New Contributor
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2 Messages
RE: Comcast ACH Originator ID
Was anyone ever able to obtain Comcast's ACH Originator ID, or the third party payment processor's ACH ID? I have been on the phone with Comcast more times than I care to count in order to setup an ACH payment since the USPS takes 15-20 days to deliver a check to their PO Box from Chicago.
Comcast_Billie
Official Employee
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92 Messages
2 years ago
This is a great question! Please see here to set up automatic payments: https://comca.st/3pHibg8
Note: If you choose to utilize a checking account, please ensure that your bank permits auto drafts from your account. If you choose to utilize a credit or debit card as your payment method, you will need to periodically review your information to ensure your credit card has not expired.
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OMG_help1
New Contributor
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2 Messages
2 years ago
Hello user_ef6581- I am having the same problem with my company's Comcast payments being snail-mailed from Chicago and Comcast online billpay has not proven to be the solution! This has been an ongoing issue since August 2022.
Comcast_Billie - bless your heart, but RIF - WE ARE BUSINESS CUSTOMERS. BUSINESSES NEED THE 10-DIGIT COMCAST ACH ID NUMBER not the link you provided to setup billpay as though we are paying a residential bill.
Here's why businesses need those 10 digits:
Because there are ACH fraud filters in place with my company’s business bank account, I must complete a preauthorization form before an ACH can clear from a given originator (i.e., COMCAST). This ensures that only companies I approve can request payment from my company’s bank account successfully. As such, to set up the online bill pay and successfully pay the bill, I need Comcast's ACH originator ID, Comcast’s ACH Company ID or that of Comcast’s third-party payment processor IF Comcast outsources this service. The ID is 10 digits long.
I have setup online bill payment for my business’s Comcast account, however, I need the correct 10 digits for the payment to actually process through my business's bank - the Tax ID provided by Comcast has been provided to me twice and was setup at the bank. Payment was rejected which means it is not the right 10-digit number.
The correct 10-digit number that I MUST PROVIDE TO THE BANK will let them know that it is okay for Comcast to request payment from my business’s bank account. If I do not give my bank this information, the ACH request for payment from Comcast will continue to be rejected.
I have searched, inquired and cannot obtain this information. It seems I am not the only one who has been unsuccessful. Too bad the Comcast 1-800- number keeps pushing businesses to pay via online bilIpay but are not equipped to provide the 10-digit number. Comcast will need to get this information their bank or from their ACH file that processes through NACHA.
To date, no one I have been in contact with at Comcast seems to know their Comcast ACH ID 10-digit number or how to get it. Comcast gave me the Tax ID number which I provided on the bank's preauthorization form, however payment REJECTED. Got on the phone this week several more times, got several more people and was forwarded to voicemail - no one returned my message from the Accounts Receivable area. Yesterday, a guy stayed on the phone with me through the 1-800 debacle of a conversation and gave me a separate claim ticket # for this issue. Today, I received an e-mail to use the same Tax ID previously provided in October 2022 that I already had setup at the bank (and which REJECTED).
Is there anyone in Comcast billing/corporate/A/R that can provide this information so that I can finish the bank's preauthorization form to actually pay the business bill online and not have to worry about the payment rejecting?
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