Comcast Business Support Community

Sharing a VoiceEdge profile

Hi, we have two operators that need to access the voicemails using VoiceEdge for the same voicemail box. We are having issues with calls not hanging up, not able to delete voicemails. Does anyone know if sharing a single VoiceEdge profile on two computer is causing us issues? Thanks. &n

113

1

0

T

Sharing a VoiceEdge profile

Hi, we have two operators that need to access the voicemails using VoiceEdge for the same voicemail box. We are having issues with calls not hanging up, not able to delete voicemails. Does anyone know if sharing a single VoiceEdge profile on two computer is causing us issues? Thanks. &n

Hi, there! So sorry to hear you are having difficulties deleting voicemails or hanging up the phone call. With Shared called appearance each device can support up to five Shared Call Appearance lines, but a single line can be shared on up to 35 diffe

U

repair down lines

[Edited: "Personal Information"]. A large truck ripped down the comcast lines that were anchored on our back building. We tied them off to get them off the ground but we them resecured with an anchor to the building. A comcast repair person was here for another ticket and said the

215

2

0

U

repair down lines

[Edited: "Personal Information"]. A large truck ripped down the comcast lines that were anchored on our back building. We tied them off to get them off the ground but we them resecured with an anchor to the building. A comcast repair person was here for another ticket and said the

Hello, @user_542473 Thank you so much for taking the time to reach out to our Comcast Business support team! I am very sorry to hear that this has not been resolved yet. You have reached the right place to get this fixed. Also, for future reference p

U

Cut Wires

One of our workers dug a hole in the yard that broke the yellow electrical cord providing internet and wifi to our building. We will need someone to come out and replace this. Please call.

118

1

0

U

Cut Wires

One of our workers dug a hole in the yard that broke the yellow electrical cord providing internet and wifi to our building. We will need someone to come out and replace this. Please call.

Oh no! You have reached the right team for assistance with repairing the damaged line. Can you please send us a direct message with your name, business name, and address where services are located to get started? To send a Direct Message:

U

Message Indicator Light Stays On

The message indicator light remains on on the phone (polycom 250) even after voicemail has been deleted through the my account portal. Voice portal box on phone is empty. We have rebooted the phone several times and cannot get the light to turn off.

Thank you very much for trying those steps. Have you already set up your voicemail on the phone itself? If not follow these steps: Press Voicemail Message or Voicemail on your phone. Note: Activate My Account&n

U

Message Indicator Light Stays On

The message indicator light remains on on the phone (polycom 250) even after voicemail has been deleted through the my account portal. Voice portal box on phone is empty. We have rebooted the phone several times and cannot get the light to turn off.

696

1

0

U

Message Indicator Light Stays On

The message indicator light remains on on the phone (polycom 250) even after voicemail has been deleted through the my account portal. Voice portal box on phone is empty. We have rebooted the phone several times and cannot get the light to turn off.

Hello, @user_ae512f Thank you for taking the time to reach out to our Comcast Business Forums! After you delete messages using the Portal, you can then access your messages using the phone, select the option to listen to Voice Mails (there will n

Caller ID Display on outgoing calls

Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business. When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number. In looking over our Caller ID settings, each user is se

5.6K

9