Comcast Business Support Community

Cannot get my service disconnected, will not connect me to someone to complain about absolutely terrible service

I turned in my business modem/router to an Xfinity Service Center on 2/10/23. They gave me a small register receipt at that time. They told me I could not cancel Business service at an Xfinity center, I needed to call 1-800-391-3000 to do that. I did that on 2/10/23 at 4:33pm (per cell phone records

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Cannot get my service disconnected, will not connect me to someone to complain about absolutely terrible service

I turned in my business modem/router to an Xfinity Service Center on 2/10/23. They gave me a small register receipt at that time. They told me I could not cancel Business service at an Xfinity center, I needed to call 1-800-391-3000 to do that. I did that on 2/10/23 at 4:33pm (per cell phone records

Good Morning @user_c817bc , and thank you for taking the time to bring this to our attention!We certainly hate to see you go, but do understand that there may come a time where it becomes necessary.With that said, regardless of the situation and whet

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be-397-ar01.hayward.ca.sfba.comcast.net stopping websites

Hello, the network hop seems to be stopping multiple websites for my company today be-397-ar01.hayward.ca.sfba.comcast.net. dre.ca.gov constantcontact.com docusign.net Other websites internal to my company. All my traces look like this and stop at hayward Tracing route to constantcontac

Of course! Our team is always here to help, and we're glad to have a variety of ways to offer assistance! We hope you have an amazing rest of your Tuesday!

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be-397-ar01.hayward.ca.sfba.comcast.net stopping websites

Hello, the network hop seems to be stopping multiple websites for my company today be-397-ar01.hayward.ca.sfba.comcast.net. dre.ca.gov constantcontact.com docusign.net Other websites internal to my company. All my traces look like this and stop at hayward Tracing route to constantcontac

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be-397-ar01.hayward.ca.sfba.comcast.net stopping websites

Hello, the network hop seems to be stopping multiple websites for my company today be-397-ar01.hayward.ca.sfba.comcast.net. dre.ca.gov constantcontact.com docusign.net Other websites internal to my company. All my traces look like this and stop at hayward Tracing route to constantcontac

Hi there @user_9d5158 we're so glad to hear that you've been in touch with our Business team and know that you're on the right track! We also offer support if ever needed, and do apologize as it appears that on a previous post here, that there was a

Static IP in blocklist due to abuse by other IPs

Hello, recently I have found that my static IP is on the dnsbl-2.uceprotect.net blocklist, which is causing many sites to reject my outgoing HTTP/HTTPS requests including to banks, government sites, etc. This has become quite a problem. The documentation for this blocklist is at https://www.ucepr

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Static IP in blocklist due to abuse by other IPs

Hello, recently I have found that my static IP is on the dnsbl-2.uceprotect.net blocklist, which is causing many sites to reject my outgoing HTTP/HTTPS requests including to banks, government sites, etc. This has become quite a problem. The documentation for this blocklist is at https://www.ucepr

You can find the static IP information and details using the steps outlined at the following link: https://business.comcast.com/support/article/internet/comcast-business-internet-view-your-static-ip-addressFrom here, you may be able to determine perh

How do I disable the Security Edge service?

I recently upgraded my comcast business and I want to disable it completely. I tried going into the dashboard on the site but it says "Access Denied You do not have access to the Security Edge service for this account. Please request access with the account’s Primary Manager." Please help.

Ah! Here's the link! https://business.comcast.com/support/article/internet/securityedge-frequent-questions/My apologies as I'd not pasted it into my prior response!

How do I disable the Security Edge service?

I recently upgraded my comcast business and I want to disable it completely. I tried going into the dashboard on the site but it says "Access Denied You do not have access to the Security Edge service for this account. Please request access with the account’s Primary Manager." Please help.

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How do I disable the Security Edge service?

I recently upgraded my comcast business and I want to disable it completely. I tried going into the dashboard on the site but it says "Access Denied You do not have access to the Security Edge service for this account. Please request access with the account’s Primary Manager." Please help.

Thank you for reaching out! We can certainly understand that in some instances, you may need or want to disable the Security Edge! Generally you'd be able to disable it via My Account as long as your logged in using the Primary manager ID on the acco