Comcast Business Support Community

Contacts from VoiceEdge not showing on Polycom phone

I've looked all over the forums for a resolution and haven't found one - VoiceEdge app on the computer shows a full contact directory. The Polycom phone is empty with the only option to add a contact in the directory. Is this set up done through the phone or through the VoiceEdge software?

user_08e9ea, You should use separate columns for the name and number (Name | Number) in the actual .CSV file.

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Contacts from VoiceEdge not showing on Polycom phone

I've looked all over the forums for a resolution and haven't found one - VoiceEdge app on the computer shows a full contact directory. The Polycom phone is empty with the only option to add a contact in the directory. Is this set up done through the phone or through the VoiceEdge software?

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Contacts from VoiceEdge not showing on Polycom phone

I've looked all over the forums for a resolution and haven't found one - VoiceEdge app on the computer shows a full contact directory. The Polycom phone is empty with the only option to add a contact in the directory. Is this set up done through the phone or through the VoiceEdge software?

user_08e9ea, Actually, we do have a way to create / import contact into your Business Voice Edge directory service online. Here's the step by step instructions: https://comca.st/3q0LWtG

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unable to assign phone to user

In the BVE portal, I am unable to assign a phone to a user. The page just stays on loading for 10+ minutes. I also experienced a similar issue when trying to add users to a hunt group. The page just stayed on loading for a long time. I've tried clearing cookies, I've tried using Incogni

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unable to assign phone to user

In the BVE portal, I am unable to assign a phone to a user. The page just stays on loading for 10+ minutes. I also experienced a similar issue when trying to add users to a hunt group. The page just stayed on loading for a long time. I've tried clearing cookies, I've tried using Incogni

Thanks for confirming. We can assist with getting a ticket submitted for you, to our higher level fix team that will be able to review the back office provisioning for your BVE portal. To get started, please send us a message with your full name,

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outlook body of email missing

When I send email to myself w/Outlook, CC myself or forward email to myself, there is nothing in body of message & no subject line when I receive it. In sent folder it looks normal & all is there, but in the inbox it isnt. Others get emails from me and they are normal, it's only ones I send

Thanks for confirming that did work. I am not entirely sure if Microsoft's Outlook 365 product has the ability to change formatting for all email forwards / replies. Contacting Microsoft product support may be a good idea here.

UR

outlook body of email missing

When I send email to myself w/Outlook, CC myself or forward email to myself, there is nothing in body of message & no subject line when I receive it. In sent folder it looks normal & all is there, but in the inbox it isnt. Others get emails from me and they are normal, it's only ones I send

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outlook body of email missing

When I send email to myself w/Outlook, CC myself or forward email to myself, there is nothing in body of message & no subject line when I receive it. In sent folder it looks normal & all is there, but in the inbox it isnt. Others get emails from me and they are normal, it's only ones I send

Thanks for providing the additional detail. Have you checked Outlook for email style? Sometimes the setting gets change from text to HTML. If you can, check to see if your email format (style) is set to text.You can read about these email formats fro

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Internet goes down daily and requires a manual modem reset

We have Business Internet and Phone service. Our internet goes down daily and requires us to manually pull the power from the modem to reset the internet. The phones are unaffected. We have a fixed IP and are using the CISCO DPC3941b modem (not the WiFi). We've had this service fo

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Internet goes down daily and requires a manual modem reset

We have Business Internet and Phone service. Our internet goes down daily and requires us to manually pull the power from the modem to reset the internet. The phones are unaffected. We have a fixed IP and are using the CISCO DPC3941b modem (not the WiFi). We've had this service fo

Hi user_8cdca1. We appreciate you visiting and posting on our Forums. Apologies you've been experiencing issues with your internet connectivity. I can assist with performing diagnostics, and scheduling a tech visit for any additional troubleshooting