New problem solver
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9 Messages
Contacts from VoiceEdge not showing on Polycom phone
I've looked all over the forums for a resolution and haven't found one - VoiceEdge app on the computer shows a full contact directory. The Polycom phone is empty with the only option to add a contact in the directory.
Is this set up done through the phone or through the VoiceEdge software? Is there a check box or option in VoiceEdge to display the contacts in the directory area on the phone?
CC_Alisha
New problem solver
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20 Messages
4 years ago
Hi, @user_7a8364 that is a great question! Your contacts would need to be added through the Polycom phone if you would like to access them there instead of the VoiceEdge app.
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user_08e9ea
New Contributor
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4 Messages
4 years ago
Wait, just so I understand, there is no way to import contacts into Polycom phones from Comcast/Xfinity voice edge?
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Debi
New Contributor
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10 Messages
3 years ago
Is there any update on this? I called and support said contacts "should appear on the Polycom phone." However they still don't. It doesn't make a lot of sense to me that uploading the contacts via the online app don't appear on the Polycom. I get they appear on the mobile app, but that doesn't make any sense if you are in the office.
I would appreciate any updates.
Thank you.
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DTW_user
New Contributor
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2 Messages
8 months ago
Any updates on this topic? We are having the same issue, and we have well over 100 users in our company directory.
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