New Contributor
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3 Messages
How to File a Complaint
Whom do we contact to file a complaint against the Business Service Rep. that we have had numerous non-communication issues since June, a bad VOIP Install experience, and now he won't reach back out regarding our internet upgrade for our organization. We have requested to speak to his manager and we have not heard back from anyone again.
Comcast_Dilary
Official Employee
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34 Messages
6 months ago
Thanks for posting on our business forums for assistance, user_485588! I'm sincerely sorry to hear about your experience. This is not the support we aim to provide, and we'd like to help report this. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_725a6d
New Contributor
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1 Message
2 months ago
Comcast west division lies to customers to get mobile customers. I had a representative lie to me about 400 dollar gift cards for each of my 4 lines, and I was told its a lie after 3 months of a run around. The guy called me today after I reported him and said he never said that, even tho he sent me emails. I was told they would pull up the call. Im just worried maybe he called me with a personal number. Im sooo upset with xfinity. Im going to report them further if they dont stand by their word. This has to be illigal.
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BLStewart
New Contributor
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1 Message
20 hours ago
Hello, I changed my service plan to a different plan. However, when the final information came it included fees and charges not discussed. In addition, there are billing errors of which I have been trying to get resolved for months now as I keep receiving new bills. You can never speak to the same representative to resolve the issue so nothing ever get's done. I am amazed at how BAD the service has been. I this point I am inclined to just cancel the service if it is not resolved this week. The escalation process doesn't work either.
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