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AdamsWealth's profile

New Contributor

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3 Messages

Wed, Jun 14, 2017 2:00 PM

Closed

Caller ID shows direct line number not the main number

We have 10 different phone lines all with their own direct line phone number. When someone calls our business it is always to our main line. Then they are transfered by our secratary to one of the other 10 phones. But when we call out from our direct line the receiver of the call now has my direct line. So they can now call us directly rather than go through our secratary. 

 

I would like to it up so when I call someone directly rather than show my direct line number it shows the main line phone number.

 

Is this possible?

 

Thanks

Gold Problem solver

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575 Messages

4 y ago

Hello AdamsWealth and welcome to forums,

 

The feature that you are speaking of is called Customized Caller ID. You can gather more information here on how the feature works. If you like you can send me a private message with the numbers and I can process this request for you. I hope this information helps.

EDIT: Updated Link: Comcast Business Voice Features

(edited)

New Contributor

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3 Messages

4 y ago

Thanks for your help I sent you a direct message.

 

Thanks!

New Contributor

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10 Messages

4 y ago

I have the opposite issue.  When calling from an extension, the main line shows up.  Individuals want their direct line to show up when they are calling out.  Can someone help with this??

Official Employee

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1.1K Messages

4 y ago

Hi laurenametrano and welcome to the support forums.

 

I would like to assist with your caller ID masking. Please private message me your account number and the name of your business. 

New Contributor

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2 Messages

4 y ago

I am having the same issue

New Member

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1 Message

3 y ago

our Customized Caller ID (or ID masking) just stopped working today. Will you help me fix this issue?

New Member

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163 Messages

3 y ago

I can certainly assist with your caller id concerns. Can you please private message the name, address and phone number on the account? 

New Contributor

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4 Messages

3 y ago

This is exactly what I need to fix (very first topic). "Customized Caller ID". Is there someone that can help me with this?  

 

New Contributor

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4 Messages

3 y ago

Disregard. I called customer service and they fixed it. 🙂

Official Employee

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1.1K Messages

3 y ago

 

Hi DianaRae. Glad you were able to get this addressed. Please do let us know if you need anything.

New Contributor

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1 Message

4 m ago

I'm having the same issue and the link provided in this 3 year old thread takes me to;

Sorry, we can't find the page you're looking for

Official Employee

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28 Messages

Hello @user_97d535 ! We'll be sure to update the materials in this thread. In the meantime, the link you're looking for is here: Business Class Voice Features

 

For additional support with your account, please create a new thread detailing your concerns and a member of the forums will be able to further.

 

This thread will now be closed.