Cancelled in December still getting billed

We Cancelled All Or Services, But The trunk is all getting billed, but has locked is our of account. Being I hold for hours is not helpful. How Can This Get Resolved?

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user_Phil

Advocate

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1.1K Messages

7 years ago

Hi Missytapper and welcome to business forums.

I would like to assist with your billing concerns. Please private message me your full name, the name of your business, the full service address and the phone number associated with your business account.

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user_1231f9

New Contributor

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5 Messages

2 years ago

I have had the SAME issue with XFinity billing me for services I requested to be discontinued back in March of this year! Different excuses every time I have called in to hem after being on hold for long periods of time. Nobody knows what they are doing, you may get a representative in the US, but most of the time out of the country and I have been told nothing but LIES. They gladly keep billing you for something that should have been disconnected MONTHS ago!

There are NUMEROUS stories about their shady practices. Just Google Xfinity "bill even after cancellation" "cancelled service but bill continues" "disconnected service, still getting billed" TONS of consumers they have done this to! I just got off the phone with " Kendra" who "claims" her supervisor will call NEXT Thursday or Friday! and it has to be looked into. I keep getting lied to! Everyone needs to report this company to their STATE AUDITOR AND THE FEDERAL TRADE COMMISSION!!!

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Comcast_Airelle

Official Employee

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80 Messages

Hi there! If you are having issues we ask that you create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. Thank you.

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2 years ago

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