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Nectar_Nashville's profile

New Member

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1 Message

Mon, Feb 24, 2020 12:00 PM

Mystery BROADCOM_GUEST WiFi Networks

Hello.  My Comcast Business Router is a Technicolor CGA4131.  I have Gigabit service.  In addition to the usual 2.4 and 5GHz networks this router broadcasts, it is somehow broadcasting six additional open WiFi networks - perhaps three 2.4 and three 5GHz networks.  Although I do utilize an Orbi WiFi6 network, and have security cameras and other gadgets, we have done extensive troubleshooting and have found that these networks remain visible until the router is powered off.  All of these networks appear in our WiFi list as "BROADCOM_GUEST_0_3" (different numbers at the end).  I have located an online manual from Tecnhicolor, which actually shows (Page 64) three 2.4GHz guest networks (and one can presume three 5GHz networks), with a toggle to disable SSID Broadcast.  However, the advice is to possibly access this separate admin portal through 192.168.0.1, which is useless in this case.  The manual can be viewed here:  https://mediacomcc.custhelp.com/euf/assets/documents/modem%20user%20guides/CGA4131_user_guide.pdf

 

I am curious to know if anyone else has come across this, and can offer a solution for disabling these networks?  My support chat was useless.  Thank you very much.

Responses

Official Employee

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348 Messages

1 y ago

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. We are so sorry to see that you are having issues with your wifi networks. You have reached the right team to help get this taken care of. Can you please send us a private message with your name, the phone/account number, and the full address to the account? 

New Member

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2 Messages

1 y ago

Also having this issue at my location. Can you please assist?  

New Contributor

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3 Messages

19 d ago

Yes, I am having the same issue. Can you assist me as well?

Official Employee

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12 Messages

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. We are so sorry to see that you are also experiencing these issues with your wifi networks. Rest assured, you have reached the right team to help get this taken care of. Can you please send us a private message with your name, the phone/account number, and the full address to the account to further assist?

New Contributor

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2 Messages

15 d ago

I am also having this problem.  I called tech support.  Now that a tier 2 agent got back to me, I am being told this is NOT Comcast's doing nor their router.  This feels very sketchy.  I would like some help getting to the bottom of this.

Official Employee

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6 Messages

Greetings, @hippolips! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your router, but you have definitely come to the right place for assistance.

I would like to review the notes from our Tier 2 agent, to see if there was anything else we can do to assist you with this. If you could send our team a private message with your full name, the business name listed on the account, and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

New Contributor

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3 Messages

14 d ago

I am also having this problem. It showed up as soon as my business class internet was installed so I have a hard time believing it is not coming from their router. I would like some help as well as this is a security issue.

Official Employee

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6 Messages

Hello @ Please follow the instructions above to start a private message so I can assist further. 

New Contributor

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2 Messages

14 d ago

@Comcast_JamesH
Thanks for the response.  I'm not seeing a user or way to specifically Private Message 'Xfinity Support'.  The instructions were helpful but I was still unable to figure out how to make it happen.

Just to be helpful to others...  Here is what it looks like for me.

 

Official Employee

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6 Messages

Thanks for letting us know @hippolips. Can you do me a favor and try navigating to the chat/message icon at the top of page again? Just to be clear, to send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter "Comcast Business" in the "To" section of the chat. Let me know if that works.

New Contributor

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1 Message

14 d ago

since there are no direction as to how to fix the problems this is not a very helpful post!  Comcast this is definitly coming from the comcast equipment...what is the fix?

Official Employee

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5 Messages

Hello and thank you for reaching out to us here on our Business forums. I'm truly sorry to hear that you are also experiencing this issue. We would love to further assist you and take a look at what's happening with your Wi-Fi networks! Please use the above directions to send us a private chat message so we can better assist you.

New Contributor

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3 Messages

12 d ago

So there is still no answer or  follow up to this. Someone supposedly opened a ticket for me, but that was three days ago now and I have not heard anything. This is a security issue that should take more precedence on a business class internet. I have a worker dealing with hippa and a breach would be awful. This is unacceptable.

Official Employee

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10 Messages

Hey @user_fa9b53. I can completely understand your frustration with this. We did send you a private message to follow up on this a couple of days ago but haven't heard back yet. We're still here to help and want to ensure this is resolved for you! Please meet us back in a private message and we'll be able to look into this further for you.

New Contributor

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1 Message

11 d ago

Same here with the Broadcom_Guest - new business service installed on Wednesday. 6 open networks.

Official Employee

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15 Messages

Hello there, @user_900d39. We'd love to help, and look into this for you!

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP.