Switching from Business to Residential

Ive had comcast business for my home office for (2) 2 year contracts, but after reviewing all the offers I decided it was best to renew a contract with residential this time around. I have already signed the Disconnect Document, but the couple times ive tried to call and establish a new residential contract, customer service was unable to get past the " business address " part.

I was hoping to establish residential service before my business service termination went through. I was told before I signed the Disconnect Document that upon doing so, it would release my address for the change.

Thank You!

Responses

Comcast_Airelle

Official Employee

•

83 Messages

7 days ago

user_25163e

Thank you for reaching out and sharing your experience. It sounds like you're in the right place, and I’m happy to help with your transition from Comcast Business to Residential service. Please send us a direct message with your full name, business name, full address, and phone number.

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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