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user_485588
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New Contributor

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3 Messages

Tuesday, August 5th, 2025

How to File a Complaint

Whom do we contact to file a complaint against the Business Service Rep. that we have had numerous non-communication issues since June, a bad VOIP Install experience, and now he won't reach back out regarding our internet upgrade for our organization. We have requested to speak to his manager and we have not heard back from anyone again. 

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8 days ago

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Comcast_Dilary

Official Employee

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34 Messages

7 months ago

Thanks for posting on our business forums for assistance, user_485588! I'm sincerely sorry to hear about your experience. This is not the support we aim to provide, and we'd like to help report this. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

 

• Click "Sign In" if necessary

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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user_725a6d

New Contributor

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1 Message

3 months ago

Comcast west division lies to customers to get mobile customers. I had a representative lie to me about 400 dollar gift cards for each of my 4 lines, and I was told its a lie after 3 months of a run around. The guy called me today after I reported him and said he never said that, even tho he sent me emails. I was told they would pull up the call. Im just worried maybe he called me with a personal number. Im sooo upset with xfinity. Im going to report them further if they dont stand by their word. This has to be illigal.

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Comcast_Alyssa

Official Employee

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60 Messages

Oh, no @user_725a6d! I'm sorry to hear about the frustrating experience as this is never the kind of experience we want for any of our valuable customers. Have you already submitted a ticket to have this investigated? 

 

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3 months ago

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BLStewart

New Contributor

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1 Message

21 days ago

Hello,  I changed my service plan to a different plan.  However, when the final information came it included fees and charges not discussed.  In addition, there are billing errors of which I have been trying to get resolved for months now as I keep receiving new bills.  You can never speak to the same representative to resolve the issue so nothing ever get's done.  I am amazed at how BAD the service has been.  I this point I am inclined to just cancel the service if it is not resolved this week.  The escalation process doesn't work either.

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Comcast_JohnG

Official Employee

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45 Messages

Thank you for reaching out to our team. I will be happy to look at any past escalations for that billing issue from here. Can you send me a direct message 

with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

 

• Click "Sign In" if necessary

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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21 days ago

