New Contributor
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32 Messages
Users not appearing in Company Directory
One of our Business Voice Edge users has an assigned Voice Edge number and has been using it for a considerable amount of time, but does not appear in the Company Directory when we search for his name, extension, or phone number. How do we force the Directory to pick up on existing users, and how do we make sure that when new users are added in future, they appear in the Directory right away?
Thank you.
user_262f49
New Contributor
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10 Messages
4 years ago
@JMcGeary Hello! Thank you for reaching out to the Digital Care Team today. If the number is not appearing in your company directory, you would need to update the directory itself with the information you are looking to find.
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user_89JM28
New Contributor
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32 Messages
4 years ago
How do I go about doing that? When I scroll through the company directory there does not appear to be an Edit, Add, or Change button anywhere that I can find, and clicking on a highlighted number or extension just gives me a 'call placed successfully' pop-up.
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