RE: Cancelled Service and Still Being Billed

I feel your pain. I closed 29 Comcast Business accounts in August of 2025. Comcast confirmed that they were closed. Every month since August, some account on that confirmed list is magically billing us and I spend hours fighting Loyalty & Billing. Even after wasting all that time arguing with Comcast reps and they generate a credit, they start billing again and eat away at the credits. I have it in writing (email) that they received the Multi-Site Disconnect VDR, but they continue to insist it never happened. Every rep, Loyalty or Billing, cannot escalate without a callback from a supervisor that never happens. Comcast is intentionally siloing anyone that can make a decision or remedy an issue like this by stating a supervisor has to call back or not giving their reps a path for escalation (offshore typically). I have a callback from a supervisor and another ticket open with them and don't expect to ever hear anything on either of them.

This is all intentional, even Comcast C-Suite isn't this incompetent. It's a money grab and an unethical company. Once our fiber contracts expire, we'll be moving those as well.