Comcast Business Support Community

Welcome to the new Comcast Business Support Community 2022

You may have noticed that today September 7th, 2022, we relaunched the Comcast Business Support Community. In addition to an updated design this update will simplify the site and make it easier to find the topics you are most interested in discussingThis change will not impact the content of the sit

492

0

Also - Mystery BROADCOM_GUEST wifi hotspots...

I've had an escalated ticket put in for two weeks, with no answer from Comcast at all on what is going on. I have 6 mystery broadcom guest wifi hotspots, plus a "hidden network" hotspot coming from my comcast business modem. There was another post about this, with 2 people having the same issue, and

5.2K

9

Also - Mystery BROADCOM_GUEST wifi hotspots...

I've had an escalated ticket put in for two weeks, with no answer from Comcast at all on what is going on. I have 6 mystery broadcom guest wifi hotspots, plus a "hidden network" hotspot coming from my comcast business modem. There was another post about this, with 2 people having the same issue, and

@user_1cb07f I've merged your post into an existing thread on the topic. In regards to this issue, we can either submit a repair and callback request through business services or the most commonly accepted solution is a factory reset of

SOLVED!!! Comcast Business refusing to fix my Starter speed increase

I got Comcast Business people's attention and the problem is solved! THANKS Comcast Business for responding to my persistence! The answer is, the 35Mb speed tier for the Business Starter Internet tier hasn't been released in the midwest, which includes Indianapolis, Indiana. THE CAUSE of this w

375

2

0

SOLVED!!! Comcast Business refusing to fix my Starter speed increase

I got Comcast Business people's attention and the problem is solved! THANKS Comcast Business for responding to my persistence! The answer is, the 35Mb speed tier for the Business Starter Internet tier hasn't been released in the midwest, which includes Indianapolis, Indiana. THE CAUSE of this w

Thanks again for working with us today! We found the solution -- at the time of writing this (11/18/2021) the speed increase for Business Starter services has not been rolled out for this area yet. We make speed changes from time to time, and any

Voice Edge Select, crappy quality of outgoing greeting message

I've recorded very clear sounding greetings for the auto attendant and phone extensions from an iphone and PC as MP4 then converted, or recorded direclty in the Voice Edge Select as WAV files. When played back on my devices the quality is excellent, clear, with no back ground noice.However when I up

4.9K

16

Voice Edge Select, crappy quality of outgoing greeting message

I've recorded very clear sounding greetings for the auto attendant and phone extensions from an iphone and PC as MP4 then converted, or recorded direclty in the Voice Edge Select as WAV files. When played back on my devices the quality is excellent, clear, with no back ground noice.However when I up

Hi @extologysalon, we haven't heard back from the original poster or others who have commented, however we'd be happy to help out. We can reach out to our troubleshooting teams, or create a repair ticket, for this concern and have a technical expert

Video Insertion

We have an ATX video insertion box installed by Comcast at the 300+ unit apartment building I work at. Some units are not getting the video signal to their units and I think the signal needs re balancing. Who can I contact to get service on this device?Regular business service numbers do not know wh

3.8K

4

0

Video Insertion

We have an ATX video insertion box installed by Comcast at the 300+ unit apartment building I work at. Some units are not getting the video signal to their units and I think the signal needs re balancing. Who can I contact to get service on this device?Regular business service numbers do not know wh

Good afternoon @Nicollet, and thank you for contacting us here on the Xfinity Support Forums for Business customers--we'd be more than happy to assist. For this request, could you please send us a direct message so we can review the account? We want

U

RE: Complaint

This is the last straw with this company called Comcast/Xfinity, I have been a customer for over 20 years with a constant issue that I had to live with until this year , a dedicated technician who takes his trade serious decided that he would find out why my internet is sporadically dropping with a

240

2