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user_b3b9f8

New Contributor

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1 Message

14 days ago

The transition to Comcast internet service did not go well. I'm doubt any of this will make any difference, but I am filing a complaint with the FTC and will add one more bad review to the thousands that already make up the extremely poor reputation that Comcast already has. 
My experience:
December 22, 2025: I reached out to my Comcast Representative Traicee M., inquiring on new service for my business. She responded that same day with a few questions and said she would work to get things setup.
December 23, 2025: I responded to some of her questions. She informed me she had to wait until Friday because of the holiday, but would be in at 8:00 AM and on it right away. She quoted me $70 p/month using our own modem.
No Communication Until
December 27, 2025: I attempt to register our account online, assuming Traicee completed the steps she said she would the Friday previously. After being on the phone with no less than five different people at Comcast, Tech support told me I had to wait until Monday to talk with the self install team. I waited. Monday (December 29, 2026) I called the self install team and they said I had to talk to tech support. (full circle - no resolution) After pleading to speak with someone that can actually help me, 20-30 minutes of total hold time and I was then told the account setup was rejected. I immediately emailed Traicee.
No Response
December 30, 2025: I email Traicee again.
December 31, 2025: Traicee responds to my email with "I do deeply apologize for the delay! I just got feedback that because the account is new, there is a setup/installation fee for $129.95. I can get you a credit for $50 to offset the cost and incovenience. Again, my sincerest apologies." While not OK, I accept this and ask her to proceed. She then responds: "I understand, so sorry! Yes sir, I resent that contract including the install fee . As soon as the account is established in my system I will apply that $50 credit." I thank her and ask when I will be able to set things up on my end to which she responds: "My pleasure! They will get the account up and running in 24-48 business hours. I will circle back and confirm that you are all set on 1/5 and have added it to my calendar as a prompt to do so."  I asked: "Will I get some kind of notice? We have to be operational by January 6." She responds: "Yes sir, I will send you documentation confirming." That documentation never came.
January 5, 2026: I email Traicee because we've had zero communication or confirmations: "Morning, Traicee. It's Monday and we still do not have an account or Internet! This situation is now completely unacceptable. I MUST have this resolved in the next couple hours or we will not be able to operate tomorrow." To her credit, she responds promptly asking me for modem details of which I send her immediately. Later that day she responds with: "I have sent in the request please call 855-336-6983 as soon as you can and they will finish setting up the signal to your modem."
Thus begins the most horrible experience I have ever had with Comcast. I do as she says and I call the number. I am rerouted and dropped several times before getting to the scheduling department that says they can confirm I am scheduled for installation on January 9th. There are no words to explain my level of frustration at this point. 1) There is no installation. I did it already. The modem was on and connected. All Comcast needed to do is activate it. I went around for more than an hour pleading my case and talking with several people. I finally got to some kind of manager in scheduling that started off extremely rude, but after hearing my story abruptly changed his attitude. I was justifiably upset for the multiple failures by Comcast. He said the only thing he could do is move up the installation date to January 7 or 8. I honestly don't remember right now. I was so furious with everything I told him to do what he could and I will continue to escalate this as much as possible.
We did not make the January 6th deadline. We lost several hundred dollars in sales between the 6th and when the technician for Comcast arrived. When the technician arrived onsite, he clicked a button on his phone before even getting out of his vehicle that activated our modem and turned on our service. There is nothing more I need to say about that. This should have never happened. I am confident I did everything I was supposed to. It is clear that Comcast did not do a single thing correctly and my business, my clients and health suffered.
I want my and justly deserve the entire $129.95 refunded. I deserve an apology and some attempt by Comcast to make this right.

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Comcast_EmilyB

Official Employee

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32 Messages

 

user_b3b9f8 Thank you for taking time out of your day to bring your experience to our attention. I would feel the same way if I tried to set up service early to meet a deadline and my activation was delayed. I am so sorry for the stress, frustration, and missed business deadline this caused. I'd like the opportunity to make things right.
 
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Comcast Business” in the “To” section. Please include your name as well as the phone number and address for the account so I can help. 

 

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14 days ago

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Comcast Business

Official Employee

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288 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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14 days ago

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user_074b04

New Contributor

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13 Messages

OOOOOOOO FTC!!! Thank you! Making my own complaint now. 

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8 days ago

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user_074b04

New Contributor

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13 Messages

8 days ago

When you find out, please let me know. I'm trying to find someone to help me with a complaint also. I have resorted to emailing my sales rep multiple times daily (who also ignores me and refuses to respond, his name is Randy [Edited: Personal Information] - maybe he's the same guys you're dealing with). There is a second sales rep that emailed me backing asking me to stop emailing her - now she's copied on all emails also, she is Jeanine [Edited: Personal Information]. Tech support opened an "escalated ticket" for me (they said it's their SOP to respond and resolve "escalated tickets" within 24-48 hours.) Today is day 5 - way past the 48 hour mark. Still nothing. No calls. No emails. Not a single thing. I also posted my issue on this same forum - I am still yet to get a response there either. At least they've responded to you here - I still haven't gotten even that! 

(edited)

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Comcast Business

Official Employee

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288 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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8 days ago

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user_074b04

New Contributor

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13 Messages

it's not my personal information - it's the first and last name of YOUR SALES AGENT. Your Forum Guidelines don't say anything about releasing their names. Just my own personal information. So know your own guidelines - because I did read them and I made sure that prior to posting their names, the guidelines don't say anything about employee names that are on their email signatures. So take a page from your own book, read and understand your own rules and regulations, and MAYBE just MAYBE you guys would actually be able to help someone. 

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8 days ago

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