
Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
New Contributor
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3 Messages
Tue, May 25, 2021 8:32 PM
Voiceedge Desktop app doesn't work
i cannot get the voiceedge windows app to work at all I am just stuck in an endless login loop. its really frustrating as we were promised this feature when purchasing the comcast voicedge package.
Can anyone help?
Question
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Updated
2 m ago
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Responses
Comcast_Jeniece
Official Employee
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44 Messages
1 y ago
Hey there, @user_128266, thanks for reaching out through our Comcast Business Forums! We would be happy to help you with troubleshooting your Voice Edge app! We definitely want to make sure you can enjoy this service and you have reached the right place! Can you provide me with additional information on what is happening when you try to log in? Are you getting an error message?
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user_128266
New Contributor
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3 Messages
1 y ago
Sure,
The first thing that happens when I open the voiceedge desktop app is I see this screen
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user_128266
New Contributor
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3 Messages
1 y ago
oh yeah, this has been happening since the beginning. I've been working on this since last wednesday. I've restarted my computer relogged into my comcast business portal uninstalled the app and reinstalled app always the same problem. was supposed to get help from someone yesterday but they never returned my call. This is one of the things we had with Ring central and were assured we would have it if we switched over to comcast by our sales rep. We rely heavily on our softphone system.
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user_6c4ea2
New Contributor
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2 Messages
9 m ago
Mine does the exact same thing. It has never worked properly.
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barrys
New Contributor
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3 Messages
7 m ago
I'm having the exact same problem. Support is telling me tier 2 team will need to reach out to me. Did anyone else have a solution?
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jgarcia9639
New Contributor
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1 Message
6 m ago
I'm having the exact same problem. Any update on this?
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user_5bbe15
New Contributor
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1 Message
5 m ago
Was this ever solved? I am having the same issue
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