New Member
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1 Message
compatible desk phones business voice
We have 4 lines coming into our office and we need better desk top phones. I was told we were already wired for VoIP phones, but a Comcast sales rep says we have to upgrade to Business Voice to use this and only get phones from Comcast. Is this true? Can I buy phones elsewhere? What brand is best for plug and use easily?
Comcast_Airelle
Official Employee
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84 Messages
3 days ago
Hey there! Great questions—let’s clear things up. If your office is already wired for VoIP, that’s a good start! However, to use VoIP desk phones with Comcast, you would need a Business VoiceEdge plan, which is our hosted VoIP solution. If you currently have a different type of business phone service (like Business Voice Mobility or PRI lines), VoIP phones wouldn’t work without an upgrade.
Regarding the phones themselves, if you’re using Business VoiceEdge, you’d need to get phones through us because they come pre-configured and managed directly for the system. This ensures seamless setup, automatic updates, and full support.
We hope this information helps. Please let us know if you have additional questions.
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