New Contributor
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4 Messages
VoiceEdge voicemail to email
Up until a few months ago our users could go to the business.comcast.com online portal and set up their voicemails to go to email. it appears this feature has gone away on the portal? is there a way to change this in the portal or in voiceedge? I have looked but the only place that I can find where they can edit this is the mobile app which is rather inconvienent
user_4afcba
New Contributor
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1 Message
1 year ago
I would like to know the answer to this question too. As the main admin, it is difficult for new users to set this up on their own. It was much better to have access to set up voicemail to email in the main portal.
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user_8cc318
New Contributor
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4 Messages
1 year ago
Comcast Has fixed this issue and has issued a statement, Thank you Comcast for listening.
https://business.comcast.com/help-and-support/voice/voicemail-access-changes
Comcast Business VoiceEdge™ My Account access to voicemail changes
Introduction
On July 21, Comcast Business, removed voicemail access on My Account for Comcast Business VoiceEdge customers. As a result, we received customer feedback describing the value this functionality provided to customers. Our customers are our priority and we listened to your feedback.
We identified an expedited solution to re-introduce all former voicemail functionality on August 19.
You can now check your voicemails through the following channels:
Please note, to use either app, your My Account email address must be assigned to a VoiceEdge telephone number. Please visit, Assign a phone number to a Comcast Business My Account user for more information.
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