VoiceEdge App will not ring

Hello,

My VoiceEdge desktop app will not ring with an incoming call but when the call is terminated then the app will popup and the missed call is logged. I found if I via Task Manager end all VoiceEdge tasks and reopen app that calls will ring and I can answer the call(s). Do you some best practices for using the VoiceEdge desktop app or no what is causing the app not to ring?

Thanks,
Mark

Responses

Comcast_MartinA

Official Employee

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37 Messages

4 years ago

Thank you so much, MarkTichenor for reaching out through our Business Support Community! We can totally understand how frustrating it can become when you are unable to answer your calls. Some best practices would start at ensuring all of your settings are correct, and that you don't have Call Forwarding enabled. The following link will review the advance features of the app, and may help you find a solution. Also, please take note of any add ons, or extensions you may need for the browser you are using. https://comca.st/3rDbLNU

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user_3c56a4

New Contributor

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1 Message

1 month ago

VoiceEdge App will not ring on desktop

My VoiceEdge desktop app will not ring with an incoming call but when the call is terminated then the app will popup and the missed call is logged. How can I fix this. It was working yesterday?

Regards,

Miranda

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Comcast_ThomasC

Official Employee

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52 Messages

Hello, @user_3c56a4

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Comcast Business" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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1 month ago

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Rick1

New Contributor

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16 Messages

same issue with 10 users

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1 month ago

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cch101

New Contributor

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6 Messages

@Rick1 I followed what @MarkTichenor said with ending via Task Manager and it just started working for me.

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1 month ago

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Comcast_Adrienne

Official Employee

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37 Messages

I am happy to hear that the steps shared resolved the App concerns, cchandler101! Please don't hesitate to reach back out if you have any other questions/concerns, we are happy to help.

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1 month ago

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