be-397-ar01.hayward.ca.sfba.comcast.net stopping websites

Hello,

the network hop seems to be stopping multiple websites for my company today be-397-ar01.hayward.ca.sfba.comcast.net.

dre.ca.gov

constantcontact.com

docusign.net

Other websites internal to my company.

All my traces look like this and stop at hayward

Tracing route to constantcontact.com [208.75.122.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.254
2 2 ms 1 ms 1 ms 50.211.201.62
3 14 ms 13 ms 10 ms 96.120.89.73
4 12 ms 14 ms 10 ms 96.110.103.141
5 13 ms 13 ms 11 ms po-100-xar02.rohnertpr.ca.sfba.comcast.net [162.151.86.17]
6 12 ms 13 ms 17 ms 68.87.194.113
7 15 ms 21 ms 14 ms be-397-ar01.hayward.ca.sfba.comcast.net [96.108.99.9]
8 * * * Request timed out.

Responses

CC_Stephanie

New problem solver

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5 Messages

2 years ago

Hello @user_9f3a1f thank you for reaching out through our forum.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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user_9f3a1f

New Member

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3 Messages

@Comcast_Stephanie I type Xfinity Support and only "Support" options come up and nothing about Xfinity Support

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2 years ago

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user_9d5158

New Contributor

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7 Messages

2 years ago

I know of a routing issue between Comcast and Lumen (Level 3/CenturyLink) network since this morning.

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user_9f3a1f

New Member

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3 Messages

@user_9d5158 Thank you, I know my office and some of my customers are having the issue.

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2 years ago

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user_9d5158

New Contributor

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7 Messages

I cannot reach Reddit.com either. Not sure it is related.

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2 years ago

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user_9d5158

New Contributor

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7 Messages

My wife's work use Level 3 data center and anyone with Comcast cannot reach the servers. IT said routing issue between Comcast and Level 3. I switch my wife to my backup Verizon cellular Hotspot and it worked albeit slower. Chatting with a Comcast Business agent now but he/she seems clueless.

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2 years ago

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CC_ChelseaH

Contributor

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28 Messages

Hi there @user_9d5158 we're so glad to hear that you've been in touch with our Business team and know that you're on the right track! We also offer support if ever needed, and do apologize as it appears that on a previous post here, that there was a difference in the steps needing to be taken to join us in direct messaging. If any further assistance is needed, please feel free to contact one of our teammates using the steps outlined below:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Comcast Business" in the "To:" line and select "Comcast Business" from the drop-down list which appears. The "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

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2 years ago

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user_9d5158

New Contributor

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7 Messages

Final comment from the agent:

"it seems like its a general issue in our side, it is being worked on at the moment. Sadly i have no further info nor ETA on its resolution"

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2 years ago

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