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CC_Eddie

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November 10th, 2021

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CC_Eddie
followed 's post

2 years ago

Here a chronology of events: 12/7/22: Called to disconnect my internet service12/7/22: Disconnect request signed and completed12/9/22: Equipment returned via UPS store12/9/22: New bill $215 posted for 12/14/22~1/13/23 (what?)12/14/22: Equipment return completed on 12/14. 12/15/22: Called 1-800-391

CC_Eddie
commented on 's post

2 years ago

Here a chronology of events: 12/7/22: Called to disconnect my internet service12/7/22: Disconnect request signed and completed12/9/22: Equipment returned via UPS store12/9/22: New bill $215 posted for 12/14/22~1/13/23 (what?)12/14/22: Equipment return completed on 12/14. 12/15/22: Called 1-800-391

Hi there, @user_3cfc48. Thank you for creating a new post. We can definitely look into this for you. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this iss

CC_Eddie
followed 's post

3 years ago

Up until a few months ago our users could go to the business.comcast.com online portal and set up their voicemails to go to email. it appears this feature has gone away on the portal? is there a way to change this in the portal or in voiceedge? I have looked but the only place that I can find where

CC_Eddie
replied to a comment on 's post

3 years ago

Up until a few months ago our users could go to the business.comcast.com online portal and set up their voicemails to go to email. it appears this feature has gone away on the portal? is there a way to change this in the portal or in voiceedge? I have looked but the only place that I can find where

Hi there. Thank you for creating a post and reaching out through our forums. This has not changed and the steps are available here https://comca.st/3A2srEv on the website.

CC_Eddie
followed 's post

3 years ago

I want to disable Security Edge completely -- apparently even if I set custom dns servers in the gateway it still bypasses it and is causing issues within my network and this has to stop.

CC_Eddie
replied to a comment on 's post

3 years ago

I want to disable Security Edge completely -- apparently even if I set custom dns servers in the gateway it still bypasses it and is causing issues within my network and this has to stop.

Hi there, @user_56ef28. Thank you for commenting on the post. As stated above, please contact Business Support channel via the following number (1-800-391-3000) to have them assist you with disabling this feature. You can also use the following artic

CC_Eddie
followed 's post

3 years ago

Today a Comcast tech came by this apartment and shut off my service without any prior notice and then left while I still had no service. I had to get a service call to restore my connection. So later today a second tech showed up to say the first tech found a problem with my line from outside the

CC_Eddie
commented on 's post

3 years ago

Today a Comcast tech came by this apartment and shut off my service without any prior notice and then left while I still had no service. I had to get a service call to restore my connection. So later today a second tech showed up to say the first tech found a problem with my line from outside the

Hi there. Thank you for creating this post. That is definitely not the type of experience we want you to have. I understand that you are not happy with the situation and will be more than happy to assist you with any service related issues. Are you s

CC_Eddie
followed 's post

3 years ago

We are facing a link down the issue for 1 hour. Can someone resolve it ASAP from support? Clients' calls are on hold due to that. Regards, Rakesh.Biradar

CC_Eddie
commented on 's post

3 years ago

We are facing a link down the issue for 1 hour. Can someone resolve it ASAP from support? Clients' calls are on hold due to that. Regards, Rakesh.Biradar

Hey there, @user_c148e8. Thank you for reaching out to us via our forums. I see you are having issues with your service. Can you please elaborate a bit more on the issue?