Comcast Business Support Community
csacksteder
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May 10th, 2020
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csacksteder
posted a questionNovember 6, 2017
7 years ago
We are aware that some Comcast Business customers are experiencing connectivity issues with their Comcast Services. Our Engineers are engaged and actively working to resolve the issue. We apologize for the inconvenience and we appreciate your patience while we work to resolve this issue. I will
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8 years ago
Hello,Is a Comcast Teleworker account eligible for Xfinity WIFI? When I tried to log in Xfinity WIFI with my Teleworker account, it indicated that my tier of service is not eligible for Xfinity WIFI. When I used the same Teleworker account about 1 or 2 years back, I was able to use the Xfinity W
8 years ago
Hello,Is a Comcast Teleworker account eligible for Xfinity WIFI? When I tried to log in Xfinity WIFI with my Teleworker account, it indicated that my tier of service is not eligible for Xfinity WIFI. When I used the same Teleworker account about 1 or 2 years back, I was able to use the Xfinity W
Ok
9 years ago
As mentioned by others, the business account preferences do not have this option. How can I disable?
Hi rtbsoft. I have disabled public WiFi functionality on this device. thank You
9 years ago
Please reset the password for our modem. Thank you!
Hi. The gateway/router device password associated with this account has been set to the default. Thank You
9 years ago
I'd like to request a reset to default password for my comcast business gateway. I tried the reset button on the back of the modem, but I am still unable to successfully login using any combination of usernames/passwords This is a gateway model SMCD3G-CCR
HI Jamesy. The gateway username/password has be set to the defaults. Login:cusadmin password:highspeed. Thank You
9 years ago
So for over a week now my connection goes from being decent, to less than dial-up, to completely offline. I have checked all of your documentation on how to resolve such issues assuming they are on my end. From what I can see from my modem, these forums, and various other locations this is NOT on my
Hi Tazumm. The service issues described in the post can be caused by the equipment, line problem. A service call is necessary to properly diagnose and repair the issue. Please let me know if you need assistance with scheduling a service call. Thank
9 years ago
After restting my modem to factory settings my static IP is unavailable. I have read other places only comcast employees can fix this. Why is that? Can someone fix it for me?
Hi gaigepr. Please send me a private message with the Static IP Scope as well as the account number and I will configure the device. Also when the device is set to all customer configurations are removed, including fixed static IP configurations.
9 years ago
I need my router login credentials reset to the defaults. Cannot remember the ones I previously created. Please reply soon. Thank you.
Hi casti_rr. The gateway username/password has been set to the defaults. Login:cusadmin password:highspeed. Thank You
9 years ago
Hello: I lost the cusadmin password for the router. Please reset. Thanks W
Hi WilsonG. The gateway username/password has been set to the defaults. Login:cusadmin password:highspeed Thank You
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