Comcast Business Support Community

measuring local network throughput to the DOCIS modem

I would like to monitor local network traffic to the DOCIS modem by installing a managed switch between the internet router WAN port and the DOCIS modem port, and port mirror the connection to a PC running Wireshark. Is this allowed, and if so, anything I need to know concerning the setup? Ma

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measuring local network throughput to the DOCIS modem

I would like to monitor local network traffic to the DOCIS modem by installing a managed switch between the internet router WAN port and the DOCIS modem port, and port mirror the connection to a PC running Wireshark. Is this allowed, and if so, anything I need to know concerning the setup? Ma

That is certainly an option that we would want to look into @yumaloper. If you could, please send us a Direct Message so that we can take a closer look into managing your network. To send a Direct Message you may need to: Click "Sign In" Click the

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Selective Forwarding After Hours and During Business Hours on Holidays

I cannot seem to get our system to correctly forward calls to our automatic attendant after hours and during business hours on holidays. During business hours, I do not want calls going to the automatic attendant. Setting the rule for after hours seems to work fine, but when I set it for business ho

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Selective Forwarding After Hours and During Business Hours on Holidays

I cannot seem to get our system to correctly forward calls to our automatic attendant after hours and during business hours on holidays. During business hours, I do not want calls going to the automatic attendant. Setting the rule for after hours seems to work fine, but when I set it for business ho

Thank you for taking the time to reach out to our Business Forums about this issue, @user_cf18c8. That is certainly an odd issue that you're having when trying to set up the system for holidays. Do you manage Call Forwarding Selective through *63, On

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VoiceEdge voicemail to email

Up until a few months ago our users could go to the business.comcast.com online portal and set up their voicemails to go to email. it appears this feature has gone away on the portal? is there a way to change this in the portal or in voiceedge? I have looked but the only place that I can find where

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VoiceEdge voicemail to email

Up until a few months ago our users could go to the business.comcast.com online portal and set up their voicemails to go to email. it appears this feature has gone away on the portal? is there a way to change this in the portal or in voiceedge? I have looked but the only place that I can find where

That is certainly odd! It is pulling up when I access it on my application, @user_8cc318. I would recommend uninstalling the application and re-downloading it again if you have not already. If the issue continues, please reach out to us directly so t

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Help Needed ASAP

Hello,I was overcharged on my bill since signing the contract. Everyone I speak to acknowledges the issue in the bill. I am still owed $712.09 after all this time (over 6 months). My service is continuously cut off every day leading me to call back daily to restore services. This

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Help Needed ASAP

Hello,I was overcharged on my bill since signing the contract. Everyone I speak to acknowledges the issue in the bill. I am still owed $712.09 after all this time (over 6 months). My service is continuously cut off every day leading me to call back daily to restore services. This

Hello @ksc, thank you for reaching out to our community for assistance with your account. We will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahe

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Why are service disruptions so frequent?

Every few weeks our internet goes down. We run a retail business and cannot make sales. We contact the service center and they keep telling us we need to upgrade our service or change our contract or need to have a service appointment. Sometimes they deny it is down. Sometimes they send a person w

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Why are service disruptions so frequent?

Every few weeks our internet goes down. We run a retail business and cannot make sales. We contact the service center and they keep telling us we need to upgrade our service or change our contract or need to have a service appointment. Sometimes they deny it is down. Sometimes they send a person w

Thank you for taking the time to reach out to us about this as this is never the experience that we would want you or anyone else to have with your services @user_d094a4. We will be glad to take a look at this in more detail. To get started, please u