Comcast Business Support Community

Can't change Caller ID on an extension

I've had an issue changing the Caller ID on an extension number. Every time I try to change it I get this message: "Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again." I've tried once a day for the past week, but it's st

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Can't change Caller ID on an extension

I've had an issue changing the Caller ID on an extension number. Every time I try to change it I get this message: "Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again." I've tried once a day for the past week, but it's st

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I'm having this same issue, and have tried waiting longer than the 24 hour period... I can't say if it was actually a month, but it was several weeks. I'm having this issue on multiple users. The only thing I can think, is that it has something

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Hold audio file settings

We've created an audio track to play for our customers while on hold, the audio has a mixture of speech and music. I've mixed the file out as both wav and mp3, but every time I upload the file via the portal, it appears to get re-encoded and compressed. The result being, that the "Ss" in the speech

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UPDATE: Turns out my source audio file was just too HD, and the automatic re-encode that happens on the backend is pretty heavy handed with it's compression. I ended up taking the file into Adobe Audition, which I admittedly know

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Hold audio file settings

We've created an audio track to play for our customers while on hold, the audio has a mixture of speech and music. I've mixed the file out as both wav and mp3, but every time I upload the file via the portal, it appears to get re-encoded and compressed. The result being, that the "Ss" in the speech

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@Comcast_Ashley Thanks for the reply, Ashley. Unfortunately tho, that just shows me how to add the audio, which I'm familiar with. I'm more asking for the specifics of the file itself, and more so than just mp3 or wav and 4mb or less. Sp

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Hold audio file settings

We've created an audio track to play for our customers while on hold, the audio has a mixture of speech and music. I've mixed the file out as both wav and mp3, but every time I upload the file via the portal, it appears to get re-encoded and compressed. The result being, that the "Ss" in the speech

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Hold audio file settings

We've created an audio track to play for our customers while on hold, the audio has a mixture of speech and music. I've mixed the file out as both wav and mp3, but every time I upload the file via the portal, it appears to get re-encoded and compressed. The result being, that the "Ss" in the speech

415

2

0