New Contributor
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2 Messages
Cancelled Service and Still Being Billed
I am writing to inform you that I am being billed for service I cancelled and equipment I returned more than 30 days ago. Your system still shows me to be an active customer with an unpaid balance. I should not be charged for service. I expect you to correct the billing error and change my status to reflect that I am no longer a Comcast Business customer.
Here is a summary of my actions to terminate my Comcast service:
- In June 2025, I spoke with a Comcast agent who explained the early termination process.
- On August 7, 2025, following instructions from the agent, I called Comcast and gave the required 30 days’ notice of termination. The end-of-service date was understood to be September 6.
- On September 5, I initiated service with another internet service provider and ceased using Comcast for internet and telephone service.
- In anticipation of problems with Comcast customer service based on prior experience, I turned off automatic bill payment for this account shortly after September 6.
- On September 9, I returned two Comcast modems via UPS. I received email confirmation that the equipment had been received by Comcast on September 15.
- On September 21, I received an emailed statement from Comcast with subject line, “Your Comcast Business billing statement is ready.” The statement claimed that I owed $161.10 which was due October 8.
- On or about October 6, I called Comcast to dispute the bill. The agent credited my account for $150.00, said he would have my status changed to show I was no longer an active customer, and that he would call back tomorrow to clear the remaining $11.10. He has not called back yet, and the billed amount remains unpaid.
My time is precious, and my patience has evaporated. Rather than waste more of both on another call to the feckless “retention” department, I am writing to request that you complete at once the required processes to credit and permanently close my internet and telephone account with Comcast Business. I will report this problem to the Better Business Bureau if I don’t get satisfactory results in 30 days.
Sincerely,
[Edited: "Personal Information"] <---- For PII/Personal or Account related information
Comcast_ThomasD
Official Employee
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50 Messages
5 months ago
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user_748808
New Contributor
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4 Messages
3 months ago
COMCAST billed me over $300 for the following month and I don't have the equipment! I signed a cancelation 2 times!
Talked to loyalty several times and they told me not to worry! Yeah right! Going to report them to the FCC, BBB, and take them to small claims!
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user_6d3e85
New problem solver
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8 Messages
2 days ago
I feel your pain. I closed 29 Comcast Business accounts in August of 2025. Comcast confirmed that they were closed. Every month since August, some account on that confirmed list is magically billing us and I spend hours fighting Loyalty & Billing. Even after wasting all that time arguing with Comcast reps and they generate a credit, they start billing again and eat away at the credits. I have it in writing (email) that they received the Multi-Site Disconnect VDR, but they continue to insist it never happened. Every rep, Loyalty or Billing, cannot escalate without a callback from a supervisor that never happens. Comcast is intentionally siloing anyone that can make a decision or remedy an issue like this by stating a supervisor has to call back or not giving their reps a path for escalation (offshore typically). I have a callback from a supervisor and another ticket open with them and don't expect to ever hear anything on either of them.
This is all intentional, even Comcast C-Suite isn't this incompetent. It's a money grab and an unethical company. Once our fiber contracts expire, we'll be moving those as well.
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