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New Contributor

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4 Messages

Tue, Apr 13, 2021 7:58 PM

Jitter, Latency Spikes, Packet Loss

Business Service 200 Down / 20 Up 

Service Location is North Indianapolis city of Noblesville, IN

Speed Tests are within range, however monitoring both behind router or directly connected to modem result in spikes, packet loss and jitter. A major IP that consistently spikes seems to be:

[Edited: "Personal Information"]

We have changed thru several modems, routers and used several computers to monitor all with the same issues/results. The graph below  displays an example of what we are experiencing. 

Responses

Official Employee

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19 Messages

3 m ago

Hello, @, thank you for taking the time to reach out in our forum and for providing those awesome details to get us on the same page. I can definitely help with your connection issues, and I have your back until we get to the bottom of things. Are all of your devices having the same experience or just one in particular? 

New Contributor

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4 Messages

3 m ago

No. All devices experience the issue. We have tested all our cables, devices and network, they are sound. The Pingplotter Graphs seems to point to a Comcast Network issue to the Backbone. In particular, is the NODE at 

24.153.88.85

New Contributor

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4 Messages

3 m ago

This is a recent chart. There is constant issues with that node.

(edited)

Official Employee

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21 Messages

Thank you for providing that information. I would be happy to go ahead and take a deeper look into your connection issues on our end. We definitely want to get these issues resolved for you! 

 

Please send us a private message with your name, business name, and service address to "Comcast Business" by clicking on the chat icon at the top right of the page. 

Visitor

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48 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

Visitor

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48 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

Visitor

 • 

48 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

Visitor

 • 

48 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5