new account, being charged for a modem I don't have

My bill is showing a 9.99 charge for equiptment rental, but I am providing my own modem... how do I get this charge removed? I don't see any method for contacting billing anywhere.

Thanks!

Responses

Accepted Solution

CC_Jacob

Official Employee

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869 Messages

10 years ago

Hello SarahConner welcome to the forum.

The equipment charge has been removed off of your account. This adjustment will show up on you next bill.

Thank you

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CC_Jacob

Official Employee

•

869 Messages

10 years ago

Hello i_love_a_monopoly welcome to the forum.

The equipment charge has been removed off of your account. This adjustment will show up on you next bill.

Thank you

0

SarahConner

New Contributor

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8 Messages

10 years ago

I have this same problem. I have supplied my own modem/wireless gateway, but I'm being charged a monthly equipment fee. Can you please remove this charge? Thanks.

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SarahConner

New Contributor

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8 Messages

10 years ago

thank you!

0