Comcastbiz exchange email now costs?

Hi DrFresh.

I would like to review your billing concerns. Please private message me your account number and the name of your business. 

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@DrFresh wrote:

I have just found out today I have been charged monthly ~$11 for the same comcastbiz exchange email I have used for years.  This wasnt clear in any migration emails or information.   I just understood it was being server changed to office 360 servers.  Imagine my suprize when I am set up for autobilling without knowing or consent.  Is this correct that the 2 included accounts are not included with Comcast Business anylonger?  Sigh

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Yep, they signed you (and me) up for a added fee service with no consent on our parts.  I cancelled mine promptly but I doubt I'll ever see that money back.  Oh the "migration" e-mails said:

"Going forward Comcast Business will not be offering email boxes with Internet service, however we are able to extend an offer of 1 free month for your mailbox (es). After the offer expires, the charge for Microsoft email boxes will be per mailbox. The charge will be less than your current rate."

1. I did not get 1 free month, I was billed starting a week or more BEFORE I was migrated. 

2. The charge per mailbox is NOT less than my current rate.  Former current rate = $0, new current rate = $5.95.  Not sure if this is some sort of new math going on, but when I learned math, 5.95 > 0, not the other way around!

You mean you actually have access to an email box?

I haven't been able to get to mine since 6AM on the day of that migration to nowhere.

I'm a software developer - I've lost clients who couldn't contact me costing me THOUSANDS of dollars in projects. they just about put me out of business...  I was using folders in the email box to keep track of license keys those are gone - it will cost me Thousands of dollars to replace those too...

If you would like to have your billing reviewed based upon this migration issue please feel free to send myself or Comcast_Phil a private message with your account information, so we can investigate for you.

Thank You

Hi 4Crawler.

If you would like to provide any feedback, I can certainly make sure this is forwarded to our leadership for review. Please private message me what you would like to say.