Voiceedge Desktop app doesn't work

I really appreciate those additional details for troubleshooting especially those images! I can definitely see how being stuck in a loop would be frustrating! Have you tried closing out of the app and then reloading to see if that helps with the connection or performing a restart on your device?

Oh no! I am so sorry this has been such an ongoing issue for you! Also, that you did not receive that call as promised! We will definitely help with getting to the bottom of this for you especially when your business relies on your phone system! I would like to go ahead and take a deeper dive into your account specifically.

Please send us a private message with your name, business name, and service address to "Comcast Business" by clicking on the chat icon at the top right of the page. 

Hey there, @user_6c4ea2, thanks for reaching out through Xfinity Business Forums! I am so sorry to hear about the issues you are having with the VoiceEdge service. We definitely want to help get this resolved for you. Have you tried any troubleshooting steps to get this resolved? 

@Comcast_Jeniece Yes, and I have an open tier 2 ticket, with no resolution. It's extremely frustrating

Hey @user_6c4ea2, let's take a look into this further for you.

I am having the same issue.

Same issue here.
And I spent 90 min being bounced from one department to another, to another and back to the first and through the loop again.
It seems this login loop also causes a support loop. LOL

Hello @user_5bbe15! Thank you for taking the time to reach out to us on our Business forums. I sincerely regret hearing you're also experiencing trouble accessing the VoiceEdge app. This is never the experience we want for you and we're happy to help!

Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

Facing the same issue. Any clues?

@user_bcfea6 Thank you for taking the time to reach out to us on our Business forums. I sincerely regret hearing you're also experiencing trouble accessing the VoiceEdge app. 

Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

Same issue... the desktop app does not work at all. No ability to transfer etc. Have been working with them for 3+ months now and still no resolution. Extremely frustrating... 

@user_0c244c

Is it just the Voice Edge app you are experiencing issues with, or are you seeing this issue with other apps as well?                                                                      

@user_f58a03 

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it”

There is no "Xfinity Support" that pops up in the Direct Messages contacts. Managed to find "Comcast Business" at least so I guess I'll contact them. Thanks for the great help.

Have you already reached out to the business support team at the https://business.comcast.com/support/contact-us/ site or contacted them at the 1-800-391-3000 number? 

I will try to call in to solve this as it might go quicker, thank you

Not a problem at all. Please do not hesitate to reach back out to us here with any other questions or concerns you may have. We are here 24/7 and always more than happy to help in any way we can! I truly wish you the very best of luck in getting this resolved, and I hope you have a wonderful rest of your Thursday and weekend. We look forward to speaking with you again next time. -Christopher

@user_ca6764 thank you for your feedback and for your understanding that we work hard to provide any updates as soon as we have information to pass along. Sometimes unforeseen problems can come up so we do not always have information to provide. Our team asks for PM's so we can make sure to investigate each account and if include your account with any ticket that has been open regarding the interruption. Without any details we are not able to provide updates as we do not want our Xfinity family to share important identifiable information online for the world to see. We appreciate your understanding and patience. 

Having this issue as well.  I went to send a direct message but "Xfinity Support" isn't in the drop down list for sending a message to.

@user_7a8364

I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

@user_7a8364 I am sorry to hear of the issue you are having with VoiceEdge. Have you tried to clear your cookies and cache and reboot your desktop to see if this would resolve this issue? 

I have the same problem, please help me!

Thank you for visiting our Comcast Business Forums support page @user_e89ccc. We would be more than happy to look over the account and services for the Comcast Business VoiceEdge application. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Comcast Business” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.