New Member
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2 Messages
Business Fiber Line unusable - heavy packet drops
Have logged tickets and the techs came to look at it, they say it is due to a data center move in Denver.. no resolution yet ...going on for three weeks now. We are paying top dollars for this fiber connection..abysmal support.. Aaaargh.. how can we escalate this to get it resolved?
Comcast_Airelle
Official Employee
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82 Messages
17 days ago
Thank you for reaching out, and I’m truly sorry to hear about the ongoing issues with your fiber line. We completely understand your frustration—this is not the experience we want for any of our customers, especially when it’s impacting your business.
Please send us a direct message with your full name, business name, full address, and phone number, so we can look into this for you.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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