with that information? Thank you,CPAA

We have a registered domain name that is working fine.  That is, when I visit www.mydomain.com, my site hosted on the comcastbiz.net webserver loads correctly and the url in my web browser shows www.mydomain.com. We have a mobile version of the site in a 'mobile' subfolder on the server that we'd li

Hi, I just recieved an SMCD3G-CCR modem from Comcast Business. I am noticing a very small amount of dropped packets anywhere from 3 to 4 out of 900 for example, when I plug my laptop directly into the modem via ethernet cable. I am pinging google.com when I do this. I've also tried other sites with

Got multiple clients messaging me saying that their e-mail clients are reporting an "internal server error", and http://mail.comcast.net doesn't seem to be loading. Are we having an outage?

Hello, Our business currently resides in Westmont IL and we have a web server located in New York.  There is a routing issue coming from our web server to here.  Strange enough, going from Westmont to the web server is OK.  I also tried a traceroute from Wisconsin to here, and have similar issue.  C

How do I change the phone number that is on my account?  I've recently changed phone numbers, but Comcast customer service still calls my old number.

I received a notice today about someone using my business internet to download something that violated the Digital Millennium Copyright Act. I attempted to access the gateway settings to enable P2P blocking, but I was never provided with a username and password to do so. I am attempting to operate a

We had an interesting problem start up this morning when trying to access emails through outlook and the comcast exchange servers.  After doing some trouble shooting through https://testconnectivity.microsoft.com we found we are getting a 404 error.  The specific text is below The Microsoft Connecti

I searched and can't find an answer.  Is my Cisco 3939B Modem/router capable of having a "guest wifi network?"  I have the Xfinity Hotspot turned off, but would like a guest network that is password protected to keep guests out of our network. I haven't been able to find a tech manual for the 3939B.